Levata Careers - Support Specialist

Levata Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-28", "description": "

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Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.\u00A0

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About the Role:

As a Support Specialist, you\u2019ll be the first point of contact for customers reaching out to our support team. You\u2019ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.\u00A0

Who we are looking for:

We\u2019re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

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What You\u2019ll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

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Qualifications & Skills

• 1+ years of experience in technical support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
• Ability to work independently in a structured, remote environment

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Salary: $45,000-50,000

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", "hiringOrganization": "Levata", "employmentType": "Full-Time", "industry": "Professional Services", "identifier": "oOCyAfwi", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Portland", "addressRegion": "Oregon", "addressCountry": "United States" } } ], "title": "Technical Support Specialist (Portland, OR)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist (Portland, OR) Professional Services Portland, Oregon Apply Description Support Specialist Location: Portland, OregonWho we are:At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. About the Role:As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. Who we are looking for: We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care. What You’ll DoServe as the primary contact for incoming support phone calls and email ticketsTroubleshoot and resolve basic technical issues related to supported hardware and softwareAccurately document all customer interactions in our case management system (NetSuite)Escalate more complex issues to Support Specialist II when appropriateDeliver positive and professional communication in all customer interactionsMaintain case compliance and schedule adherence based on assigned support hoursParticipate in ongoing technical training and process improvements Qualifications & Skills1+ years of experience in technical support or help desk roleStrong troubleshooting and problem-solving skillsExcellent verbal and written communication skillsHigh attention to detail with strong documentation habitsProficient in Microsoft Office Suite (Outlook, Excel, Word)Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)Ability to work independently in a structured, remote environment Salary: $45,000-50,000 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Support Order-Entry Representative Customer Service Representative (Bilingual) Sales Support Specialist Powered by Jobvite

Levata Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-28", "description": "

\u00A0

\u00A0

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.\u00A0

\u00A0

About the Role:

As a Support Specialist, you\u2019ll be the first point of contact for customers reaching out to our support team. You\u2019ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.\u00A0

Who we are looking for:

We\u2019re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

\u00A0

What You\u2019ll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

\u00A0

Qualifications & Skills

• 1+ years of experience in technical support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
• Ability to work independently in a structured, remote environment

\u00A0

Salary: $45,000-50,000

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\u00A0

", "hiringOrganization": "Levata", "employmentType": "Full-Time", "industry": "Professional Services", "identifier": "oOCyAfwi", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Portland", "addressRegion": "Oregon", "addressCountry": "United States" } } ], "title": "Technical Support Specialist (Portland, OR)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist (Portland, OR) Professional Services Portland, Oregon Apply Description Support Specialist Location: Portland, OregonWho we are:At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. About the Role:As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. Who we are looking for: We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care. What You’ll DoServe as the primary contact for incoming support phone calls and email ticketsTroubleshoot and resolve basic technical issues related to supported hardware and softwareAccurately document all customer interactions in our case management system (NetSuite)Escalate more complex issues to Support Specialist II when appropriateDeliver positive and professional communication in all customer interactionsMaintain case compliance and schedule adherence based on assigned support hoursParticipate in ongoing technical training and process improvements Qualifications & Skills1+ years of experience in technical support or help desk roleStrong troubleshooting and problem-solving skillsExcellent verbal and written communication skillsHigh attention to detail with strong documentation habitsProficient in Microsoft Office Suite (Outlook, Excel, Word)Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)Ability to work independently in a structured, remote environment Salary: $45,000-50,000 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Support Order-Entry Representative Customer Service Representative (Bilingual) Sales Support Specialist Powered by Jobvite

Levata Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-28", "description": "

\u00A0

\u00A0

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.\u00A0

\u00A0

About the Role:

As a Support Specialist, you\u2019ll be the first point of contact for customers reaching out to our support team. You\u2019ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.\u00A0

Who we are looking for:

We\u2019re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

\u00A0

What You\u2019ll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

\u00A0

Qualifications & Skills

• 1+ years of experience in technical support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
• Ability to work independently in a structured, remote environment

\u00A0

Salary: $45,000-50,000

\u00A0

\u00A0

", "hiringOrganization": "Levata", "employmentType": "Full-Time", "industry": "Professional Services", "identifier": "oOCyAfwi", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Portland", "addressRegion": "Oregon", "addressCountry": "United States" } } ], "title": "Technical Support Specialist (Portland, OR)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist (Portland, OR) Professional Services Portland, Oregon Apply Description Support Specialist Location: Portland, OregonWho we are:At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. About the Role:As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. Who we are looking for: We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care. What You’ll DoServe as the primary contact for incoming support phone calls and email ticketsTroubleshoot and resolve basic technical issues related to supported hardware and softwareAccurately document all customer interactions in our case management system (NetSuite)Escalate more complex issues to Support Specialist II when appropriateDeliver positive and professional communication in all customer interactionsMaintain case compliance and schedule adherence based on assigned support hoursParticipate in ongoing technical training and process improvements Qualifications & Skills1+ years of experience in technical support or help desk roleStrong troubleshooting and problem-solving skillsExcellent verbal and written communication skillsHigh attention to detail with strong documentation habitsProficient in Microsoft Office Suite (Outlook, Excel, Word)Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)Ability to work independently in a structured, remote environment Salary: $45,000-50,000 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Support Order-Entry Representative Customer Service Representative (Bilingual) Sales Support Specialist Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-28", "description": "

\u00A0

\u00A0

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.\u00A0

\u00A0

About the Role:

As a Support Specialist, you\u2019ll be the first point of contact for customers reaching out to our support team. You\u2019ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation.\u00A0

Who we are looking for:

We\u2019re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

\u00A0

What You\u2019ll Do

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in our case management system (NetSuite)
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

\u00A0

Qualifications & Skills

• 1+ years of experience in technical support or help desk role
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail with strong documentation habits
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
• Ability to work independently in a structured, remote environment

\u00A0

Salary: $45,000-50,000

\u00A0

\u00A0

", "hiringOrganization": "Levata", "employmentType": "Full-Time", "industry": "Professional Services", "identifier": "oOCyAfwi", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Portland", "addressRegion": "Oregon", "addressCountry": "United States" } } ], "title": "Technical Support Specialist (Portland, OR)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist (Portland, OR) Professional Services Portland, Oregon Apply Description Support Specialist Location: Portland, OregonWho we are:At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. About the Role:As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. Who we are looking for: We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care. What You’ll DoServe as the primary contact for incoming support phone calls and email ticketsTroubleshoot and resolve basic technical issues related to supported hardware and softwareAccurately document all customer interactions in our case management system (NetSuite)Escalate more complex issues to Support Specialist II when appropriateDeliver positive and professional communication in all customer interactionsMaintain case compliance and schedule adherence based on assigned support hoursParticipate in ongoing technical training and process improvements Qualifications & Skills1+ years of experience in technical support or help desk roleStrong troubleshooting and problem-solving skillsExcellent verbal and written communication skillsHigh attention to detail with strong documentation habitsProficient in Microsoft Office Suite (Outlook, Excel, Word)Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)Ability to work independently in a structured, remote environment Salary: $45,000-50,000 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Customer Support Order-Entry Representative Customer Service Representative (Bilingual) Sales Support Specialist

Technical Support Specialist (Portland, OR)

Professional Services Portland, Oregon