Impact Networking Careers - IT Service Desk Engineer- 3rd Shift

Impact Networking Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-10-07", "description": "

Built on service. Powered by people.\u00A0\u00A0\u00A0Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.\u00A0\u00A0\u00A0What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We\u2019ve built something special, but we\u2019re far from finished. The people who join Impact now will help define what comes next.\u00A0

Job Overview

Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.\u00A0

Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0

Our North Star: Client Centricity

Responsibilities

Technical

• Provide Tier 1-3 end-user IT support escalated by Tier 1 Analysts
• Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction\u00A0\u00A0
• Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction\u00A0
• Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting

• On-time documentation of issues within Impact's ticketing system
• Run historical reports to identify reoccurring service disruptions
• Document problem resolution and processes
• Assist with on-boarding of new clients and users
• Run diagnostic applications to resolve problems

General

• Participate in ongoing training and attainment of manufacturer certifications
• Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service

Qualifications & Experience

\u00A0
Required Skills and Experience\u00A0

• 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.\u00A0
• Windows Server 2019-2025 Administration
• Active Directory management and maintenance\u00A0
• DNS, DHCP, VPN and foundational networking and connectivity concepts
• Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
• Fundamental troubleshooting of Office 365 applications and services
• Strong IT diagnostic abilities\u00A0
• Strong written and verbal communication skills\u00A0
  
  

Valued Skills and Experience

• Remote Desktop Services and RMM familiarity
• VMWare, Hyper-V and other virtualization technologies\u00A0
• Azure and other cloud solutions\u00A0
• Microsoft Exchange, SQL, and SharePoint management\u00A0
• Storage solutions: SAN, NAS, and Shared Storage\u00A0
• Experience as part of a Microsoft Partner organization\u00A0
• Experience working for a managed services organization\u00A0
  
  

Valued Certifications, Licenses, Registrations

• Microsoft Fundamental and Associate certifications\u00A0
• CompTIA A+, Network+, Server+, Security+, etc. certifications
• Cisco certifications

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world \u2013 one person, one company, one community at a time.\u00A0Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:\u00A0

• Innovation: We embrace change because innovation lives outside the comfort zone. \u202F\u00A0
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.\u202F\u00A0
• Honesty: We are fiercely transparent and consistently honest.\u202F\u00A0
• Fun: We fuel work with fun, knowing life's too short for boring. \u202F\u202F\u00A0
• Low Ego: We champion ideas over titles, because brilliance knows no rank. \u202F\u00A0
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

The typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. \u00A0\u00A0Impact may offer applicable incentive compensation plans depending on role and/or department. \u00A0\u00A0Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0
Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards \u00A0
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave \u00A0\u00A0
• Development and growth opportunities with on-going training & continued education reimbursement \u00A0 \u00A0
• 401(K) & retirement plans with complimentary financial advisory services\u00A0
• Comprehensive health, disability, life, dental, and vision plans\u00A0

For more information, visit\u00A0https://www.impactmybiz.com/careers/#benefits\u00A0

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.\u00A0\u00A0Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a \u201CU.S. Person,\u201D as defined by law, or otherwise be eligible to obtain any required government authorizations.
#LI-Onsite\u00A0", "hiringOrganization": "Impact Networking", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "olGsyfwL", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lake Forest", "addressRegion": "Illinois", "addressCountry": "United States" } } ], "title": "IT Service Desk Engineer", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } IT Service Desk Engineer Technical Support Lake Forest, Illinois Apply Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. Job OverviewService Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Our North Star: Client CentricityResponsibilitiesTechnicalProvide Tier 1-3 end-user IT support escalated by Tier 1 AnalystsIdentify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction Work with Impact advanced engineering resources and vendors to deliver effective escalated support and servicesDocumentation and reportingOn-time documentation of issues within Impact's ticketing systemRun historical reports to identify reoccurring service disruptionsDocument problem resolution and processesAssist with on-boarding of new clients and usersRun diagnostic applications to resolve problemsGeneralParticipate in ongoing training and attainment of manufacturer certificationsDevelop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer serviceQualifications & Experience Required Skills and Experience 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Windows Server 2019-2025 AdministrationActive Directory management and maintenance DNS, DHCP, VPN and foundational networking and connectivity conceptsAbility to manage user accounts, licenses, and permissions through Office 365 admin portalFundamental troubleshooting of Office 365 applications and servicesStrong IT diagnostic abilities Strong written and verbal communication skills Valued Skills and ExperienceRemote Desktop Services and RMM familiarityVMWare, Hyper-V and other virtualization technologies Azure and other cloud solutions Microsoft Exchange, SQL, and SharePoint management Storage solutions: SAN, NAS, and Shared Storage Experience as part of a Microsoft Partner organization Experience working for a managed services organization Valued Certifications, Licenses, RegistrationsMicrosoft Fundamental and Associate certifications CompTIA A+, Network+, Server+, Security+, etc. certificationsCisco certificationsWhat Drives ImpactOur purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team.CompensationThe typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For more information, visit https://www.impactmybiz.com/careers/#benefits Work Authorization & Immigration SponsorshipCandidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.#LI-Onsite Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Powered by Jobvite

Impact Networking Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-10-07", "description": "

Built on service. Powered by people.\u00A0\u00A0\u00A0Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.\u00A0\u00A0\u00A0What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We\u2019ve built something special, but we\u2019re far from finished. The people who join Impact now will help define what comes next.\u00A0

Job Overview

Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.\u00A0

Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0

Our North Star: Client Centricity

Responsibilities

Technical

• Provide Tier 1-3 end-user IT support escalated by Tier 1 Analysts
• Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction\u00A0\u00A0
• Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction\u00A0
• Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting

• On-time documentation of issues within Impact's ticketing system
• Run historical reports to identify reoccurring service disruptions
• Document problem resolution and processes
• Assist with on-boarding of new clients and users
• Run diagnostic applications to resolve problems

General

• Participate in ongoing training and attainment of manufacturer certifications
• Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service

Qualifications & Experience

\u00A0
Required Skills and Experience\u00A0

• 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.\u00A0
• Windows Server 2019-2025 Administration
• Active Directory management and maintenance\u00A0
• DNS, DHCP, VPN and foundational networking and connectivity concepts
• Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
• Fundamental troubleshooting of Office 365 applications and services
• Strong IT diagnostic abilities\u00A0
• Strong written and verbal communication skills\u00A0
  
  

Valued Skills and Experience

• Remote Desktop Services and RMM familiarity
• VMWare, Hyper-V and other virtualization technologies\u00A0
• Azure and other cloud solutions\u00A0
• Microsoft Exchange, SQL, and SharePoint management\u00A0
• Storage solutions: SAN, NAS, and Shared Storage\u00A0
• Experience as part of a Microsoft Partner organization\u00A0
• Experience working for a managed services organization\u00A0
  
  

Valued Certifications, Licenses, Registrations

• Microsoft Fundamental and Associate certifications\u00A0
• CompTIA A+, Network+, Server+, Security+, etc. certifications
• Cisco certifications

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world \u2013 one person, one company, one community at a time.\u00A0Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:\u00A0

• Innovation: We embrace change because innovation lives outside the comfort zone. \u202F\u00A0
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.\u202F\u00A0
• Honesty: We are fiercely transparent and consistently honest.\u202F\u00A0
• Fun: We fuel work with fun, knowing life's too short for boring. \u202F\u202F\u00A0
• Low Ego: We champion ideas over titles, because brilliance knows no rank. \u202F\u00A0
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

The typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. \u00A0\u00A0Impact may offer applicable incentive compensation plans depending on role and/or department. \u00A0\u00A0Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0
Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards \u00A0
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave \u00A0\u00A0
• Development and growth opportunities with on-going training & continued education reimbursement \u00A0 \u00A0
• 401(K) & retirement plans with complimentary financial advisory services\u00A0
• Comprehensive health, disability, life, dental, and vision plans\u00A0

For more information, visit\u00A0https://www.impactmybiz.com/careers/#benefits\u00A0

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.\u00A0\u00A0Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a \u201CU.S. Person,\u201D as defined by law, or otherwise be eligible to obtain any required government authorizations.
#LI-Onsite\u00A0", "hiringOrganization": "Impact Networking", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "olGsyfwL", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lake Forest", "addressRegion": "Illinois", "addressCountry": "United States" } } ], "title": "IT Service Desk Engineer", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } IT Service Desk Engineer Technical Support Lake Forest, Illinois Apply Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. Job OverviewService Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Our North Star: Client CentricityResponsibilitiesTechnicalProvide Tier 1-3 end-user IT support escalated by Tier 1 AnalystsIdentify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction Work with Impact advanced engineering resources and vendors to deliver effective escalated support and servicesDocumentation and reportingOn-time documentation of issues within Impact's ticketing systemRun historical reports to identify reoccurring service disruptionsDocument problem resolution and processesAssist with on-boarding of new clients and usersRun diagnostic applications to resolve problemsGeneralParticipate in ongoing training and attainment of manufacturer certificationsDevelop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer serviceQualifications & Experience Required Skills and Experience 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Windows Server 2019-2025 AdministrationActive Directory management and maintenance DNS, DHCP, VPN and foundational networking and connectivity conceptsAbility to manage user accounts, licenses, and permissions through Office 365 admin portalFundamental troubleshooting of Office 365 applications and servicesStrong IT diagnostic abilities Strong written and verbal communication skills Valued Skills and ExperienceRemote Desktop Services and RMM familiarityVMWare, Hyper-V and other virtualization technologies Azure and other cloud solutions Microsoft Exchange, SQL, and SharePoint management Storage solutions: SAN, NAS, and Shared Storage Experience as part of a Microsoft Partner organization Experience working for a managed services organization Valued Certifications, Licenses, RegistrationsMicrosoft Fundamental and Associate certifications CompTIA A+, Network+, Server+, Security+, etc. certificationsCisco certificationsWhat Drives ImpactOur purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team.CompensationThe typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For more information, visit https://www.impactmybiz.com/careers/#benefits Work Authorization & Immigration SponsorshipCandidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.#LI-Onsite Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Powered by Jobvite

Impact Networking Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-10-07", "description": "

Built on service. Powered by people.\u00A0\u00A0\u00A0Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.\u00A0\u00A0\u00A0What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We\u2019ve built something special, but we\u2019re far from finished. The people who join Impact now will help define what comes next.\u00A0

Job Overview

Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.\u00A0

Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0

Our North Star: Client Centricity

Responsibilities

Technical

• Provide Tier 1-3 end-user IT support escalated by Tier 1 Analysts
• Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction\u00A0\u00A0
• Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction\u00A0
• Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting

• On-time documentation of issues within Impact's ticketing system
• Run historical reports to identify reoccurring service disruptions
• Document problem resolution and processes
• Assist with on-boarding of new clients and users
• Run diagnostic applications to resolve problems

General

• Participate in ongoing training and attainment of manufacturer certifications
• Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service

Qualifications & Experience

\u00A0
Required Skills and Experience\u00A0

• 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.\u00A0
• Windows Server 2019-2025 Administration
• Active Directory management and maintenance\u00A0
• DNS, DHCP, VPN and foundational networking and connectivity concepts
• Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
• Fundamental troubleshooting of Office 365 applications and services
• Strong IT diagnostic abilities\u00A0
• Strong written and verbal communication skills\u00A0
  
  

Valued Skills and Experience

• Remote Desktop Services and RMM familiarity
• VMWare, Hyper-V and other virtualization technologies\u00A0
• Azure and other cloud solutions\u00A0
• Microsoft Exchange, SQL, and SharePoint management\u00A0
• Storage solutions: SAN, NAS, and Shared Storage\u00A0
• Experience as part of a Microsoft Partner organization\u00A0
• Experience working for a managed services organization\u00A0
  
  

Valued Certifications, Licenses, Registrations

• Microsoft Fundamental and Associate certifications\u00A0
• CompTIA A+, Network+, Server+, Security+, etc. certifications
• Cisco certifications

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world \u2013 one person, one company, one community at a time.\u00A0Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:\u00A0

• Innovation: We embrace change because innovation lives outside the comfort zone. \u202F\u00A0
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.\u202F\u00A0
• Honesty: We are fiercely transparent and consistently honest.\u202F\u00A0
• Fun: We fuel work with fun, knowing life's too short for boring. \u202F\u202F\u00A0
• Low Ego: We champion ideas over titles, because brilliance knows no rank. \u202F\u00A0
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

The typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. \u00A0\u00A0Impact may offer applicable incentive compensation plans depending on role and/or department. \u00A0\u00A0Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0
Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards \u00A0
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave \u00A0\u00A0
• Development and growth opportunities with on-going training & continued education reimbursement \u00A0 \u00A0
• 401(K) & retirement plans with complimentary financial advisory services\u00A0
• Comprehensive health, disability, life, dental, and vision plans\u00A0

For more information, visit\u00A0https://www.impactmybiz.com/careers/#benefits\u00A0

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.\u00A0\u00A0Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a \u201CU.S. Person,\u201D as defined by law, or otherwise be eligible to obtain any required government authorizations.
#LI-Onsite\u00A0", "hiringOrganization": "Impact Networking", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "olGsyfwL", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lake Forest", "addressRegion": "Illinois", "addressCountry": "United States" } } ], "title": "IT Service Desk Engineer", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } IT Service Desk Engineer Technical Support Lake Forest, Illinois Apply Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. Job OverviewService Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Our North Star: Client CentricityResponsibilitiesTechnicalProvide Tier 1-3 end-user IT support escalated by Tier 1 AnalystsIdentify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction Work with Impact advanced engineering resources and vendors to deliver effective escalated support and servicesDocumentation and reportingOn-time documentation of issues within Impact's ticketing systemRun historical reports to identify reoccurring service disruptionsDocument problem resolution and processesAssist with on-boarding of new clients and usersRun diagnostic applications to resolve problemsGeneralParticipate in ongoing training and attainment of manufacturer certificationsDevelop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer serviceQualifications & Experience Required Skills and Experience 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Windows Server 2019-2025 AdministrationActive Directory management and maintenance DNS, DHCP, VPN and foundational networking and connectivity conceptsAbility to manage user accounts, licenses, and permissions through Office 365 admin portalFundamental troubleshooting of Office 365 applications and servicesStrong IT diagnostic abilities Strong written and verbal communication skills Valued Skills and ExperienceRemote Desktop Services and RMM familiarityVMWare, Hyper-V and other virtualization technologies Azure and other cloud solutions Microsoft Exchange, SQL, and SharePoint management Storage solutions: SAN, NAS, and Shared Storage Experience as part of a Microsoft Partner organization Experience working for a managed services organization Valued Certifications, Licenses, RegistrationsMicrosoft Fundamental and Associate certifications CompTIA A+, Network+, Server+, Security+, etc. certificationsCisco certificationsWhat Drives ImpactOur purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team.CompensationThe typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For more information, visit https://www.impactmybiz.com/careers/#benefits Work Authorization & Immigration SponsorshipCandidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.#LI-Onsite Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-10-07", "description": "

Built on service. Powered by people.\u00A0\u00A0\u00A0Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.\u00A0\u00A0\u00A0What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We\u2019ve built something special, but we\u2019re far from finished. The people who join Impact now will help define what comes next.\u00A0

Job Overview

Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.\u00A0

Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0

Our North Star: Client Centricity

Responsibilities

Technical

• Provide Tier 1-3 end-user IT support escalated by Tier 1 Analysts
• Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction\u00A0\u00A0
• Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction\u00A0
• Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting

• On-time documentation of issues within Impact's ticketing system
• Run historical reports to identify reoccurring service disruptions
• Document problem resolution and processes
• Assist with on-boarding of new clients and users
• Run diagnostic applications to resolve problems

General

• Participate in ongoing training and attainment of manufacturer certifications
• Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service

Qualifications & Experience

\u00A0
Required Skills and Experience\u00A0

• 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.\u00A0
• Windows Server 2019-2025 Administration
• Active Directory management and maintenance\u00A0
• DNS, DHCP, VPN and foundational networking and connectivity concepts
• Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
• Fundamental troubleshooting of Office 365 applications and services
• Strong IT diagnostic abilities\u00A0
• Strong written and verbal communication skills\u00A0
  
  

Valued Skills and Experience

• Remote Desktop Services and RMM familiarity
• VMWare, Hyper-V and other virtualization technologies\u00A0
• Azure and other cloud solutions\u00A0
• Microsoft Exchange, SQL, and SharePoint management\u00A0
• Storage solutions: SAN, NAS, and Shared Storage\u00A0
• Experience as part of a Microsoft Partner organization\u00A0
• Experience working for a managed services organization\u00A0
  
  

Valued Certifications, Licenses, Registrations

• Microsoft Fundamental and Associate certifications\u00A0
• CompTIA A+, Network+, Server+, Security+, etc. certifications
• Cisco certifications

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world \u2013 one person, one company, one community at a time.\u00A0Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:\u00A0

• Innovation: We embrace change because innovation lives outside the comfort zone. \u202F\u00A0
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.\u202F\u00A0
• Honesty: We are fiercely transparent and consistently honest.\u202F\u00A0
• Fun: We fuel work with fun, knowing life's too short for boring. \u202F\u202F\u00A0
• Low Ego: We champion ideas over titles, because brilliance knows no rank. \u202F\u00A0
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

The typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. \u00A0\u00A0Impact may offer applicable incentive compensation plans depending on role and/or department. \u00A0\u00A0Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. \u00A0
Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards \u00A0
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave \u00A0\u00A0
• Development and growth opportunities with on-going training & continued education reimbursement \u00A0 \u00A0
• 401(K) & retirement plans with complimentary financial advisory services\u00A0
• Comprehensive health, disability, life, dental, and vision plans\u00A0

For more information, visit\u00A0https://www.impactmybiz.com/careers/#benefits\u00A0

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.\u00A0\u00A0Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a \u201CU.S. Person,\u201D as defined by law, or otherwise be eligible to obtain any required government authorizations.
#LI-Onsite\u00A0", "hiringOrganization": "Impact Networking", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "olGsyfwL", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Lake Forest", "addressRegion": "Illinois", "addressCountry": "United States" } } ], "title": "IT Service Desk Engineer", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } IT Service Desk Engineer Technical Support Lake Forest, Illinois Apply Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. Job OverviewService Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Our North Star: Client CentricityResponsibilitiesTechnicalProvide Tier 1-3 end-user IT support escalated by Tier 1 AnalystsIdentify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction Work with Impact advanced engineering resources and vendors to deliver effective escalated support and servicesDocumentation and reportingOn-time documentation of issues within Impact's ticketing systemRun historical reports to identify reoccurring service disruptionsDocument problem resolution and processesAssist with on-boarding of new clients and usersRun diagnostic applications to resolve problemsGeneralParticipate in ongoing training and attainment of manufacturer certificationsDevelop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer serviceQualifications & Experience Required Skills and Experience 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Windows Server 2019-2025 AdministrationActive Directory management and maintenance DNS, DHCP, VPN and foundational networking and connectivity conceptsAbility to manage user accounts, licenses, and permissions through Office 365 admin portalFundamental troubleshooting of Office 365 applications and servicesStrong IT diagnostic abilities Strong written and verbal communication skills Valued Skills and ExperienceRemote Desktop Services and RMM familiarityVMWare, Hyper-V and other virtualization technologies Azure and other cloud solutions Microsoft Exchange, SQL, and SharePoint management Storage solutions: SAN, NAS, and Shared Storage Experience as part of a Microsoft Partner organization Experience working for a managed services organization Valued Certifications, Licenses, RegistrationsMicrosoft Fundamental and Associate certifications CompTIA A+, Network+, Server+, Security+, etc. certificationsCisco certificationsWhat Drives ImpactOur purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team.CompensationThe typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For more information, visit https://www.impactmybiz.com/careers/#benefits Work Authorization & Immigration SponsorshipCandidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.#LI-Onsite Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs

IT Service Desk Engineer

Technical Support Lake Forest, Illinois