Job description
JOB RESPONSIBILITIES:
Provide first-level support to end users for payment gateway system inquiries via phone calls, chat messages, or remote assistance.
Diagnose, troubleshoot, and resolve software-related technical issues efficiently.
Deliver product training and guidance to end users to ensure effective system usage.
Handle customer issues in a timely, professional, and customer-focused manner.
Gather and analyse information related to technical problems, and collaborate with internal IT teams to resolve issues.
Participate in ad-hoc projects and support pre-implementation discussions and activities.
JOB REQUIREMENTS:
Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Software Engineering, Mathematics or equivalent.
Required language(s): Mandarin, English
At least 1 year of relevant experience in Customer Service or IT Support field.
Strong verbal and written communication skills.
Basic knowledge of IT systems and software troubleshooting (preferred).
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Ability to work independently and as part of a team.