Information Technology (IT) Assistant

Careers at ...Highland, IN, USfull time
ActiveVerified 3h ago

Job description

About Us

We are a full-service electrical contractor providing comprehensive solutions, including design-build, design-assist, value engineering construction, project management, commissioning/startup, and more.

Job Summary

EMCOR Hyre Electric Co. of Indiana, Inc. seeks motivated Information Technology (IT) Assistant to perform entry level technical responsibilities. Provide technical assistance to computer users. Answer questions or resolve computer problems for employees. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

Essential Duties & Responsibilities

  • Assists IT Manager with hardware and software configuration as well as device and printer set up remotely and on-site. Eventually, the IT Assistant will be required to take the lead on these tasks.
  • Network printer setup
  • Learn quickly and can work independently while apprising IT Manager of concerns or issues where assistance needed.
  • Answer user inquiries regarding computer software or hardware operations to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures or train users in the proper use of hardware or software.
  • Communicates respectfully and effectively with management and co-workers.
  • Occasionally required to perform accurate data entry.
  • Application & Windows troubleshooting (remote/on-site)
  • Workstation imaging
  • Active Directory account unlocks/password resets
  • Updating Active Directory/Entra information
  • Endpoint Software installation/patching

Desktop computer support

  • Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)
  • Guide users with step-by-step instructions (help create technical documentation and manuals)
  • Follow up with internal customers to ensure workstations are functional (validate the mounted drives are available, printer services are working, email is available)
  • Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

Mobile device support

  • Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security)
  • Tablet configuration (assign tablet to specific user, configure required applications, device security)
  • Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security)

Asset inventory management

  • Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)
  • Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)
  • Ensures asset recovery upon employee departure (collaborate with managers/HR to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use)

Computer setup

Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)

  • Software installation (install user specific software per user manager instructions)
  • Email setup (coordinate with EMCOR to create user email database)
  • Application & Windows troubleshooting (remote/on-site)
  • Workstation imaging

Qualifications

PREFERRED EDUCATION and/or EXPERIENCE

  • Associate’s degree or Technical Training in Information Technology preferred. (High School diploma or GED required)
  • Experience as a Desktop Support Technician or similar role is a plus
  • BSc in Computer Science or relevant field or equivalent work experience a plus.
  • Demonstrated Windows computer skills/experience.
  • Able to work scheduled work hours.
  • Valid driver’s license

REQUIRED ATTRIBUTES

  • Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values.
  • Must have patience in resolving colleagues’ technical issues.
  • Must be self-motivated and able to work efficiently and be dependable.
  • Must have excellent organizational, communication, and multi-tasking skills.
  • Must have high standards of quality with attention to detail.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

#hyre

Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and travel to field locations as needed. Occasional lifting of up to 25 pounds may be required to deliver and install equipment.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

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