礼宾员

Guest experience Make sure our guests always get a warm welcome and a sincere farewell from you and your team Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences Resolve guest issues and use their feedback to improve guest satisfaction Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants Make great guest relationships in a very short space of time Effortlessly meet the diverse cultural needs of guests from around the world Responsible business Make sure you and your team are aware of credit policies and accounting practices Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality