Learning Excellence Portfolio Lead – Customer Engagement Account Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Learning & Instructional Design

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

The Learning Excellence Organization Portfolio Lead – Customer Engagement Account Management will play a critical role in advancing enterprise learning priorities across Johnson & Johnson NA Innovative Medicines, with primary responsibility for the Account Management strategy, content health, and delivery of learning to teams across NA Innovative Medicine---specifically to account management teams. This individual will partner closely with the Portfolio Partner and cross-functional stakeholders to design, manage, evolve, and operationalize learning solutions that build account management skill and capability, strengthen the learner experience, and align with business needs.

Success in this role requires a strong strategic and learning mindset, experience supporting large-scale learning initiatives, and the ability to lead through influence in a highly matrixed environment. The ideal candidate is future-focused, anticipates challenges before they occur, brings a solution-oriented approach to complex problems, and thrives amid constant change, ambiguity, and evolving business priorities.

Key Responsibilities:

• Lead and develop the Learning Excellence portfolio strategy for the account management content and portfolio team across Johnson & Johnson NA Innovative Medicines, ensuring learning priorities, curriculum decisions, and portfolio investments align with leadership capability needs and business objectives.
• Serve as a Learning & Development subject matter partner, translating leadership needs, learner feedback, and business priorities into actionable learning strategies and scalable program enhancements.
• Maintain rigorous oversight of account management content integrity, instructional quality, learner experience, compliance expectations, and documentation standards within a highly regulated life sciences environment.
• Proactively identify and escalate learning program risks, stakeholder misalignment, learner experience issues, resource constraints, or implementation challenges that require cross-functional coordination or leadership attention.
• Represent the Account Management Portfolio Excellence team in governance discussions, stakeholder working sessions, cross-functional planning forums, and portfolio reviews, driving alignment and follow-through without direct authority.
• Support time-sensitive business and leadership requests related to the account management content, including launch readiness, rapid updates, large-scale deployment needs, change impacts, and post-implementation reviews.
• Contribute to the continuous improvement of Learning & Development practices by identifying opportunities to simplify, scale, modernize, and future-proof program design, governance, measurement, and ways of working.
• Build strong partnerships across matrixed teams by sharing knowledge, enabling peer collaboration, supporting onboarding, and promoting consistency across learning portfolios and leadership development initiatives.
• Effectively manage vendor and supplier relationships, budgets, and utilization.
• Support enterprise responsibilities, including matrix team collaboration and the planning, development, and execution of additional enterprise-wide initiatives.

Core Competencies / Attributes

• Portfolio Management & Execution: Effectively manages portfolio performance, risks, dependencies, gaps, overlaps, and lifecycle actions.
• Prioritization & Judgment: Evaluates demand, value, and constraints to make informed recommendations on enhancements, sequencing, and retirements.
• Matrix Collaboration & Stakeholder Partnership: Builds trusted relationships across business stakeholders, SMEs, learning partners, and cross-functional teams to advance shared Learning & Development outcomes.
• Influence Without Authority: Leads through credibility, clarity, and collaboration to align stakeholders, resolve barriers, and drive action in a matrixed environment.
• Change Agility & Ambiguity Management: Thrives in constant change, navigates ambiguity effectively, and adapts plans while maintaining momentum and learner impact.
• Future-Focused Learning Strategy: Anticipates emerging business needs, learner challenges, and implementation risks before they occur, translating insights into practical learning solutions.
• Large-Scale Learning Initiative Experience: Brings experience supporting complex learning programs, enterprise-wide deployments, organizational development initiatives, and scalable learner experiences.
• Solution Orientation: Approaches challenges with curiosity, pragmatism, and accountability, developing options and recommendations that move work forward.
• Learning Governance & Measurement: Ensures adherence to governance, taxonomy, data quality, learner experience, and measurement standards to support continuous improvement and portfolio impact.
• AI Fluency & Digital Enablement: Demonstrates curiosity and practical fluency in emerging AI tools and digital capabilities, applying them responsibly to enhance learning design, improve operational efficiency, personalize learner experiences, and support future-ready learning strategies.
• Planning & Coordination: Manages day-to-day portfolio activities, timelines, inputs, and partner coordination.

Professional Qualifications

• Education: Bachelor’s degree in business administration, Life Sciences, or a related field; BA/BS or equivalent required.
• Experience: Minimum of 5 years of relevant professional experience, with demonstrated experience in Learning & Development, people leadership, large-scale learning initiatives, pharmaceutical sales, account management or a related field.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants may contact us via https://www.jnj.com/contact-us/careers, and internal employees should contact AskGS to be directed to the appropriate accommodation resource.

Required Skills:

Preferred Skills:

Coaching, Cultural Competence, Facilitation, HR Strategic Management, Instructional Design, Instructional Development, Learning and Development (L&D), Learning and Development Operations, Learning Culture, Monitoring and Evaluation (M&E), Organizing, Quality Assurance (QA), Reporting and Analysis, Talent Management, Technical Credibility, Training Delivery Methods, Training Needs Analysis (TNA)