Job description
Role – Lead Production/Application Support EngineerTechnology – Java (Spring batch, JSP, Hibernate) HTML & JavaScript/jQuery, Microservices, Handling 24x7 operations, critical incidents, Monitoring & observability tools (APM, logs, alerts)Location – Stockholm, SwedenBusiness Unit – CMTADMCompensation – Competitive (including bonus)Job DescriptionToday, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleIn the role of Lead Application Support Engineer with focus on Java-based applications, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. You will also provide regular support/guidance to project teams on complex coding, issue resolution and execution.You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.Responsibilities
Role – Lead Production/Application Support EngineerTechnology – Java (Spring batch, JSP, Hibernate) HTML & JavaScript/jQuery, Microservices, Handling 24x7 operations, critical incidents, Monitoring & observability tools (APM, logs, alerts)Location – Stockholm, SwedenBusiness Unit – CMTADMCompensation – Competitive (including bonus)Job DescriptionToday, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleIn the role of Lead Application Support Engineer with focus on Java-based applications, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. You will also provide regular support/guidance to project teams on complex coding, issue resolution and execution.You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.ResponsibilitiesRoleTechnologyJava (Spring batch, JSP, Hibernate) HTML & JavaScript/jQuery, Microservices, Handling 24x7 operations, critical incidents, Monitoring & observability tools (APM, logs, alerts)Java (Spring batch, JSP, Hibernate) HTML & JavaScript/jQuery, Microservices, Handling 24x7 operations, critical incidents, Monitoring & observability tools (APM, logs, alerts)LocationBusiness UnitCompensationJob DescriptionYour roleResponsibilities- Interfacing with technical and business stakeholders – internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists).
- Managing and maintaining production environment.
- Change management and application deployments.
- Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
- Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
- Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
- Preparing internal reports on Major incidents and leading their review with Executive Management.
- SLA & KPI reporting
- Onsite – Offshore coordination.
- Interfacing with technical and business stakeholders – internal and external.
- Configuration, customization and integration of application.
- Client interfacing and offshore coordination.
- Available to be on-call and support production issues.
- At least 6+ years of experience with Information Technology.
- Primary skill: Design, develop, test, and maintain Java-based applications.
- Java, Spring boot, Microservices, HTML & JavaScript/jQuery, Groovy, XML,Ubuntu 20., MariaDB 10.3, MSSQL
- Application support and maintenance experience: L2/L3 support, ITIL processes and ITSM tools, Handling 24x7 operations, critical incidents, Monitoring & observability tools, Splunk
- Experience and good understanding of IT SDLC lifecycle phases. Through understanding Agile principles and practices
- Familiar with latest trends in industry from technology and domain standpoint
- Creative, innovative and able to work in a fast-paced environment
- Experience and desire to work in a Global delivery environment.
- High analytical skills
- A high degree of initiative, flexibility and adaptability
- High customer orientation
- Quality awareness
- Good verbal and written communication skills