Job description
Process daily insurance operations activities accurately and on time.
Support policy administration tasks, including policy issuance, endorsement, renewal, and cancellation processing.
Verify documents and data to ensure completeness and compliance with company procedures.
Coordinate with internal teams, partners, and customers to resolve operational issues.
Prepare and maintain operational records, reports, and supporting documents.
Monitor workflow status and follow up on pending cases to ensure timely completion.
Support service quality and operational control activities as assigned.
Education & Experience
Bachelor’s degree in business administration, Insurance, Finance, or related field.
At least 5 years of experience in insurance operations, policy administration, or related administrative work.
Technical Competencies
Knowledge of insurance operations and policy administration processes.
Ability to review and verify documents and data accurately.
Proficiency in Microsoft Office, especially Excel and Word.
Ability to prepare reports and maintain operational records.
Understanding of compliance and internal control requirements
Behavioral Competencies
Attention to detail.
Strong responsibility and accountability.
Good communication and coordination skills.
Service-minded and customer-focused.
Able to work under pressure and meet deadlines.
Team player with a proactive attitude.