ITIL Services Engineer Asset Capacity Avail & Serv Cat (ZA)

At Volkswagen Group Africa, we are more than a car manufacturer – we are a global mobility company driven by innovation, quality, and our people. With operating sites in Kariega (Uitenhage), Centurion, and Sandton, we combine a proud heritage of engineering excellence with a strong focus on the future. We produce vehicles and mobility solutions that deliver performance, safety, and sustainability. Our success is powered by diverse, skilled, and passionate employees who value collaboration, integrity, and continuous improvement. As part of the global Volkswagen Group, we operate in a dynamic environment where innovation, digitalization, and sustainability shape everything we do. Joining Volkswagen Group Africa means being part of a team building mobility for generations – responsibly, sustainably, and together.

ABOUT THE ROLE

We are seeking a highly analytical and detail‑oriented ITIL Services Engineer to join our Information Technology team. The successful candidate will be responsible for the full implementation and adherence to ITIL based processes specifically, Incident and Problem Management, Release and Change Management, and Asset, Capacity and Availability Management, as formally adopted by VWSA IT Management. This position is based in the Information Technology Division (Kariega)

KEY RESPONSIBILITIES

• Champion the implementation of world-class ITIL processes across the IT division, ensuring they are consistently applied to drive rapid response times, seamless incident resolution, and efficient management of releases, changes, assets, capacity, and availability—ultimately elevating system stability and customer satisfaction.
• Lead impactful and structured reviews of VWSA IT’s performance against defined ITIL processes, using the right platforms to uncover insights, strengthen compliance, and deliver timely, high-quality, and sustainable IT solutions.
• Deliver clear, accurate, and up-to-date KPIs and performance metrics on ITIL adherence, empowering IT leadership with actionable insights to make informed decisions and swiftly implement corrective actions where needed.
• Take a proactive, solutions-driven approach to resolving all issues by actively collaborating across the IT division, partners, contractors, and business stakeholders—ensuring fast, professional, and effective outcomes for incidents, problems, releases, changes, and resource management.

REQUIREMENTS

Minimum Qualifications:

• Relevant IT Qualification - degree or diploma (minimum)
• Relevant ITIL Certifications

Experience:

• 3-5 years in IT Incident and Problem Management processes
• At least 2 years participation in ITIL process adoption/adherence
• Motor Industry IT knowledge and experience (Advantageous)

Technical & Behavioral Competencies:

• Initiative and Creativity
• Strong understanding of service delivery methods and issues.
• Excellent written, verbal and presentation skills
• A logical thinker with strong analytical skills
• Takes ownership of problems and issues and proactively resolve them
• Able to work alone or as part of a team
• Influences with tact and diplomacy

NOTE

Please ensure that you upload:

Updated CV

Certified copies of qualifications

Certified copy of ID document

⚠️ Important: Applications without all required documents and late applications will not be considered.

If you are a dynamic and proactive professional eager to contribute to Volkswagen Group Africa’s ongoing success, we encourage you to apply.

�� Ready to grow with us? Submit your application by clicking “Apply Now” before 18th May 2026

�� Queries: Contact Bahieya Dolley atssf.recruitment.vwsa.r.uit@vwsa.co.za

Employment Equity

Volkswagen Group Africa is committed to achieving and sustaining an equitable and representative workforce. In line with our Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups.

VWGA communicates with integrity and transparency.

Issued on behalf of HR