IT Field Support

LTIMindtreeGroningen- Netherlands
ActiveVerified 3d ago

Job description

Role description

Job Title: IT Infrastructure / Site Support

Job Title: IT Infrastructure / Site Support

Location: Groningen, NetherlandsWork Model: Onsite – 5 days per weekStart Date: 1 January 2027Duration: Long-termLanguage: Dutch and English – Proficient

Location:Location:Groningen, NetherlandsWork Model:Work Model:Onsite – 5 days per weekStart Date:Start Date:1 January 2027Duration:Duration:Long-termLanguage:Language:Dutch and English – Proficient

Job Summary

Job Summary

We are looking for an experienced IT Infrastructure professional to provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.

We are looking for an experiencedIT Infrastructure professionalIT Infrastructure professionalto provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.

The role will support IT infrastructure and laboratory/manufacturing systems operating in GxP-regulated environments, ensuring compliance with validation, security, and data-integrity requirements.

The role will support IT infrastructure and laboratory/manufacturing systems operating inGxP-regulated environmentsGxP-regulated environments, ensuring compliance with validation, security, and data-integrity requirements.

Key Responsibilities

Key Responsibilities
  • Provide operational and project support for R&D Laboratory and Manufacturing IT systems.
Provide operational and project support forR&D Laboratory and Manufacturing IT systemsR&D Laboratory and Manufacturing IT systems.
  • Support systems operating within GxP-regulated environments and ensure compliance with validation and data-integrity requirements.
Support systems operating withinGxP-regulated environmentsGxP-regulated environmentsand ensure compliance with validation and data-integrity requirements.
  • Support the Site Technology Service Owner (TSO) with daily activities, including: Data analysis Knowledge article updates New application onboarding Data migration and other site projects
Support the Site Technology Service Owner (TSO) with daily activities, including:
  • Data analysis
Data analysis
  • Knowledge article updates
Knowledge article updates
  • New application onboarding
New application onboarding
  • Data migration and other site projects
Data migration and other site projects
  • Collaborate with key site stakeholders, including: Business Technology Lead (BTL) Technology Service Owner (TSO) Site Delivery Lead (SDL) Information Security Risk Management (ISRM) Operations Technology Lead (OTL)
Collaborate with key site stakeholders, including:
  • Business Technology Lead (BTL)
Business Technology Lead (BTL)
  • Technology Service Owner (TSO)
Technology Service Owner (TSO)
  • Site Delivery Lead (SDL)
Site Delivery Lead (SDL)
  • Information Security Risk Management (ISRM)
Information Security Risk Management (ISRM)
  • Operations Technology Lead (OTL)
Operations Technology Lead (OTL)
  • Act as SPOC / Project Lead for complex service requests and local IT projects.
Act asSPOC / Project LeadSPOC / Project Leadfor complex service requests and local IT projects.
  • Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.
Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.
  • Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.
Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.
  • Create and maintain dashboards and Kanban boards to track tickets, projects, and ongoing activities.
Create and maintaindashboards and Kanban boardsdashboards and Kanban boardsto track tickets, projects, and ongoing activities.
  • Maintain CMDB information related to GTS services.
MaintainCMDB informationCMDB informationrelated to GTS services.
  • Build strong relationships and maintain effective communication with site stakeholders.
Build strong relationships and maintain effective communication with site stakeholders.
  • Identify opportunities for process improvement and automation.
Identify opportunities forprocess improvement and automationprocess improvement and automation.
  • Use ServiceNow to manage and report on incidents, tasks, service requests, and other IT activities.
UseServiceNowServiceNowto manage and report on incidents, tasks, service requests, and other IT activities.
  • Support risk, security, vulnerability, and compliance management for GTS services.
Supportrisk, security, vulnerability, and compliance managementrisk, security, vulnerability, and compliance managementfor GTS services.
  • Support local asset planning, purchasing, deployment, and decommissioning.
Support local asset planning, purchasing, deployment, and decommissioning.
  • Coordinate end-user services and work with Service Desk and L2 teams on: Backup Database Windows Networking Desktop and printer support Hardware User access Collaboration tools Software installation and maintenance
Coordinate end-user services and work with Service Desk and L2 teams on:
  • Backup
Backup
  • Database
Database
  • Windows
Windows
  • Networking
Networking
  • Desktop and printer support
Desktop and printer support
  • Hardware
Hardware
  • User access
User access
  • Collaboration tools
Collaboration tools
  • Software installation and maintenance
Software installation and maintenance
  • Coordinate and track service requests through resolution.
Coordinate and track service requests through resolution.

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