Incident Cordinator

InfosysSydneyMid Level

ActiveVerified 7h ago

Job description

About Us:Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.About Us:Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.About Us:Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.About Us:About Us:About Us:About Us:Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.www.infosys.comRecognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Recognized as the #1 Top EmployerRecognized as the #1 Top EmployerRecognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys▶️▶️▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysJoin Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysJoin Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysRole Description: Looking for Incident and problem coordinator.Role Description: Looking for Incident and problem coordinator.Role Description: Looking for Incident and problem coordinator.Role Description:Role Description:Role Description:Role Description:Looking for Incident and problem coordinator.Looking for Incident and problem coordinator.Looking for Incident and problem coordinator.Location: Sydney, AustraliaSalary: AUD 90,243– 98,861 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesLocation: Sydney, AustraliaSalary: AUD 90,243– 98,861 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesLocation: Sydney, AustraliaSalary: AUD 90,243– 98,861 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesLocation: Sydney, AustraliaLocation: Sydney, AustraliaLocation: Sydney, AustraliaLocation: Sydney, AustraliaSalary: AUDSalary: AUDSalary: AUDSalary: AUD90,24390,24390,24390,243– 98,861 Annual Gross– 98,861 Annual Gross– 98,861 Annual Gross– 98,861 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesFlexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:

Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.

Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.

Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.

Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.

Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.

Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.

Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.

Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.Be the SPOC (Single Point of Contact) for Problem ManagementAssist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.

Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.

Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.

Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.

Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.

Identify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for review

Identify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for reviewIdentify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for reviewIdentify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for reviewIdentify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for reviewIdentify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for reviewIdentify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for review

Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.

Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.

Document post incident recovery steps produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.

Document post incident recovery steps produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.Document post incident recovery steps produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.Document post incident recovery steps produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.Document post incident recovery stepsDocument post incident recovery stepsDocument post incident recovery stepsproduce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possibleproduce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possibleproduce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible...

Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents. Manage Knowledge articles related to workarounds & known errors

Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents. Manage Knowledge articles related to workarounds & known errorsCreate Knowledge with repeatable procedures with a goal of reducing the number of Incidents. Manage Knowledge articles related to workarounds & known errorsCreate Knowledge with repeatable procedures with a goal of reducing the number of Incidents. Manage Knowledge articles related to workarounds & known errorsCreate Knowledge with repeatable procedures with a goal of reducing the number of Incidents.Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents.Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents.Manage Knowledge articles related to workarounds & known errorsManage Knowledge articles related to workarounds & known errorsManage Knowledge articles related to workarounds & known errors

Coordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidents

Coordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidentsCoordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidentsCoordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidentsCoordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidentsCoordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidentsCoordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidents

Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teams

Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teamsProactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teamsProactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teamsProactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teamsProactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teamsProactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teams

Confident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processing

Confident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processingConfident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processingConfident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processingConfident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processingConfident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processingConfident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processing

Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.

Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.

A keen interest in helping promote lessons learned from incidents across the broader Engineering community.

A keen interest in helping promote lessons learned from incidents across the broader Engineering community.A keen interest in helping promote lessons learned from incidents across the broader Engineering community.A keen interest in helping promote lessons learned from incidents across the broader Engineering community.A keen interest in helping promote lessons learned from incidents across the broader Engineering community.A keen interest in helping promote lessons learned from incidents across the broader Engineering community.A keen interest in helping promote lessons learned from incidents across the broader Engineering community.

Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.

Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.Essential:Essential:Essential:Essential:Essential:Essential:Essential:

4 years or more experience of incident and problem management.

4 years or more experience of incident and problem management.4 years or more experience of incident and problem management.4 years or more experience of incident and problem management.4 years or more experience of incident and problem management.4 years or more experience of incident and problem management.4 years or more experience of incident and problem management.4 years or more experience of incident and problem management.

Understanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructure

Understanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructureUnderstanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructureUnderstanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructureUnderstanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructureUnderstanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructureUnderstanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructureUnderstanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructure

Experience or Certification in ITIL v3 or V4 frameworks

Experience or Certification in ITIL v3 or V4 frameworksExperience or Certification in ITIL v3 or V4 frameworksExperience or Certification in ITIL v3 or V4 frameworksExperience or Certification in ITIL v3 or V4 frameworksExperience or Certification in ITIL v3 or V4 frameworksExperience or Certification in ITIL v3 or V4 frameworksExperience or Certification in ITIL v3 or V4 frameworks

Understanding of OLAs, SLAs, KPIs

Understanding of OLAs, SLAs, KPIsUnderstanding of OLAs, SLAs, KPIsUnderstanding of OLAs, SLAs, KPIsUnderstanding of OLAs, SLAs, KPIsUnderstanding of OLAs, SLAs, KPIsUnderstanding of OLAs, SLAs, KPIsUnderstanding of OLAs, SLAs, KPIs

Knowledge of CMDB and CI principles

Knowledge of CMDB and CI principlesKnowledge of CMDB and CI principlesKnowledge of CMDB and CI principlesKnowledge of CMDB and CI principlesKnowledge of CMDB and CI principlesKnowledge of CMDB and CI principlesKnowledge of CMDB and CI principles

Strong experience in using ServiceNow including performance analytics.

Strong experience in using ServiceNow including performance analytics.Strong experience in using ServiceNow including performance analytics.Strong experience in using ServiceNow including performance analytics.Strong experience in using ServiceNow including performance analytics.ADDITIONALADDITIONALADDITIONALADDITIONALADDITIONALADDITIONALADDITIONAL

Excellent customer-facing skills

Excellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skills

Excellent written and verbal communication skills

Excellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance

Income Protection InsuranceIncome Protection InsuranceIncome Protection InsuranceIncome Protection InsuranceIncome Protection InsuranceIncome Protection InsuranceIncome Protection Insurance

Paid Parental and Volunteer leaves

Paid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)

Flexible working arrangements (hybrid, reviewed case-by-case basis)

Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)

Health Insurance Discount and Well-being Program

Health Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being Program

Access to Fitness and Gym Memberships

Access to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym Memberships

Salary packaging and novated leasing

Salary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasingOur recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.recruitment and selection processHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in [email protected][email protected] note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”