L2 JAVA Support Specialist (guadalajara, JAL, MX)

Req ID: 391946

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 JAVA Support Specialist to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).

• • Senior L2 Application Support Engineer
  • Role Overview We are seeking a Senior L2 Application Support Engineer with 6–9 years of experience to oversee high-tier production environment support. This role bridges production support and core development, requiring deep database expertise, scripting skills, and modern AI/cloud awareness. You will maintain cutting-edge platforms, drive incident resolution, and collaborate closely with global cross-functional teams. Core Responsibilities
    • Incident Ownership: Drive end-to-end incident management, perform detailed Root Cause Analysis (RCA) for production issues, and execute definitive corrective actions.
    • L2 Support & Analysis: Actively provide tier-2 support for application issues, delivering exhaustive technical and structural analysis.
    • Code Fixes & Testing: Collaborate with AppDev/L3 teams to propose fixes, perform minor code adjustments, and execute rigorous testing prior to deployment.
    • Platform Operations: Support product servers and clients built on advanced platforms, ensuring strict uptime and reliability.
    • Continuous Delivery: Contribute to CI/CD workflows and continually focus on enhancing application performance and operational efficiency.
    • Global Collaboration: Provide actionable technical feedback to Core Development teams and collaborate across a global workspace during critical outages (crisis management).
      • Required Qualifications
        • Experience: 6 to 9 years of relevant experience in application maintenance and production support in an L2 or higher capacity.
        • Databases: Advanced proficiency in writing complex SQL queries and working with enterprise databases (e.g., Oracle, Sybase, or Snowflake).
        • Operating Systems: Hands-on experience navigating and troubleshooting in Unix/Linux environments.
        • Programming & Scripting: Strong fundamentals in Object-Oriented Programming (OOP) with practical skills in Python, Java, or other core scripting languages.
        • Support Innovation: Hands-on experience utilizing AI models or GenAI/LLM tools to accelerate log analysis, debugging, and support automation.
        • Soft Skills: Outstanding communication and cross-functional collaboration skills, with a proven ability to lead and maintain composure during high-pressure crisis scenarios.
        Preferred & Value-Add Qualifications
        • Cloud Infrastructure: Practical knowledge or baseline hands-on experience with AWS ecosystems.
        • Cloud Migration Awareness: Familiarity with microservices and distributed computing framework tools (e.g., Kubernetes, Apache Spark, Apache Airflow) as platforms transition to cloud-native environments.
        • Domain Expertise: Familiarity with Market Risk concepts (e.g., Value-at-Risk [VaR], Stress Testing) and financial regulatory frameworks (e.g., CCAR, Basel III, FRTB).
        • Certifications: An active AWS Certification is highly advantageous.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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