Intensive Case Manager (Bilingual in Spanish) - Chinatown Community Development Center - Career Page

$35/hrActiveVerified 7h ago

Job description

Job Summary: The Intensive Case Manager provides intensive and comprehensive case management services in Spanish to formerly homeless residents housed in the Broadway Sansome apartments, (families and single adults) and the newly opened senior building, Philip C Chin Commons; both buildings provide supportive housing to these residents with various complex medical, mental health and substance use histories. This position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and formerly homeless population. This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work.Status: Full-time, Nonexempt, RegularLocation: North Beach neighborhood, San FranciscoHours: Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekendsSalary: $33.57 - $35.00 per hour; Comprehensive BenefitsThe Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.What You Will DoComplete regular outreach and provide intake and assessments to new residents inviting them to access services as neededOffer on-going supportive services with residents, including assistance setting up medical and health appointments, employment services, and creating service plansUtilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive services and groups, if applicableDeal with housing stability issues and mediation with property managementHelp organize and attend interdisciplinary and interagency meetings and events with residents and community partnersJob ResponsibilitiesConduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residentsProvide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goalsProvide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resourcesFacilitate individualized counseling on various topics including mental health, substance use, and home maintenance, and groups, if requestedWork in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendums, and house rulesAssist residents in communicating with and responding to Property Management notificationsProvide conflict mediation between residents and between residents and Property ManagementWork with the sites’ ICMs and Resident Services Coordinators to provide/coordinate services, events and activities that strengthen families and seniorsAttend weekly Property Management and monthly resident and staff meetingsPerform health and wellness checks as neededMaintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomesTrack resident services data in multiple databases on a regular basisComplete/maintain service reports, grant reports, activities budgets, program files, and other paperworkProvide information for and/or assist with writing grant applicationsConduct resident surveys to measure program goals and outcomesAssist Resident Services team and other staff organization at eventsAttend various internal and external meetings and trainingsOtherEmbody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow policies, procedures, and safe work practicesOther duties as assignedWhat you bringGeneral understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income populationStrong analytical, problem-solving, and follow-through skillsAbility to collaborate with other social service agenciesAbility to maintain confidentiality of informationCapacity to operate independently, take initiative, and exercise independent judgmentAbility to remain professional in stressful situationsAbility to work effectively with culturally diverse populationsExperience working on an interdisciplinary teamEducation and Experience (Minimum Qualifications) Bachelor’s Degree in Social Work or related fieldThree years of experience providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issuesOne year of experience working with familiesBilingual and biliterate in English/SpanishKnowledge of, and sensitivity to, the needs of low-income populationsExperience with crisis de-escalation and the harm-reduction modelExperience with support or psychoeducational groupsPreferred Qualifications Master of Social Work or related fieldKnowledge of public benefits and how to screen for benefits eligibilityExperience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residentsFamiliarity with the resources available in the neighborhoods and surrounding neighborhoods of the work sitesPrior experience measuring program outcomeEQUAL OPPORTUNITY EMPLOYERChinatown Community Development Center (CCDC) is an equal opportunity employer. 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Job Summary:

Status: Full-time, Nonexempt, Regular

Status:

Location: North Beach neighborhood, San Francisco

Location:

Hours: Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekends

Hours:

Salary: $33.57 - $35.00 per hour; Comprehensive Benefits

Salary:

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

The Organization:

What You Will Do

Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed

Offer on-going supportive services with residents, including assistance setting up medical and health appointments, employment services, and creating service plans

Utilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive services and groups, if applicable

Deal with housing stability issues and mediation with property management

Help organize and attend interdisciplinary and interagency meetings and events with residents and community partners

Job Responsibilities

Conduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents

Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals

Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources

Facilitate individualized counseling on various topics including mental health, substance use, and home maintenance, and groups, if requested

Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendums, and house rules

Assist residents in communicating with and responding to Property Management notifications

Provide conflict mediation between residents and between residents and Property Management

Work with the sites’ ICMs and Resident Services Coordinators to provide/coordinate services, events and activities that strengthen families and seniors

Attend weekly Property Management and monthly resident and staff meetings

Perform health and wellness checks as needed

Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes

Track resident services data in multiple databases on a regular basis

Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork

Provide information for and/or assist with writing grant applications

Conduct resident surveys to measure program goals and outcomes

Assist Resident Services team and other staff organization at events

Attend various internal and external meetings and trainings

Other

Embody organization values (respect & compassion, empowerment, teamwork)

Contribute to a safe and pleasant work environment

Follow policies, procedures, and safe work practices

Other duties as assigned

What you bring

General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income population

Strong analytical, problem-solving, and follow-through skills

Ability to collaborate with other social service agencies