Junior Engineer 1st Line with Czech

Monitor and maintain network performance using fault management systems and specialised NMS tools Conduct preventive and corrective troubleshooting to ensure service continuity and meet restoration targets Manage incidents by diagnosing faults, resolving issues, and escalating to second line support when needed Dispatch field engineers and external partners for on-site issue resolution and maintain follow-up until closure Provide timely communication on outages and coordinate with incident management teams Support continuous improvement by updating NOC processes and procedures Maintain accurate records in fault management systems throughout the incident lifecycle Participate in ongoing training to develop technical capabilities Process improvement and adherence to NOC procedures Fluent in English and Czech (mandatory) Comfortable working with Windows-based and web applications Strong communication and collaboration skills A team-oriented individual with the ability to work in a dynamic, operational environmentIdeally experienced in a customer service or technical support environment within telecom, IT, or data centres Familiarity with telecom technologies such as GSM, UMTS, LTE, IP, or transmission technologies is beneficial Technical education in Electronics, Telecommunications, or IT or equivalent experience is advantageous Basic understanding or certification (e.g. CCNA or similar) is desirable