Learner Success Manager - Kenya

The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.Learner Experience | Be the key contact for AMI learners on entrepreneurship or professional development learning programmesSupport learners to make the most of their learning journey with AMI!Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experienceFlag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI“Own” the online learning experience for participants, including creating and managing an online learning academy.Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning productsProgramme Completion | Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestonesFlag off-track or at-risk learners and proactively problem-solving how to help learners to get back on trackRegularly present cohort progress, learnings, and trends to internal stakeholdersProvide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success teamProgramme Management| Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:Map out a project plan, with clear timelines and prioritiesCo-facilitate programme kick-offsLiaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of contentSet up and manage in-person/virtual touchpoints (Learning Labs) throughout the programmeRegularly check / quality assure data reflected in data dashboards to identify anomaliesData Drive:Collect data for strategic projects to drive response rates for longitudinal and annual impact data collectionPeer Support: | Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:Support team members in their onboarding journey at AMIProvide guidance to team members (as requested by Learner Success Lead) to support their growth and developmentRequirementsMinimum of 5 years’ experience in business consulting, company training, enterprise development, or management education (essential)Proven program management skills and experience (essential)Experience working in an entrepreneurial or high-growth environment (essential)Facilitation experience (preferred)A commitment to AMI’s values - be the best, always care, push the limits, do what’s right and own it!Passion for supporting others to thrive - the core of this role is learner engagement and support!Proactive and clear communication - both written and verbalSelf-motivated, and able to take full ownership of own deliverablesSolid time management skills ie. Able to manage competing priorities and outputsStrong people skillsExcellent project management skillsWilling to learn and collaborate with peers and internal stakeholders at AMICreative and innovative thinkerThrives in a fast-paced, entrepreneurial environmentBenefitsWhy join us?A high-impact, diverse and ambitious team with common values: Be the best: We work really hard, are proud of what we do, and love delighting our clients with quality.Own it: We step up to the task, never pass the buck and hold ourselves accountable for delivering results.Push the limits: We ask why, embrace failure and try new things. We never settle.Do what’s right: We act with integrity, confront dishonesty, treat people fairly and strive to contribute to the greater goodAlways care: We don’t have ego – it’s always ‘team before me’. We are kind, we celebrate each other’s success, and we care enough to give honest feedback.A dynamic office & team life:Monthly team social events and yearly offsiteRegular learning and coaching opportunitiesA hybrid working modelThe Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.Learner Experience | Be the key contact for AMI learners on entrepreneurship or professional development learning programmesSupport learners to make the most of their learning journey with AMI!Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experienceFlag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI“Own” the online learning experience for participants, including creating and managing an online learning academy.Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning productsProgramme Completion | Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestonesFlag off-track or at-risk learners and proactively problem-solving how to help learners to get back on trackRegularly present cohort progress, learnings, and trends to internal stakeholdersProvide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success teamProgramme Management| Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:Map out a project plan, with clear timelines and prioritiesCo-facilitate programme kick-offsLiaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of contentSet up and manage in-person/virtual touchpoints (Learning Labs) throughout the programmeRegularly check / quality assure data reflected in data dashboards to identify anomaliesData Drive:Collect data for strategic projects to drive response rates for longitudinal and annual impact data collectionPeer Support: | Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:Support team members in their onboarding journey at AMIProvide guidance to team members (as requested by Learner Success Lead) to support their growth and development

The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.

The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.The Learner Success Manager should be a proactive and detail-oriented individual, passionate about engaging with learners and supporting them on their journey to growth! Strong project planning, communication skills and the ability to problem-solve (using feedback and data!) will set you up to thrive in this role.

Learner Experience | Be the key contact for AMI learners on entrepreneurship or professional development learning programmes

Learner Experience |Learner Experience |Learner Experience |Learner Experience |Learner Experience |Be the key contact for AMI learners on entrepreneurship or professional development learning programmesBe the key contact for AMI learners on entrepreneurship or professional development learning programmesBe the key contact for AMI learners on entrepreneurship or professional development learning programmesBe the key contact for AMI learners on entrepreneurship or professional development learning programmes

• Support learners to make the most of their learning journey with AMI!

Support learners to make the most of their learning journey with AMI!

Support learners to make the most of their learning journey with AMI!Support learners to make the most of their learning journey with AMI!Support learners to make the most of their learning journey with AMI!Support learners to make the most of their learning journey with AMI!Support learners to make the most of their learning journey with AMI!

• Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experience

Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experience

Accountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experienceAccountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experienceAccountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experienceAccountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experienceAccountable for learner performance against core programme milestones by collecting and consolidating learner feedback on their AMI experience

• Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.

Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.

Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.Flag risks and brainstorm innovative solutions to challenges faced by Learners ahead of time.

• Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI

Develop and adapt engagement plans to support learners throughout their Learning Journey with AMI

Develop and adapt engagement plans to support learners throughout their Learning Journey with AMIDevelop and adapt engagement plans to support learners throughout their Learning Journey with AMIDevelop and adapt engagement plans to support learners throughout their Learning Journey with AMIDevelop and adapt engagement plans to support learners throughout their Learning Journey with AMIDevelop and adapt engagement plans to support learners throughout their Learning Journey with AMI

• “Own” the online learning experience for participants, including creating and managing an online learning academy.

“Own” the online learning experience for participants, including creating and managing an online learning academy.

“Own” the online learning experience for participants, including creating and managing an online learning academy.“Own” the online learning experience for participants, including creating and managing an online learning academy.“Own” the online learning experience for participants, including creating and managing an online learning academy.“Own” the online learning experience for participants, including creating and managing an online learning academy.“Own” the online learning experience for participants, including creating and managing an online learning academy.

• Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning products

Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning products

Provide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning productsProvide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning productsProvide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning productsProvide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning productsProvide real-time, actionable feedback to enable the Product Team to innovate and improve our core learning products

Programme Completion | Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.

Programme Completion | Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.Programme Completion |Programme Completion |Programme Completion |Programme Completion |Programme Completion |Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.Regularly engage with learners to ensure they are on track to successfully complete their learning programme with AMI and have gained maximum value from their engagement with AMI.

• Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones

Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones

Work with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestonesWork with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestonesWork with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestonesWork with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestonesWork with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones

• Flag off-track or at-risk learners and proactively problem-solving how to help learners to get back on track

Flag off-track or at-risk learners and proactively problem-solving how to help learners to get back on track

Flag off-track or at-risk learners and proactively problem-solving how to help learners to get back on trackFlag off-track or at-risk learners and proactively problem-solving how to help learners to get back on trackFlag off-track or at-risk learners and proactively problem-solving how to help learners to get back on trackFlag off-track or at-risk learners and proactively problem-solving how to help learners to get back on trackFlag off-track or at-risk learners and proactively problem-solving how to help learners to get back on track

• Regularly present cohort progress, learnings, and trends to internal stakeholders

Regularly present cohort progress, learnings, and trends to internal stakeholders

Regularly present cohort progress, learnings, and trends to internal stakeholdersRegularly present cohort progress, learnings, and trends to internal stakeholdersRegularly present cohort progress, learnings, and trends to internal stakeholdersRegularly present cohort progress, learnings, and trends to internal stakeholdersRegularly present cohort progress, learnings, and trends to internal stakeholders

• Provide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Provide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Provide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success teamProvide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success teamProvide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success teamProvide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success teamProvide up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management| Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:

Programme Management| Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:Programme Management|Programme Management|Programme Management|Programme Management|Programme Management|Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would be responsible for driving the roll-out of both core and customised programmes. This includes:

• Map out a project plan, with clear timelines and priorities

Map out a project plan, with clear timelines and priorities

Map out a project plan, with clear timelines and prioritiesMap out a project plan, with clear timelines and prioritiesMap out a project plan, with clear timelines and prioritiesMap out a project plan, with clear timelines and prioritiesMap out a project plan, with clear timelines and priorities

• Co-facilitate programme kick-offs

Co-facilitate programme kick-offs

Co-facilitate programme kick-offsCo-facilitate programme kick-offsCo-facilitate programme kick-offsCo-facilitate programme kick-offsCo-facilitate programme kick-offs

• Liaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of content

Liaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of content

Liaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of contentLiaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of contentLiaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of contentLiaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of contentLiaise with your assigned facilitator, Client Success Manager, and the Learning Team in the preparation and delivery of content

• Set up and manage in-person/virtual touchpoints (Learning Labs) throughout the programme

Set up and manage in-person/virtual touchpoints (Learning Labs) throughout the programme

Set up and manage in-person/virtual touchpoints (Learning Labs) throughout the programmeSet up and manage in-person/virtual touchpoints (Learning Labs) throughout the programmeSet up and manage in-person/virtual touchpoints (Learning Labs) throughout the programmeSet up and manage in-person/virtual touchpoints (Learning Labs) throughout the programmeSet up and manage in-person/virtual touchpoints (Learning Labs) throughout the programme

• Regularly check / quality assure data reflected in data dashboards to identify anomalies

Regularly check / quality assure data reflected in data dashboards to identify anomalies

Regularly check / quality assure data reflected in data dashboards to identify anomaliesRegularly check / quality assure data reflected in data dashboards to identify anomaliesRegularly check / quality assure data reflected in data dashboards to identify anomaliesRegularly check / quality assure data reflected in data dashboards to identify anomaliesRegularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

Data Drive:Data Drive:Data Drive:Data Drive:Data Drive:Data Drive:

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Collect data for strategic projects to drive response rates for longitudinal and annual impact data collectionCollect data for strategic projects to drive response rates for longitudinal and annual impact data collectionCollect data for strategic projects to drive response rates for longitudinal and annual impact data collectionCollect data for strategic projects to drive response rates for longitudinal and annual impact data collectionCollect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support: | Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:

Peer Support: | Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:Peer Support: |Peer Support: |Peer Support: |Peer Support: |Peer Support: |Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:

• Support team members in their onboarding journey at AMI

Support team members in their onboarding journey at AMI

Support team members in their onboarding journey at AMISupport team members in their onboarding journey at AMISupport team members in their onboarding journey at AMISupport team members in their onboarding journey at AMI

• Provide guidance to team members (as requested by Learner Success Lead) to support their growth and development

Provide guidance to team members (as requested by Learner Success Lead) to support their growth and development

Provide guidance to team members (as requested by Learner Success Lead) to support their growth and developmentProvide guidance to team members (as requested by Learner Success Lead) to support their growth and developmentProvide guidance to team members (as requested by Learner Success Lead) to support their growth and developmentProvide guidance to team members (as requested by Learner Success Lead) to support their growth and development