L2 Application Support Engineer

ABOUT CoorBWe build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.OUR OPPORTUNITYWe are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.YOU WILLInvestigate and resolve complex incidents escalated by the L1 support team.Analyze application logs, system traces, API payloads, and database records to identify root causes.Troubleshoot transaction failures, application errors, performance issues, and integration problems.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Resolve stuck or failed BPM workflows and support manual underwriting processes.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Support functional and technical issues across ERP, CRM, HR, and finance modules.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Coordinate with external vendors and service providers to resolve integration incidents.Execute SQL queries and perform approved data extractions for investigations and reporting.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Escalate software defects to L3 or development teams and track them through resolutionRequirementsQUALIFICATIONS & EXPERIENCE 3–5 years of experience in L2 application support, production support, or technical operations.Experience in banking, fintech, lending, or financial services is required.Strong experience analyzing logs, traces, and API payloads using tools such as GCP Operations Suite, ELK, Grafana, or similar platforms.Strong understanding of REST APIs, JSON, XML, HTTP errors, and tools such as Postman.Hands-on experience supporting core banking or loan management systems such as Temenos, Finacle, Oracle FLEXCUBE, Fineract, or similar platforms.Experience supporting ERP and BPM platforms, preferably ERPNext or equivalent.Strong SQL skills and experience investigating production data issues.Strong analytical, troubleshooting, documentation, and stakeholder-management skills.Fluency in Arabic and English is required.ADDITIONAL REQUIREMENTSAbility to work effectively with L1, infrastructure, security, vendors, and development teamsWillingness to support critical incidents outside standard working hours when required.Strong awareness of information security, production controls, and data confidentialityABOUT CoorBWe build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.OUR OPPORTUNITYWe are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.YOU WILLInvestigate and resolve complex incidents escalated by the L1 support team.Analyze application logs, system traces, API payloads, and database records to identify root causes.Troubleshoot transaction failures, application errors, performance issues, and integration problems.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Resolve stuck or failed BPM workflows and support manual underwriting processes.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Support functional and technical issues across ERP, CRM, HR, and finance modules.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Coordinate with external vendors and service providers to resolve integration incidents.Execute SQL queries and perform approved data extractions for investigations and reporting.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Escalate software defects to L3 or development teams and track them through resolutionABOUT CoorB

ABOUT CoorB

ABOUT CoorBABOUT CoorBABOUTABOUTABOUTCoorBCoorBCoorBCoorBWe build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.OUR OPPORTUNITY

OUR OPPORTUNITY

OUR OPPORTUNITYOUR OPPORTUNITYOUR OPPORTUNITYOUR OPPORTUNITYOUR OPPORTUNITYWe are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.

We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.

We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.YOU WILL

YOU WILL

YOU WILLYOU WILLYOU WILLYOU WILLYOU WILLInvestigate and resolve complex incidents escalated by the L1 support team.

• Investigate and resolve complex incidents escalated by the L1 support team.

Investigate and resolve complex incidents escalated by the L1 support team.

Investigate and resolve complex incidents escalated by the L1 support team.Investigate and resolve complex incidents escalated by the L1 support team.Investigate and resolve complex incidents escalated by the L1 support team.Investigate and resolve complex incidents escalated by the L1 support team.Investigate and resolve complex incidents escalated by the L1 support team.Analyze application logs, system traces, API payloads, and database records to identify root causes.

• Analyze application logs, system traces, API payloads, and database records to identify root causes.

Analyze application logs, system traces, API payloads, and database records to identify root causes.

Analyze application logs, system traces, API payloads, and database records to identify root causes.Analyze application logs, system traces, API payloads, and database records to identify root causes.Analyze application logs, system traces, API payloads, and database records to identify root causes.Analyze application logs, system traces, API payloads, and database records to identify root causes.Analyze application logs, system traces, API payloads, and database records toidentifyroot causes.Troubleshoot transaction failures, application errors, performance issues, and integration problems.

• Troubleshoot transaction failures, application errors, performance issues, and integration problems.

Troubleshoot transaction failures, application errors, performance issues, and integration problems.

Troubleshoot transaction failures, application errors, performance issues, and integration problems.Troubleshoot transaction failures, application errors, performance issues, and integration problems.Troubleshoot transaction failures, application errors, performance issues, and integration problems.Troubleshoot transaction failures, application errors, performance issues, and integration problems.Troubleshoot transaction failures, application errors, performance issues, and integration problems.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.

• Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.

Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.

Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.Resolve stuck or failed BPM workflows and support manual underwriting processes.

• Resolve stuck or failed BPM workflows and support manual underwriting processes.

Resolve stuck or failed BPM workflows and support manual underwriting processes.

Resolve stuck or failed BPM workflows and support manual underwriting processes.Resolve stuck or failed BPM workflows and support manual underwriting processes.Resolve stuck or failed BPM workflows and support manual underwriting processes.Resolve stuck or failed BPM workflows and support manual underwriting processes.Resolve stuck or failed BPM workflows and support manual underwriting processes.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.

• Investigate loan calculation, repayment schedule, accounting, and data consistency issues.

Investigate loan calculation, repayment schedule, accounting, and data consistency issues.

Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Investigate loan calculation, repayment schedule, accounting, and data consistency issues.Support functional and technical issues across ERP, CRM, HR, and finance modules.

• Support functional and technical issues across ERP, CRM, HR, and finance modules.

Support functional and technical issues across ERP, CRM, HR, and finance modules.

Support functional and technical issues across ERP, CRM, HR, and finance modules.Support functional and technical issues across ERP, CRM, HR, and finance modules.Support functional and technical issues across ERP, CRM, HR, and finance modules.Support functional and technical issues across ERP, CRM, HR, and finance modules.Support functional and technical issues across ERP, CRM, HR, and finance modules.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.

• Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.

Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.

Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.Coordinate with external vendors and service providers to resolve integration incidents.

• Coordinate with external vendors and service providers to resolve integration incidents.

Coordinate with external vendors and service providers to resolve integration incidents.

Coordinate with external vendors and service providers to resolve integration incidents.Coordinate with external vendors and service providers to resolve integration incidents.Coordinate with external vendors and service providers to resolve integration incidents.Coordinate with external vendors and service providers to resolve integration incidents.Coordinate with external vendors and service providers to resolveintegrationincidents.Execute SQL queries and perform approved data extractions for investigations and reporting.

• Execute SQL queries and perform approved data extractions for investigations and reporting.

Execute SQL queries and perform approved data extractions for investigations and reporting.

Execute SQL queries and perform approved data extractions for investigations and reporting.Execute SQL queries and perform approved data extractions for investigations and reporting.Execute SQL queries and perform approved data extractions for investigations and reporting.Execute SQL queries and perform approved data extractions for investigations and reporting.Execute SQL queries and perform approved data extractions for investigations and reporting.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.

• Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.

Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.

Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.Escalate software defects to L3 or development teams and track them through resolution

• Escalate software defects to L3 or development teams and track them through resolution

Escalate software defects to L3 or development teams and track them through resolution

Escalate software defects to L3 or development teams and track them through resolutionEscalate software defects to L3 or development teams and track them through resolutionEscalate software defects to L3 or development teams and track them through resolutionEscalate software defects to L3 or development teams and track them through resolutionEscalate software defects to L3 or development teams and track them through resolution