IT Service Desk Associate III- MySQL
Job description
Requirements:
-Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.
-With at least 6 months to 1 year experience in SQL, with background in VMWare
-Hybrid, night shift
Job Description
-Logs all incident and service request details.
-Categorizes and prioritizes codes.
-Provides customer service resolution for operational and service-related incidents.
-Routes incidents and service requests that cannot be immediately handled.
-Manages requests and incident reports from customers.
-Determines which CIs are involved in the incident.
-Delivers courteous services and is responsible for end-user requests.
-Resolves or escalates incidents and requests, as needed.
-Updates and validates all incident information.
-Obtains additional information from the requester and end-users.
-Ensures that incidents are resolved and closed.
-Performs other duties as assigned.
-Complies with all policies and standards.