Job description
As a Manager- Customer Growth, you will be required to:
Own and deliver against agreed targets, and report progress and results to leadership clearly and regularly.
Achieve the annual expansion revenue target of 20% year-on-year growth across existing and new international accounts.
Build and manage a healthy pipeline, identifying growth opportunities within each account.
Deliver accurate revenue forecasts on a monthly and quarterly basis.
Build strong, long-term relationships with key decisionmakers in every account.
Run regular business reviews to assess performance, align goals, and uncover new opportunities.
Maintain a high customer satisfaction score across the portfolio and act quickly on risks or concerns.
Prepare and manage proposals, contracts, and renewals from draft through to signature.
Handle all client communications professionally, ensuring commitments are met on time.
Share regular feedback on client needs, competitor activity, and regional market trends with the Product, Sales, and leadership teams.
Work closely with cross-functional teams to make sure clients get the right solutions and support.
The ideal candidate should have:
BSc in Business Administration, Marketing, Economics, Commerce, or a related field
5-7+ years of experience in B2B sales, account management, customer growth, customer success, or revenue operations
MBA or postgraduate qualification in marketing, business analytics, or management
Certifications in Salesforce, HubSpot, Gainsight, or Google Analytics is an added advantage
Proven track record of delivering measurable results, such as upsell revenue and pipeline growth from existing customers
Direct ownership of retention or revenue targets in a customer-facing role
Experience building trusted, long-term relationships with international clients across different countries, time zones, and cultures
Experience working with cross-functional teams (e.g., product, sales, marketing, support)
Excellent English communication skills, with the ability to explain complex solutions simply
Experience in Healthcare, MedTech, or hardware industries would be an added advantage