Job description
Our Customer Welcome Center (CWC) located in Tokyo offers a unique opportunity to join our team as the CWC Technical Program Lead. We are looking for unique mastery and recognized authority on relevant subject matter related to the HP suite of Print and Personal Solutions portfolio.
This is a highly visible role, representing one of the world’s leading IT Companies to their most valuable customers. The successful candidate will be an energetic, self-starter who is detail oriented with excellent communication and people skills.
This role will drive technical infrastructure for the CWC experience and works closely with sales, product/solution teams, marketing, and key stakeholders. Day-to-day will include working closely with executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. This is an on-site role based in Tokyo.
Major Responsibilities
- Partner with business teams to deliver the customer briefings, webinars, and special events.
- Manage the logistics of the in-person and virtual customer activities.
- Perform the technical operations for and support the customer activities.
- Technical support for the CWC team including meeting rooms, demo spaces, products, webinars, and on-line activities.
- Maintain computer, A/V, and IT support infrastructure to deliver customer activities.
- Maintain a working relationship with HP IT to leverage their support for network infrastructure, hardware, and software.
- Work with CWC team members to demonstrate products live and recorded for briefings, webinars, and other activities.
- Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual collaboration platforms.
- Learn and maintain a current knowledge of HP products and strategy. Use a CRM system to manage work and provide periodic activity reports.
- Work within a technical and operations team to support overall CWC efforts.
Education and Experience Required:
- Bachelor’s degree or equivalent experience
- Ability to interface effectively with all levels of management and functional disciplines.
- Technical knowledge and experience with virtual platforms a plus.
- Proven experience in audiovisual setup, troubleshooting, and technical support.
- Knowledge of audiovisual equipment, including displays, projectors, sound systems, microphones, and video conferencing systems.
- Familiarity with video conferencing software, presentation tools, and connectivity options.
- Strong problem-solving skills and ability to remain calm under pressure.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Detail-oriented with the ability to multitask and prioritize responsibilities.
- Basic understanding of networking principles and IT troubleshooting is desirable.
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