KYC Operations Senior Analyst

The KYC Operations Senior Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. The KYC Premium Client Executive (PCE) is an intermediate-level professional responsible for managing end-to-end Know Your Customer (KYC) activities for premium SMB and Commercial Banking clients, including onboarding, periodic reviews, remediation, and regulatory compliance, while partnering with clients and internal stakeholders to deliver a seamless client experience, mitigate risk, and ensure adherence to Citi’s AML/KYC policies and standards Responsibilities * KYC professional, focus on the core responsibilities, client interaction, and compliance ownership: * Manage end-to-end KYC activities for premium SMB/CCB clients, including onboarding, periodic reviews, trigger events, modifications, and remediation cases. * Act as the primary liaison between clients, Business, and Operations teams to ensure timely completion of KYC requirements and regulatory compliance. * Review, validate, and analyze client documentation and data to ensure accuracy, completeness, and adherence to AML/KYC standards. * Monitor and track assigned KYC portfolios, proactively managing risks, escalations, and SLA commitments throughout the case lifecycle. * Coordinate with global and regional stakeholders to resolve at-risk cases, support client queries, and deliver a seamless client experience. * Drive operational excellence through accurate case management, documentation, process improvements, and strong compliance governance. Qualification * 3-5 years of relevant experience in Banking Operations, KYC, AML, Client Onboarding, or related functions. * Experience supporting account opening, KYC reviews, and regulatory due diligence processes. * Strong stakeholder management and client-facing experience. * Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment. Education: * Bachelor's degree/University degree or equivalent experience Must have: * Working knowledge of KYC, AML, and regulatory requirements. * Strong communication and interpersonal skills. * Strong attention to detail and analytical mindset. * Proactive, adaptable, and willing to learn. * Team player with the ability to collaborate across functions and regions. Good to Have * Proficiency in Mandarin, Cantonese, Thai, or Vietnamese. * Experience working with global stakeholders and regional teams. * Familiarity with AI tools and the ability to identify process improvement opportunities through technology and automation. Working Arrangement * Normal working hours: 9:00 AM to 6:00 PM. * Hybrid work arrangement: 3 days per week in office. * Follows Malaysia public holidays. \------------------------------------------------------ ## Job Family Group: Operations - Services \------------------------------------------------------ ## Job Family: Business KYC \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.