Manager, Service Accounts

What Drives Success

The person in this position manages and supports the service account coordinator and representatives by ensuring proper customer support and services are being provided to both internal and external customers.

Duties include, but are not limited to:

• Oversee department goals and objectives to ensure they are met.
• Work closely with Sales to implement and onboard new business according to internal process and practices.
• Continuously finds ways to be “best in class” in the industry by enhancing processes and services.
• Manage and maintain department budget, personnel and day-to-day practices.
• Assist with escalated customer issues.
• Provide support to lower-level staff on non-standard case issues.
• Work closely with account representatives to support customer needs and requests.

What We Are Looking For

• Bachelor’s degree in Business, Mechanical Engineering, or related field (or equivalent industry experience).
• Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.
• Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
• Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
• Excellent communication, leadership, and problem-solving skills.
• Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
• OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.

Key Competencies:

• Customer-focused with strong relationship-building skills.
• Strategic thinker with operational and financial discipline.
• Strong leadership and team development capabilities.
• Excellent planning, organization, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.