Job description
The Role
As Boutique Manager you will be responsible to lead and oversee the daily operations of our flagship Boutique in Sydney. You will take full ownership of staff management, sales, inventory control, budget management, and ensuring exceptional customer service. As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
- Conduct team training, orientation, and regular coaching to uphold high customer service standards.
- Review operational reports to ensure compliance with company policies and procedures
- Oversee store set-up, processes, and sales team task completion.
- Oversee daily security stock counts and inventory management
- Troubleshoot store issues to maintain service, efficiency, and productivity
- Ensure store security and adherence to safety policies and procedures
- Manage workforce scheduling and rosters
- Support staff with escalated client issues
- Motivate staff, set objectives for performance reviews, and identify training needs
- Perform staff performance appraisals and provide ongoing feedback
- Maintain Longines e-learning qualifications
- Lead by example and provide staff continuous coaching to improve selling skills
- Collaborate with Marketing & Communications on event planning.