Manager Field Service Operations

Location:

Raleigh, North Carolina, United States

Job ID:

R0131351

Date Posted:

2026-05-26

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

Service Field Operations Manager - Hitachi Energy NAM Grid Integration

Hitachi Energy Grid Integration is hiring a Service Field Operations Manager to support our growing North America Service business. This position is responsible for managing the Service Field Teams and delivering our Service offerings across United States and Canada.

Our Service portfolio includes Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.

You will work as part of our Grid Integration organization, which serves utility, industrial, renewable energy, and other customers with products and services to help transport electricity efficiently and reliably while maintaining power quality and control.

Job Description

Service Field Operations Manager typical duties include:

• Safety - Promote and ensure a strong safety culture
• People management – grow, develop, and motivate the leaders and the team
• Strategy - footprint expansion to support growing customer base
• Quality - identify and implement continuous improvement opportunities
• Execution - plan and manage Field Service resources and activities
• Tracking - Manage and report on Field Service backlog and status
• Provide tender cost estimates for field activities
• Ensure timely feedback of service activities to business partners

Qualifications:

• Must be fluent in English with French and Spanish language a plus
• Experience leading a team to deliver field services
• Bachelor’s degree in electrical engineering and minimum of eight (8) years of demonstrated experience in a combination of engineering, sales, and/or project management
• Experience with maintenance procedures
• Knowledge of HVDC / FACTS systems and their grid application
• Working knowledge of commercial and legal terms and conditions

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