This is a remote position.About the Role:We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance. Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer. What you will be doing: Starting point (your first 4 months in the role) Gain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possible Review inquiries to troubleshoot and determine root cause. Typical actions may include: Troubleshooting detection models, alerts, and case management issues on platform Identifying bugs or feature requests Providing best practices on detection models to reduce false positive alerts and processing time Investigating operation workflow issues Investigating file upload and download issues Sharing and escalating requests to other internal teams Working to maintain the SLAs of Customer Support (both externally stated and team goals) Partner with internal teams, including: Customer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelines Product, for sharing product feedback and new feature requests Engineering, for bug fixes and outages Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels. Manage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedback Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing. Where the team evolves (your 4-12+ months in role) Seek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questions Evolve how AI is used in the support organization to solve tickets Identify areas for AI skill building for efficiency and standardization Operationalize handoffs of tickets across timezones What we’re looking for: Process driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisions Automation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutions Internally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externally Technical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical tools Curiosity: Gets to the root cause of an issue to solve by asking key questions Strong communication: Ability to communicate complex technical problems in a human tone and customer-friendly language Voice of the customer: Surfaces recurring pain points for broader organization action Knowledge Management and Enablement: Building runbooks and creating a learning culture 1+ years of experience in a team lead or management position 3+ years of experience in customer-facing roles, including client services and technical support Work Location:This is a remote position within the United States.Remote work is currently limited to candidates located in the following states:CA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACompensationThe expected base salary range for this position is $95,000–$105,000 USD annually.This range does not include bonuses, equity, or other incentives.What We Offer Competitive salary and pre-IPO equity 100% company-paid medical, dental, and vision insurance for employees Unlimited PTO and generous leave programs 401(k) Learning & development stipend Home office setup support A high-ownership, collaborative culture focused on impact, innovation, and growth Equal Opportunity EmployerUnit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.This is a remote position.About the Role:We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance. Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer. What you will be doing: Starting point (your first 4 months in the role) Gain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possible Review inquiries to troubleshoot and determine root cause. Typical actions may include: Troubleshooting detection models, alerts, and case management issues on platform Identifying bugs or feature requests Providing best practices on detection models to reduce false positive alerts and processing time Investigating operation workflow issues Investigating file upload and download issues Sharing and escalating requests to other internal teams Working to maintain the SLAs of Customer Support (both externally stated and team goals) Partner with internal teams, including: Customer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelines Product, for sharing product feedback and new feature requests Engineering, for bug fixes and outages Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels. Manage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedback Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing. Where the team evolves (your 4-12+ months in role) Seek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questions Evolve how AI is used in the support organization to solve tickets Identify areas for AI skill building for efficiency and standardization Operationalize handoffs of tickets across timezones What we’re looking for: Process driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisions Automation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutions Internally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externally Technical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical tools Curiosity: Gets to the root cause of an issue to solve by asking key questions Strong communication: Ability to communicate complex technical problems in a human tone and customer-friendly language Voice of the customer: Surfaces recurring pain points for broader organization action Knowledge Management and Enablement: Building runbooks and creating a learning culture 1+ years of experience in a team lead or management position 3+ years of experience in customer-facing roles, including client services and technical support Work Location:This is a remote position within the United States.Remote work is currently limited to candidates located in the following states:CA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACompensationThe expected base salary range for this position is $95,000–$105,000 USD annually.This range does not include bonuses, equity, or other incentives.What We Offer Competitive salary and pre-IPO equity 100% company-paid medical, dental, and vision insurance for employees Unlimited PTO and generous leave programs 401(k) Learning & development stipend Home office setup support A high-ownership, collaborative culture focused on impact, innovation, and growth Equal Opportunity EmployerUnit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.

This is a remote position.

About the Role:

About the Role:About the Role:About the Role:About the Role:About the Role:

We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance.

We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance.We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance.We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance.We are looking for a Manager of Customer Support to join our team at Unit21. This role is a player-coach position, directly managing a team of remote Customer Support Specialists in the US and Singapore while also being hands on with tickets. You will be responsible for maintaining the success of Unit21’s support team while also developing process and automation improvements, solving tickets and providing escalation assistance.

Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer.

Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer.Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer.Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer.Our tickets are typically L2/L3 - this is a technical support organization. Ticket engagement may include assisting with troubleshooting, best practices, technical support, and helping users derive maximum value from our product. This role reports directly to the Chief Customer Officer.

What you will be doing:

What you will be doing:What you will be doing:What you will be doing:What you will be doing:What you will be doing:

Starting point (your first 4 months in the role)

Starting point (your first 4 months in the role)Starting point (your first 4 months in the role)Starting point (your first 4 months in the role)Starting point (your first 4 months in the role)

• Gain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possible

Gain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possible

Gain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possibleGain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possibleGain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possibleGain a comprehensive understanding of the Unit21 platform in order to provide first level resolution (solving tickets within the support team) when possible

• Review inquiries to troubleshoot and determine root cause. Typical actions may include:

Review inquiries to troubleshoot and determine root cause. Typical actions may include:

Review inquiries to troubleshoot and determine root cause. Typical actions may include:Review inquiries to troubleshoot and determine root cause. Typical actions may include:Review inquiries to troubleshoot and determine root cause. Typical actions may include:Review inquiries to troubleshoot and determine root cause. Typical actions may include:

• Troubleshooting detection models, alerts, and case management issues on platform

Troubleshooting detection models, alerts, and case management issues on platform

Troubleshooting detection models, alerts, and case management issues on platformTroubleshooting detection models, alerts, and case management issues on platformTroubleshooting detection models, alerts, and case management issues on platformTroubleshooting detection models, alerts, and case management issues on platform

• Identifying bugs or feature requests

Identifying bugs or feature requests

Identifying bugs or feature requestsIdentifying bugs or feature requestsIdentifying bugs or feature requestsIdentifying bugs or feature requests

• Providing best practices on detection models to reduce false positive alerts and processing time

Providing best practices on detection models to reduce false positive alerts and processing time

Providing best practices on detection models to reduce false positive alerts and processing timeProviding best practices on detection models to reduce false positive alerts and processing timeProviding best practices on detection models to reduce false positive alerts and processing timeProviding best practices on detection models to reduce false positive alerts and processing time

• Investigating operation workflow issues

Investigating operation workflow issues

Investigating operation workflow issuesInvestigating operation workflow issuesInvestigating operation workflow issuesInvestigating operation workflow issues

• Investigating file upload and download issues

Investigating file upload and download issues

Investigating file upload and download issuesInvestigating file upload and download issuesInvestigating file upload and download issuesInvestigating file upload and download issues

• Sharing and escalating requests to other internal teams

Sharing and escalating requests to other internal teams

Sharing and escalating requests to other internal teamsSharing and escalating requests to other internal teamsSharing and escalating requests to other internal teamsSharing and escalating requests to other internal teams

• Working to maintain the SLAs of Customer Support (both externally stated and team goals)

Working to maintain the SLAs of Customer Support (both externally stated and team goals)

Working to maintain the SLAs of Customer Support (both externally stated and team goals)Working to maintain the SLAs of Customer Support (both externally stated and team goals)Working to maintain the SLAs of Customer Support (both externally stated and team goals)Working to maintain the SLAs of Customer Support (both externally stated and team goals)

• Partner with internal teams, including:

Partner with internal teams, including:

Partner with internal teams, including:Partner with internal teams, including:Partner with internal teams, including:Partner with internal teams, including:

• Customer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelines

Customer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelines

Customer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelinesCustomer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelinesCustomer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelinesCustomer Success, for customer communication alignment, troubleshooting and de-escalation of customer issues based on triage guidelines

• Product, for sharing product feedback and new feature requests

Product, for sharing product feedback and new feature requests

Product, for sharing product feedback and new feature requestsProduct, for sharing product feedback and new feature requestsProduct, for sharing product feedback and new feature requestsProduct, for sharing product feedback and new feature requests

• Engineering, for bug fixes and outages

Engineering, for bug fixes and outages

Engineering, for bug fixes and outagesEngineering, for bug fixes and outagesEngineering, for bug fixes and outagesEngineering, for bug fixes and outages

• Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels.

Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels.

Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels.Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels.Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels.Prioritize assigned tickets accordingly based on severity of ticket and submission timing. Guide ticket escalations, providing context and indicating severity levels.

• Manage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedback

Manage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedback

Manage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedbackManage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedbackManage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedbackManage a team across multiple time zones, performing 1:1s, performance reviews, escalation assistance and ongoing feedback

• Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing.

Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing.

Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing.Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing.Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing.Own metrics for the team: Provide visibility and reporting of metrics and escalations including first response time, escalation rate to engineering, and resolution timing.

Where the team evolves (your 4-12+ months in role)

Where the team evolves (your 4-12+ months in role)Where the team evolves (your 4-12+ months in role)Where the team evolves (your 4-12+ months in role)Where the team evolves (your 4-12+ months in role)

• Seek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questions

Seek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questions

Seek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questionsSeek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questionsSeek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questionsSeek to comprehensively understand customer problems, needs, and priorities in order to efficiently deliver the best customer experience possible, determining where we can pre-empt ticket questions

• Evolve how AI is used in the support organization to solve tickets

Evolve how AI is used in the support organization to solve tickets

Evolve how AI is used in the support organization to solve ticketsEvolve how AI is used in the support organization to solve ticketsEvolve how AI is used in the support organization to solve ticketsEvolve how AI is used in the support organization to solve tickets

• Identify areas for AI skill building for efficiency and standardization

Identify areas for AI skill building for efficiency and standardization

Identify areas for AI skill building for efficiency and standardizationIdentify areas for AI skill building for efficiency and standardizationIdentify areas for AI skill building for efficiency and standardizationIdentify areas for AI skill building for efficiency and standardization

• Operationalize handoffs of tickets across timezones

Operationalize handoffs of tickets across timezones

Operationalize handoffs of tickets across timezonesOperationalize handoffs of tickets across timezonesOperationalize handoffs of tickets across timezonesOperationalize handoffs of tickets across timezones

What we’re looking for:

What we’re looking for:What we’re looking for:What we’re looking for:What we’re looking for:What we’re looking for:

• Process driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisions

Process driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisions

Process driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisionsProcess driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisionsProcess driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisionsProcess driven: You see gaps in knowledge and create runbooks to uplevel the team and use metrics to make decisions

• Automation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutions

Automation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutions

Automation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutionsAutomation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutionsAutomation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutionsAutomation focused: You evaluate the ticket types and determine where to build/buy AI to ensure ongoing efficiency in getting customers quick resolutions

• Internally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externally

Internally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externally

Internally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externallyInternally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externallyInternally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externallyInternally Collaboration approach: Partners with internal teams to share information, find ways to streamline solutions and present a unified approach externally

• Technical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical tools

Technical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical tools

Technical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical toolsTechnical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical toolsTechnical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical toolsTechnical knowledge: Ability to dig into the systems that create Unit21 in order to debug; ensure team members continue to learn technical concepts and have access to technical tools

• Curiosity: Gets to the root cause of an issue to solve by asking key questions

Curiosity: Gets to the root cause of an issue to solve by asking key questions

Curiosity: Gets to the root cause of an issue to solve by asking key questionsCuriosity: Gets to the root cause of an issue to solve by asking key questionsCuriosity: Gets to the root cause of an issue to solve by asking key questionsCuriosity: Gets to the root cause of an issue to solve by asking key questions

• Strong communication: Ability to communicate complex technical problems in a human tone and customer-friendly language

Strong communication: Ability to communicate complex technical problems in a human tone and customer-friendly language

Strong communication: Ability to communicate complex technical problems in a human tone and customer-friendly languageStrong communication: Ability to communicate complex technical problems in a human tone and customer-friendly languageStrong communication: Ability to communicate complex technical problems in a human tone and customer-friendly languageStrong communication: Ability to communicate complex technical problems in a human tone and customer-friendly language

• Voice of the customer: Surfaces recurring pain points for broader organization action

Voice of the customer: Surfaces recurring pain points for broader organization action

Voice of the customer: Surfaces recurring pain points for broader organization actionVoice of the customer: Surfaces recurring pain points for broader organization actionVoice of the customer: Surfaces recurring pain points for broader organization actionVoice of the customer: Surfaces recurring pain points for broader organization action

• Knowledge Management and Enablement: Building runbooks and creating a learning culture

Knowledge Management and Enablement: Building runbooks and creating a learning culture

Knowledge Management and Enablement: Building runbooks and creating a learning cultureKnowledge Management and Enablement: Building runbooks and creating a learning cultureKnowledge Management and Enablement: Building runbooks and creating a learning cultureKnowledge Management and Enablement: Building runbooks and creating a learning culture

• 1+ years of experience in a team lead or management position

1+ years of experience in a team lead or management position

1+ years of experience in a team lead or management position1+ years of experience in a team lead or management position1+ years of experience in a team lead or management position1+ years of experience in a team lead or management position

• 3+ years of experience in customer-facing roles, including client services and technical support

3+ years of experience in customer-facing roles, including client services and technical support

3+ years of experience in customer-facing roles, including client services and technical support3+ years of experience in customer-facing roles, including client services and technical support3+ years of experience in customer-facing roles, including client services and technical support3+ years of experience in customer-facing roles, including client services and technical support

Work Location:

Work Location:Work Location:Work Location:Work Location:Work Location:

This is a remote position within the United States.

This is a remote position within the United States.This is a remote position within the United States.This is a remote position within the United States.This is a remote position within the United States.This is a remote position within the United States.

Remote work is currently limited to candidates located in the following states:

Remote work is currently limited to candidates located in the following states:Remote work is currently limited to candidates located in the following states:Remote work is currently limited to candidates located in the following states:Remote work is currently limited to candidates located in the following states:Remote work is currently limited to candidates located in the following states:

CA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WA

CA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WACA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WA

Compensation

CompensationCompensationCompensationCompensationCompensation

The expected base salary range for this position is $95,000–$105,000 USD annually.

The expected base salary range for this position is $95,000–$105,000 USD annually.The expected base salary range for this position isThe expected base salary range for this position isThe expected base salary range for this position isThe expected base salary range for this position is$95,000–$105,000 USD$95,000–$105,000 USD$95,000–$105,000 USD$95,000–$105,000 USD$95,000–$105,000 USDannually.annually.annually.annually.

This range does not include bonuses, equity, or other incentives.

This range does not include bonuses, equity, or other incentives.This range does not include bonuses, equity, or other incentives.This range does not include bonuses, equity, or other incentives.This range does not include bonuses, equity, or other incentives.This range does not include bonuses, equity, or other incentives.

What We Offer

What We OfferWhat We OfferWhat We OfferWhat We OfferWhat We Offer

• Competitive salary and pre-IPO equity

Competitive salary and pre-IPO equity

Competitive salary and pre-IPO equityCompetitive salary and pre-IPO equityCompetitive salary and pre-IPO equityCompetitive salary and pre-IPO equityCompetitive salary and pre-IPO equity

• 100% company-paid medical, dental, and vision insurance for employees

100% company-paid medical, dental, and vision insurance for employees

100% company-paid medical, dental, and vision insurance for employees100% company-paid medical, dental, and vision insurance for employees100% company-paid medical, dental, and vision insurance for employees100% company-paid medical, dental, and vision insurance for employees100% company-paid medical, dental, and vision insurance for employees

• Unlimited PTO and generous leave programs

Unlimited PTO and generous leave programs

Unlimited PTO and generous leave programsUnlimited PTO and generous leave programsUnlimited PTO and generous leave programsUnlimited PTO and generous leave programsUnlimited PTO and generous leave programs

• 401(k)

401(k)

401(k)401(k)401(k)401(k)401(k)

• Learning & development stipend

Learning & development stipend

Learning & development stipendLearning & development stipendLearning & development stipendLearning & development stipendLearning & development stipend

• Home office setup support

Home office setup support

Home office setup supportHome office setup supportHome office setup supportHome office setup supportHome office setup support

• A high-ownership, collaborative culture focused on impact, innovation, and growth

A high-ownership, collaborative culture focused on impact, innovation, and growth

A high-ownership, collaborative culture focused on impact, innovation, and growthA high-ownership, collaborative culture focused on impact, innovation, and growthA high-ownership, collaborative culture focused on impact, innovation, and growthA high-ownership, collaborative culture focused on impact, innovation, and growthA high-ownership, collaborative culture focused on impact, innovation, and growth

Equal Opportunity Employer

Equal Opportunity EmployerEqual Opportunity EmployerEqual Opportunity EmployerEqual Opportunity EmployerEqual Opportunity Employer

Unit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.

Unit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.Unit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.Unit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.Unit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.Unit21 is an equal opportunity employer. We encourage candidates to apply even if they don't meet every listed requirement. We are committed to building a diverse, inclusive workforce where everyone has the opportunity to thrive.I'm interested{{criteriaIndex}} {{field}} {{captialize(condition)}} ( ) {{cxPropHelpText}} {{cxPropField.consent_details.description}} {{record.Posting_Title}} {{record.Posting_Title}} {{record.Posting_Title}} {{candidate.Email}} {{topMessage}} Job Details {{topMessage}} previous next {{title}} {{score}}% Job Description {{unescape(sanitizeHTML(descriptionHTML))}} {{message}} Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}} For privacy and security purposes, please go through the following points and provide consent. Accept Decline {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{cxPropAssessment.name}} {{getI18n("zr.questionnaire.question.information.heading")}} {{getI18n("zr.cw.autofill.head")}} {{cxPropBodyMessage}} {{getI18n("zr.careers.autopopulate.success")}} {{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}} {{if(cxPropDetails.applyWithSeekButton,cxPropDetails.applyWithSeekButton.buttonLabel,getI18n("zr.quickapply.apply.toggle","Seek"))}} {{getI18n('zr.eeo.questionnaire.portal.maintitle')}} {{botName}} {{getI18n("zr.zia.sb.consent.msg1")}}{{criteriaIndex}}{{criteriaIndex}}{{field}} {{captialize(condition)}}{{field}}{{captialize(condition)}}( )(){{cxPropHelpText}}{{cxPropHelpText}}{{cxPropField.consent_details.description}}

{{cxPropField.consent_details.description}}

{{record.Posting_Title}}{{record.Posting_Title}}{{record.Posting_Title}}

{{record.Posting_Title}}

{{record.Posting_Title}}{{record.Posting_Title}}

{{record.Posting_Title}}

{{record.Posting_Title}}

• {{record.Posting_Title}}

{{record.Posting_Title}}

{{record.Posting_Title}}{{candidate.Email}}{{candidate.Email}}{{candidate.Email}}

{{candidate.Email}}

{{topMessage}}Job DetailsJob DetailsJob DetailsJob Details{{topMessage}}previousnext{{title}} {{score}}% Job Description {{unescape(sanitizeHTML(descriptionHTML))}}{{title}} {{score}}% Job Description {{unescape(sanitizeHTML(descriptionHTML))}}{{title}} {{score}}%

{{title}}

{{title}}{{score}}%Job Description {{unescape(sanitizeHTML(descriptionHTML))}}

Job Description

{{message}}

Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}}

For privacy and security purposes, please go through the following points and provide consent.Accept DeclineAccept DeclineAcceptDecline{{getI18n("zr.careers.publicpage.meta.joblisting")}}{{getI18n("zr.careers.publicpage.meta.joblisting")}}

• {{getI18n("zr.careers.publicpage.meta.joblisting")}}

{{getI18n("zr.careers.publicpage.meta.joblisting")}}{{getI18n("zr.careers.publicpage.meta.joblisting")}}{{getI18n("zr.careers.publicpage.meta.joblisting")}}

• {{getI18n("zr.careers.publicpage.meta.joblisting")}}

{{getI18n("zr.careers.publicpage.meta.joblisting")}}{{cxPropAssessment.name}} {{getI18n("zr.questionnaire.question.information.heading")}}{{cxPropAssessment.name}} {{getI18n("zr.questionnaire.question.information.heading")}}{{cxPropAssessment.name}}

{{getI18n("zr.questionnaire.question.information.heading")}}

{{getI18n("zr.cw.autofill.head")}} {{cxPropBodyMessage}} {{getI18n("zr.careers.autopopulate.success")}}

{{getI18n("zr.cw.autofill.head")}}

{{cxPropBodyMessage}}

{{getI18n("zr.careers.autopopulate.success")}}

{{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}}

{{getI18n('zr.eeo.questionnaire.portal.maintitle')}}{{botName}}{{botName}}{{getI18n("zr.zia.sb.consent.msg1")}}{{getI18n("zr.zia.sb.consent.msg1")}}{{getI18n("zr.zia.sb.consent.msg1")}}{{getI18n("zr.zia.sb.consent.msg1")}}{{getI18n("zr.zia.sb.consent.msg1")}}{{getI18n("zr.zia.sb.consent.msg1")}}{{getI18n("zr.zia.sb.consent.msg1")}}