Job description
Responsibilities Manage the day-to-day operations, maintenance, and support of PayBCA and other assigned systems, ensuring service reliability and effective business support.Oversee warranty and maintenance activities, including defect tracking, incident resolution, service requests, and follow-up with outsourced vendors.Lead the onboarding of new BCA e-services onto PayBCA, covering planning, requirements coordination, testing, implementation, and go-live support.Work closely with Business Analysts and stakeholders to understand business requirements and translate enhancement requests into actionable delivery items.Support requirements clarification, User Acceptance Testing (UAT), issue management, and change management activities.Collaborate with the Finance team on payment operations, reporting requirements, audits, and related operational matters.Track budgets and expenditure for system support, onboarding, and enhancement activities, including committed spend and potential budget risks.Manage and prioritise enhancement requests to ensure alignment with business objectives, system requirements, and operational needs.Coordinate application releases, production deployments, maintenance activities, and system changes in accordance with established governance processes.Monitor operational, cybersecurity, data protection, and compliance risks, ensuring timely escalation and mitigation.Manage vendor performance and service delivery against contractual obligations, SLAs, and expected quality standards.Provide regular updates to management and stakeholders on system operations, risks, issues, enhancements, budgets, and onboarding progress.Drive continuous improvement across operational processes, user experience, service delivery, and stakeholder collaboration. RequirementsDegree in Information Technology, Computer Science, Engineering, Business, Project Management, or a related discipline.At least 5 years of experience managing enterprise applications, technology projects, or digital platforms.Experience managing business-critical production systems and application operations.Good understanding of incident, problem, change, release, and service management processes.Experience managing multiple workstreams, operational issues, and competing priorities with minimal supervision.Experience supporting budget and expenditure tracking, including contracts, purchase orders, or invoice monitoring.Experience managing outsourced vendors, application maintenance contracts, or managed services.Strong stakeholder management and communication skills across business, Finance, vendor, and technical teams.Ability to bridge business and technical stakeholders and drive delivery through structured coordination. Technical & Domain Experience Working knowledge of Government Commercial Cloud (GCC) on AWS.Experience with GitLab, including source code management, CI/CD pipelines, release coordination, or deployment tracking.Familiarity with SHIP-HATS governance requirements and secure software delivery practices.Understanding of API integrations, system interfaces, and enterprise application ecosystems.Awareness of cybersecurity, data governance, compliance, and operational risk management requirements.Experience supporting payment systems, financial applications, enterprise platforms, or customer-facing digital services is preferred.Prior experience within Government, public sector, financial services, payment platforms, or regulated environments will be an advantage.
Responsibilities
ResponsibilitiesResponsibilities- Manage the day-to-day operations, maintenance, and support of PayBCA and other assigned systems, ensuring service reliability and effective business support.
- Oversee warranty and maintenance activities, including defect tracking, incident resolution, service requests, and follow-up with outsourced vendors.
- Lead the onboarding of new BCA e-services onto PayBCA, covering planning, requirements coordination, testing, implementation, and go-live support.
- Work closely with Business Analysts and stakeholders to understand business requirements and translate enhancement requests into actionable delivery items.
- Support requirements clarification, User Acceptance Testing (UAT), issue management, and change management activities.
- Collaborate with the Finance team on payment operations, reporting requirements, audits, and related operational matters.
- Track budgets and expenditure for system support, onboarding, and enhancement activities, including committed spend and potential budget risks.
- Manage and prioritise enhancement requests to ensure alignment with business objectives, system requirements, and operational needs.
- Coordinate application releases, production deployments, maintenance activities, and system changes in accordance with established governance processes.
- Monitor operational, cybersecurity, data protection, and compliance risks, ensuring timely escalation and mitigation.
- Manage vendor performance and service delivery against contractual obligations, SLAs, and expected quality standards.
- Provide regular updates to management and stakeholders on system operations, risks, issues, enhancements, budgets, and onboarding progress.
- Drive continuous improvement across operational processes, user experience, service delivery, and stakeholder collaboration.
Requirements
Requirements- Degree in Information Technology, Computer Science, Engineering, Business, Project Management, or a related discipline.
- At least 5 years of experience managing enterprise applications, technology projects, or digital platforms.
- Experience managing business-critical production systems and application operations.
- Good understanding of incident, problem, change, release, and service management processes.
- Experience managing multiple workstreams, operational issues, and competing priorities with minimal supervision.
- Experience supporting budget and expenditure tracking, including contracts, purchase orders, or invoice monitoring.
- Experience managing outsourced vendors, application maintenance contracts, or managed services.
- Strong stakeholder management and communication skills across business, Finance, vendor, and technical teams.
- Ability to bridge business and technical stakeholders and drive delivery through structured coordination.
Technical & Domain Experience
Technical & Domain Experience- Working knowledge of Government Commercial Cloud (GCC) on AWS.
- Experience with GitLab, including source code management, CI/CD pipelines, release coordination, or deployment tracking.
- Familiarity with SHIP-HATS governance requirements and secure software delivery practices.
- Understanding of API integrations, system interfaces, and enterprise application ecosystems.
- Awareness of cybersecurity, data governance, compliance, and operational risk management requirements.
- Experience supporting payment systems, financial applications, enterprise platforms, or customer-facing digital services is preferred.
- Prior experience within Government, public sector, financial services, payment platforms, or regulated environments will be an advantage.