IT Operations Manager

## Description We are looking for Manager of Sourcing and Procurement Operations (IT Category) to join our team in Budapest! The role: This key role will be the primary point of contact for ELC stakeholders & strategic partners, responsible for managing actions and information flows associated with stakeholder requests and negotiations for 3rd party external expenditure. The position will seek and obtain decision/approvals required to drive VMO activities through to successful completion for the Retail, Infrastructure and Application Solution categories. This role requires functional knowledge of the core vendor agreements and the ability to perform contract drafting. ## Qualifications Responsibilities: ⁃ Must build and maintain effective working relationships to both internal and external stakeholders. Prime facilitator for engagements between various levels of outsourced service delivery providers with ELC legal, Indirect Procurement, Business Relationship Managers and Service Tower Leads. ⁃ Participate in the mapping of the assigned vendor(s) into the overall vendor ecosystem and ensure these vendors engage and embrace the company's multi⁃vendor model. Engage with vendor to populate and maintain vendor profile database and dashboard. ⁃ Manage cost and risk in support of original business case. Seek and negotiate reductions where possible and participate in budget process. ⁃ Report on service delivery against SLA's; continuous improvement initiatives etc. ⁃ Manage stakeholder escalations, resolve issues and implement stakeholder engagement processes and cadences. ⁃ Lead vendor selections and negotiations with Legal and Indirect Procurement. ⁃ Manage and help reduce tail spend, and an excessive vendor roster. ⁃ Review and optimize daily operational processes and activities identifying ways to improve efficiencies and opportunities for automation. ⁃ Lead a team of procurement professionals, performing strategical and tactical IT sourcing and vendor management. ⁃ Ensures all daily activities are delivered in an effective and timely manner and that all support and resources needed are available for success. ⁃ Coaches and counsels' procurement operations team members on proper engagement strategy techniques. ⁃ Develop and implement effective sourcing and purchasing strategies. Monitor strategy implementation to ensure benefit realization ⁃ Serve as trusted advisor to multi⁃functional stakeholder teams to design and implement specific strategic sourcing initiatives to meet business requirements and priorities. ⁃ Creation of a sourcing calendar in collaboration with key stakeholders. ⁃ Driving demand management and compliance for ITcategories. Requirements: ⁃ 10+ years experience managing vendors in an outsourced environment focusing on Infrastructure support. ⁃ Prior experience Orchestrating a Procurement Operations Process. ⁃ Prior experience managing IT Vendors and IT Category Spend Management. ⁃ Demonstrated ability to manage multiple vendor partners. ⁃ Ability to lead, influence & motivate colleagues/partners. ⁃ Expertise in MS Excel, PowerPoint, Word, Service NOW. ⁃ Leadership and project management skills. ⁃ Specific experience and thought leadership in maximizing productivity through various tools and methods. ⁃ Knowledge of IT Infrastructure and Applications. ⁃ Knowledge of ITIL best practices. ⁃ Proven ability to work in collaboration with external service providers, building and developing effective service provider relationships. ⁃ Deep knowledge of strategic sourcing methodology, category management, procure⁃to⁃pay processes and tools and supplier management. ⁃ Knowledgeable in currentpractices, trends, and information; keeps abreast of industry and market trends for Vendor management and reporting; is aware of how strategies and tactics work in delivering value. Job location: ⁃ Budapest, XI. district ⁃ Budapest One office. ⁃ We are working in a hybrid structure (10 days per month HO provided).