Lead Consultant - Digital Workplace (DWP) Program Manager

Role – Lead Consultant Digital Workplace (DWP) Program Manager

Role – Lead Consultant Digital Workplace (DWP) Program ManagerRole – Lead Consultant Digital Workplace (DWP) Program ManagerRoleRole– Lead Consultant Digital Workplace (DWP) Program Manager

Location– Gothenburg Sweden

Location– Gothenburg SwedenLocation– Gothenburg SwedenLocationLocation– Gothenburg Sweden

Compensation– Competitive (including bonus)

Compensation– Competitive (including bonus)Compensation– Competitive (including bonus)CompensationCompensation– Competitive (including bonus)

Job description Lead end-to-end Digital Workplace programs, driving workplace transformation, service delivery, governance, financial performance, and stakeholder management across Microsoft 365, End User Computing, Collaboration, Mobility, VDI, and Service Desk domains.

Job description Lead end-to-end Digital Workplace programs, driving workplace transformation, service delivery, governance, financial performance, and stakeholder management across Microsoft 365, End User Computing, Collaboration, Mobility, VDI, and Service Desk domains.Job description Lead end-to-end Digital Workplace programs, driving workplace transformation, service delivery, governance, financial performance, and stakeholder management across Microsoft 365, End User Computing, Collaboration, Mobility, VDI, and Service Desk domains.Job descriptionJob descriptionLead end-to-end Digital Workplace programs, driving workplace transformation, service delivery, governance, financial performance, and stakeholder management across Microsoft 365, End User Computing, Collaboration, Mobility, VDI, and Service Desk domains.Key Responsibilities

· Lead large-scale Digital Workplace transformation and managed services programs.

· Lead large-scale Digital Workplace transformation and managed services programs.· Lead large-scale Digital Workplace transformation and managed services programs.·Lead large-scale Digital Workplace transformation and managed services programs.

· Manage program scope, schedule, budget, risks, dependencies, and escalations.

· Manage program scope, schedule, budget, risks, dependencies, and escalations.· Manage program scope, schedule, budget, risks, dependencies, and escalations.·Manage program scope, schedule, budget, risks, dependencies, and escalations.

· Drive governance, reporting, and executive stakeholder engagement.

· Drive governance, reporting, and executive stakeholder engagement.· Drive governance, reporting, and executive stakeholder engagement.·Drive governance, reporting, and executive stakeholder engagement.

· Own financial performance, resource planning, forecasting, and change requests.

· Own financial performance, resource planning, forecasting, and change requests.· Own financial performance, resource planning, forecasting, and change requests.·Own financial performance, resource planning, forecasting, and change requests.

· Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

· Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.· Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.·Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

· Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

· Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.· Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.·Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

· Coordinate cross-functional, global teams and external partners to achieve business outcomes.

· Coordinate cross-functional, global teams and external partners to achieve business outcomes.· Coordinate cross-functional, global teams and external partners to achieve business outcomes.·Coordinate cross-functional, global teams and external partners to achieve business outcomes.

· Identify automation and innovation opportunities to enhance user experience and operational efficiency.

· Identify automation and innovation opportunities to enhance user experience and operational efficiency.· Identify automation and innovation opportunities to enhance user experience and operational efficiency.·Identify automation and innovation opportunities to enhance user experience and operational efficiency.

Key Skills

Key SkillsKey SkillsKey Skills

· Program & Portfolio Management

· Program & Portfolio Management· Program & Portfolio Management·Program & Portfolio Management

· Digital Workplace & M365 Services

· Digital Workplace & M365 Services· Digital Workplace & M365 Services·Digital Workplace & M365 Services

· Stakeholder & Vendor Management

· Stakeholder & Vendor Management· Stakeholder & Vendor Management·Stakeholder & Vendor Management

· Financial & Commercial Management

· Financial & Commercial Management· Financial & Commercial Management·Financial & Commercial Management

· Risk, Governance & Compliance

· Risk, Governance & Compliance· Risk, Governance & Compliance·Risk, Governance & Compliance

· Service Delivery & ITIL

· Service Delivery & ITIL· Service Delivery & ITIL·Service Delivery & ITIL

· Leadership & Team Management

· Leadership & Team Management· Leadership & Team Management·Leadership & Team Management

· Executive Communication & Presentation

· Executive Communication & Presentation· Executive Communication & Presentation·Executive Communication & Presentation

· Success Measures

· Success Measures· Success Measures·Success Measures

· On-time and on-budget delivery

· On-time and on-budget delivery· On-time and on-budget delivery·On-time and on-budget delivery

· SLA/KPI attainment

· SLA/KPI attainment· SLA/KPI attainment·SLA/KPI attainment

· Customer satisfaction and adoption

· Customer satisfaction and adoption· Customer satisfaction and adoption·Customer satisfaction and adoption

· Revenue and margin achievement

· Revenue and margin achievement· Revenue and margin achievement·Revenue and margin achievement

· Service quality and operational excellence

· Service quality and operational excellence· Service quality and operational excellence·Service quality and operational excellence

· Successful business transformation outcomes

· Successful business transformation outcomes· Successful business transformation outcomes·Successful business transformation outcomes

Responsibilities -

Responsibilities -Responsibilities -

· Lead large-scale Digital Workplace transformation and managed services programs.

· Lead large-scale Digital Workplace transformation and managed services programs.· Lead large-scale Digital Workplace transformation and managed services programs.·Lead large-scale Digital Workplace transformation and managed services programs.

· Manage program scope, schedule, budget, risks, dependencies, and escalations.

· Manage program scope, schedule, budget, risks, dependencies, and escalations.· Manage program scope, schedule, budget, risks, dependencies, and escalations.·Manage program scope, schedule, budget, risks, dependencies, and escalations.

· Drive governance, reporting, and executive stakeholder engagement.

· Drive governance, reporting, and executive stakeholder engagement.· Drive governance, reporting, and executive stakeholder engagement.·Drive governance, reporting, and executive stakeholder engagement.

· Own financial performance, resource planning, forecasting, and change requests.

· Own financial performance, resource planning, forecasting, and change requests.· Own financial performance, resource planning, forecasting, and change requests.·Own financial performance, resource planning, forecasting, and change requests.

· Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

· Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.· Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.·Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

· Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

· Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.· Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.·Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

· Coordinate cross-functional, global teams and external partners to achieve business outcomes.

· Coordinate cross-functional, global teams and external partners to achieve business outcomes.· Coordinate cross-functional, global teams and external partners to achieve business outcomes.·Coordinate cross-functional, global teams and external partners to achieve business outcomes.

· Identify automation and innovation opportunities to enhance user experience and operational efficiency.OverviewInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

· Identify automation and innovation opportunities to enhance user experience and operational efficiency.OverviewInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.· Identify automation and innovation opportunities to enhance user experience and operational efficiency.OverviewInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.·Identify automation and innovation opportunities to enhance user experience and operational efficiency.OverviewInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equalopportunity employer.opportunity employer.