Manager, Digital Learning (Systems)

General Information Job Title Manager, Digital Learning (Systems) Job ID 108984 Work Areas Talent & Human Resources Employment Type Permanent Full-Time Location(s) London Description & Requirements WHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals Lead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate Communicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders Qualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principles Go backGeneral Information Job Title Manager, Digital Learning (Systems) Job ID 108984 Work Areas Talent & Human Resources Employment Type Permanent Full-Time Location(s) London Description & Requirements WHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals Lead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate Communicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders Qualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesGeneral InformationGeneral Information

General Information

Job Title Manager, Digital Learning (Systems) Job ID 108984 Work Areas Talent & Human Resources Employment Type Permanent Full-Time Location(s) LondonJob Title Manager, Digital Learning (Systems) Job ID 108984 Work Areas Talent & Human Resources Employment Type Permanent Full-Time Location(s) LondonJob Title Manager, Digital Learning (Systems)Job TitleManager, Digital Learning (Systems)Job ID 108984Job ID108984Work Areas Talent & Human ResourcesWork AreasTalent & Human ResourcesEmployment Type Permanent Full-TimeEmployment TypePermanent Full-TimeLocation(s) LondonLocation(s)LondonDescription & RequirementsDescription & Requirements

Description & Requirements

WHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals Lead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate Communicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders Qualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesWHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals Lead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate Communicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders Qualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesWHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals Lead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate Communicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders Qualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesWHAT MAKES BAIN A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. Position Summary Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results. Key responsibilitiesDevelop, configure and administer learning systems, coordinate technology integration and system upgrades Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be Manage vendor relationships with external systems and content providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals Lead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives Program manage and coordinate technology initiatives within learning ecosystem Work in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate Communicate and present insights to diverse audience across the organisation Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders Qualifications BA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principles

WHAT MAKES BAIN A GREAT PLACE TO WORK

WHAT MAKES BAIN A GREAT PLACE TO WORKWHAT MAKES BAIN A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Position Summary

Position SummaryPosition SummaryPosition Summary

Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences.

Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences.

The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results.

The Manager, Digital Learning Systems will perform a pivotal function within Bain’s Global Training team, serving as the primary learning system configurator and administrator for the firm's core learning platform (Springboard). This will involve comprehensively overseeing the management of the learning tech ecosystem, collaborating closely with technology, data and learning content teams within Bain and external vendors/providers. The role requires leading and coaching other team members in order to achieve strategic results.Manager, Digital Learning Systems

Key responsibilities

Key responsibilitiesKey responsibilitiesKey responsibilities

Develop, configure and administer learning systems, coordinate technology integration and system upgrades

Develop, configure and administer learning systems, coordinate technology integration and system upgradesDevelop, configure and administer learning systems, coordinate technology integration and system upgradesDevelop, configure and administer learning systems, coordinate technology integration and system upgradesServe as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmapPlan, test and implement system updatesOversee integrations and connectors with AI platforms and Bain systemsOversee quality checks, test plans, support processes and learner supportServe as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionalityReview upcoming product updates from the LMS supplier and identify potential backlog items that may be

• Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS, eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmap

Serve as the primary learning system administrator to build deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS,eLearning software, and content libraries) and use this expertise to advise the broader team on product goals and roadmap

• Plan, test and implement system updates

Plan, test and implement system updates

• Oversee integrations and connectors with AI platforms and Bain systems

Oversee integrations and connectors with AI platforms and Bain systems

• Oversee quality checks, test plans, support processes and learner support

Oversee quality checks, test plans, support processes and learner support

• Serve as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionality

Serve as advisor to global training team for direction regarding Springboard and suggest process improvements to global/local system functionality

• Review upcoming product updates from the LMS supplier and identify potential backlog items that may be

Review upcoming product updates from the LMS supplier and identify potential backlog items that may be

Manage vendor relationships with external systems and content providers

Manage vendor relationships with external systems and content providersManage vendor relationships withManage vendor relationships withexternalexternalsystems andsystems andcontent providerscontent providersConduct regular account health meetings, business reviewsStay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirementsTroubleshoot issues, review product upgrades and new features, and engage in contract renewals

• Conduct regular account health meetings, business reviews

Conduct regular account health meetings, business reviews

• Stay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirements

Stay current on the learning tech landscape; analyse new functionality and relevance to Bain business requirements

• Troubleshoot issues, review product upgrades and new features, and engage in contract renewals

Troubleshoot issues, review product upgrades and new features, and engage in contract renewals

Lead other team members

Lead other team membersLead other team membersLead other team membersCoach team members to achieve productivity and successful personal growth and developmentAlign individual team member goals to strategic objectives

• Coach team members to achieve productivity and successful personal growth and development

Coach team members to achieve productivity and successful personal growth and development

• Align individual team member goals to strategic objectives

Align individual team member goals to strategic objectives

Program manage and coordinate technology initiatives within learning ecosystem

Program manage and coordinate technology initiatives within learning ecosystemProgram manage and coordinate technology initiatives within learning ecosystemProgram manage and coordinate technology initiatives within learning ecosystemWork in an agile environment to ensure product backlog items are tracked and updated in Trello boardsLead project management activities, providing timely and accurate information to team members and stakeholdersMaintain plans, records, spreadsheets, trackers and databasesCreate high-quality, accurate documentation, including meeting minutesManage and drive data analysis within the coordination team and communicate to stakeholdersAnticipate risks, resolve issues and initiate corrective action as appropriate

• Work in an agile environment to ensure product backlog items are tracked and updated in Trello boards

Work in an agile environment to ensure product backlog items are tracked and updated in Trello boards

• Lead project management activities, providing timely and accurate information to team members and stakeholders

Leadproject management activities, providing timely and accurate information to team members and stakeholders

• Maintain plans, records, spreadsheets, trackers and databases

Maintain plans, records, spreadsheets, trackers and databases

• Create high-quality, accurate documentation, including meeting minutes

Createhigh-quality, accurate documentation, including meeting minutes

• Manage and drive data analysis within the coordination team and communicate to stakeholders

Manage and drive data analysis within the coordination team and communicate to stakeholders

• Anticipate risks, resolve issues and initiate corrective action as appropriate

Anticipate risks, resolve issues and initiate corrective action as appropriate

Communicate and present insights to diverse audience across the organisation

Communicate and present insights to diverse audience across the organisationCommunicate and present insights to diverse audience across the organisationCommunicate and present insights to diverse audience across the organisationUse Bain tools and presentation templates to ensure that insights drawn are communicated across the organisationProvide input for Stakeholder communication and engagement activitiesShare frequent progress updates with our team and stakeholders

• Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisation

Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisation

• Provide input for Stakeholder communication and engagement activities

Provide input for Stakeholder communication and engagement activities

• Share frequent progress updates with our team and stakeholders

Share frequent progress updates with our teamand stakeholders

Qualifications

QualificationsQualificationsQualificationsBA/BS or equivalent, with strong academic credentials or equivalent experience 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus Any certification or diploma on learning technologies, system implementation and, learning data analysisExperience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis Reporting tools and experience in analysing large data sets and using the information for continuous improvementsProficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)Experience working with external content or technology providers to deliver business resultsExperience providing line management for internal or contract resources including work allocation and supervisingExperience with Docebo LMS and headless LMSsExperience with AI platform/tool integrationsSQL or Relational Database management experience Experience working for a global company and managing stakeholders effectivelyProven experience with Learning Technology systems implementation and operationsProven AI usage and application in a learning technology contextGuide team members in their assigned work process, helping to prioritise and provide input where neededPlanning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelinesCustomer Focus: assimilates insights based on a thorough understanding of broader customer contextKnowledge of principles, training methods, and techniques for adult learnersExcellent written and verbal skills and the ability to communicate well with all levels of the organization Time management and the ability to prioritize set goals and finish deliverables on timeExcellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelinesAbility to take the initiative and lead the execution of medium-sized projectsPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principlesPassion for business and learning, intellectual curiosity, and learning agilityExcellent team player and aligned to Bain operating principles

• BA/BS or equivalent, with strong academic credentials or equivalent experience

BA/BS or equivalent, with strong academic credentials or equivalent experience

• 5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus

5+ years of with learning technology (learning management systems, eLearning authoring software, content management systems, etc.); experience with implementations a plus

• Any certification or diploma on learning technologies, system implementation and, learning data analysis

Any certification or diploma on learning technologies, system implementation and, learning data analysis

• Experience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis

Experience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis

• Reporting tools and experience in analysing large data sets and using the information for continuous improvements

Reporting tools and experience in analysing large data sets and using the information for continuous improvements

• Proficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)

Proficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)

• Experience working with external content or technology providers to deliver business results

Experience working with external content or technology providers to deliver business results

• Experience providing line management for internal or contract resources including work allocation and supervising

Experience providing line management for internal or contract resources including work allocation and supervising

• Experience with Docebo LMS and headless LMSs

Experience with Docebo LMS and headless LMSs

• Experience with AI platform/tool integrations

Experience with AI platform/tool integrations

• SQL or Relational Database management experience

SQL or Relational Database management experience

• Experience working for a global company and managing stakeholders effectively

Experience working for a global company and managing stakeholders effectively

• Proven experience with Learning Technology systems implementation and operations

Proven experience with Learning Technology systems implementation and operations

• Proven AI usage and application in a learning technology context

Proven AI usage and application in a learning technology context

• Guide team members in their assigned work process, helping to prioritise and provide input where needed

Guide team members in their assigned work process, helping to prioritise and provide input where needed

• Planning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelines

Planning and organization, with the proven ability to prioritize, and handle multiple assignments within tight timelines

• Customer Focus: assimilates insights based on a thorough understanding of broader customer context

Customer Focus: assimilates insights based on a thorough understanding of broader customer context

• Knowledge of principles, training methods, and techniques for adult learners

Knowledge of principles, training methods, and techniques for adult learners

• Excellent written and verbal skills and the ability to communicate well with all levels of the organization

Excellent written and verbal skills and the ability to communicate well with all levels of the organization

• Time management and the ability to prioritize set goals and finish deliverables on time

Time management and the ability to prioritize set goals and finish deliverables on time

• Excellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelines

Excellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelines

• Ability to take the initiative and lead the execution of medium-sized projects

Ability to take the initiative and lead the execution of medium-sized projects

• Passion for business and learning, intellectual curiosity, and learning agility

Passion for business and learning, intellectual curiosity, and learning agility

• Excellent team player and aligned to Bain operating principles

Excellent team player and aligned to Bain operating principles

• Passion for business and learning, intellectual curiosity, and learning agility

Passion for business and learning, intellectual curiosity, and learning agility

• Excellent team player and aligned to Bain operating principles

Excellent team player and aligned to Bain operating principles