ICAT LOGISTICS INC - Sr. Operations Agent

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The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.Essential Duties and ResponsibilitiesPrioritize, schedule, and route shipments for transportation throughout the U.S.cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making.Schedule and arrange pickups and deliveries Book space with carriers Negotiate rates with trucking companies, carriers, and cartage agentsComplete required documentation Prepare quotations for ICAT clientsTrack and trace freight, as well as provide estimated times of arrival and verify piece countsGather proof of deliveries and enter them into the operating systemRequest and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policyKeep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues Ensure that all industry and ICAT compliance requirements are metExercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.Collaborate with management and the team to establish plans for meeting short- & long-term goals Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendorsJoin sales calls with key accounts to cultivate relationships Work with vendors to negotiate rates and/or handle discrepancies, and service issues Work with station management to actively participate in team meetings and provide ideas for continued team growth and developmentBe a leader through actions, communication, and mentoringMay be required to work after hours on call as determined by managementPerform other duties as assigned Requirements Qualifications & Skill RequirementsBachelor’s degree or equivalent experience4+ Years of transportation and/or freight forwarding experienceWorking knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground servicesExpertise in the NMFC and density rating Hands-on ability with rating and routing freightIndustry experience with rating and routing freight., spot quotes, partial TL and volume LTLUnderstanding of major carriers, including those who serve Canada and MexicoProven track record of building relationships and gaining credibility with customers and vendorsAdvanced knowledge of operating government freightExperience working in the USTRANSCOM program a plusKnowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)Functional knowledge of international regulations and compliance procedures in air/ocean freightExperience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level. Knowledge of international and domestic geography, including countries & major citiesIntermediate skills with Microsoft Office productsKey CompetenciesExcels in meeting deadlines and demonstrates superior time management skillsNatural ability to multi-task in a fast-paced work setting, strong attention to detail Proven analytical, problem-solving skills in a logistics environmentAbility to work in a time-sensitive environmentDesire and drive to learn and growHighly motivated team player with an outgoing and positive work attitudeWell organized, able to plan and effectively set priorities for implementationAbility to be flexible as priorities shift Demonstrated ability to work in a client centric environmentAbility to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organizationOutstanding communication skills - Excellent verbal and written with an emphasis on listeningUnderstanding and responsive to situations that require a sense of urgencyConsistent in follow-up and follow-throughCredible with a high level of personal integrityAdaptive to ICAT’s core valuesPhysical Demands and Work Environment:Most work is performed indoors in an office setting Flexible approach to work, due to clients’ needs and project support requirementsRegularly use hands to type, handle, or feelRequired to use close, distance, color, and peripheral vision, depth perception and can focusMust have clear, easy to understand oral communication abilityAbility to push, pull, lift, carry, or maneuver weights up to 20 pounds Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squatSupervisory Responsibilities: No, but may provide mentoringTravel Requirement: NoSalary Range: $72,080 - $84,800Location: Can be remote, preference is onsite in Elkridge, MDJoin Our TeamIf you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply.Learn more about our available opportunities by visiting https://icatlogistics.comWe are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered. 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All Jobs > Sr. Operations Agent ICAT LOGISTICS INC Apply Sr. Operations Agent Fully Remote • Remote in the U.S. Apply Job Type Full-time Description The role of Sr. Operations Agent is client facing to provide the highest-level customer experience through the processing of import shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.Essential Duties and ResponsibilitiesPrioritize, schedule, and route shipments for transportation throughout the U.S.cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making.Schedule and arrange pickups and deliveries Book space with carriers Negotiate rates with trucking companies, carriers, and cartage agentsComplete required documentation Prepare quotations for ICAT clientsTrack and trace freight, as well as provide estimated times of arrival and verify piece countsGather proof of deliveries and enter them into the operating systemRequest and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policyKeep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues Ensure that all industry and ICAT compliance requirements are metExercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.Collaborate with management and the team to establish plans for meeting short- & long-term goals Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendorsJoin sales calls with key accounts to cultivate relationships Work with vendors to negotiate rates and/or handle discrepancies, and service issues Work with station management to actively participate in team meetings and provide ideas for continued team growth and developmentBe a leader through actions, communication, and mentoringMay be required to work after hours on call as determined by managementPerform other duties as assigned Requirements Qualifications & Skill RequirementsBachelor’s degree or equivalent experience4+ Years of transportation and/or freight forwarding experienceWorking knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground servicesExpertise in the NMFC and density rating Hands-on ability with rating and routing freightIndustry experience with rating and routing freight., spot quotes, partial TL and volume LTLUnderstanding of major carriers, including those who serve Canada and MexicoProven track record of building relationships and gaining credibility with customers and vendorsAdvanced knowledge of operating government freightExperience working in the USTRANSCOM program a plusKnowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)Functional knowledge of international regulations and compliance procedures in air/ocean freightExperience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level. Knowledge of international and domestic geography, including countries & major citiesIntermediate skills with Microsoft Office productsKey CompetenciesExcels in meeting deadlines and demonstrates superior time management skillsNatural ability to multi-task in a fast-paced work setting, strong attention to detail Proven analytical, problem-solving skills in a logistics environmentAbility to work in a time-sensitive environmentDesire and drive to learn and growHighly motivated team player with an outgoing and positive work attitudeWell organized, able to plan and effectively set priorities for implementationAbility to be flexible as priorities shift Demonstrated ability to work in a client centric environmentAbility to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organizationOutstanding communication skills - Excellent verbal and written with an emphasis on listeningUnderstanding and responsive to situations that require a sense of urgencyConsistent in follow-up and follow-throughCredible with a high level of personal integrityAdaptive to ICAT’s core valuesPhysical Demands and Work Environment:Most work is performed indoors in an office setting Flexible approach to work, due to clients’ needs and project support requirementsRegularly use hands to type, handle, or feelRequired to use close, distance, color, and peripheral vision, depth perception and can focusMust have clear, easy to understand oral communication abilityAbility to push, pull, lift, carry, or maneuver weights up to 20 pounds Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squatSupervisory Responsibilities: No, but may provide mentoringTravel Requirement: NoSalary Range: $72,080 - $84,800Location: Can be remote, preference is onsite in Elkridge, MDJoin Our TeamIf you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply.Learn more about our available opportunities by visiting https://icatlogistics.comWe are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered. Salary Description $72,080 - $84,800 Apply View All Jobs Powered by Privacy Policy | Payroll & HR Software ICAT LOGISTICS INC: Privacy Policy

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Sr. Operations Agent

ICAT LOGISTICS INC

Apply Sr. Operations Agent Fully Remote • Remote in the U.S. Apply Job Type Full-time Description The role of Sr. Operations Agent is client facing to provide the highest-level customer experience through the processing of import shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.Essential Duties and ResponsibilitiesPrioritize, schedule, and route shipments for transportation throughout the U.S.cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making.Schedule and arrange pickups and deliveries Book space with carriers Negotiate rates with trucking companies, carriers, and cartage agentsComplete required documentation Prepare quotations for ICAT clientsTrack and trace freight, as well as provide estimated times of arrival and verify piece countsGather proof of deliveries and enter them into the operating systemRequest and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policyKeep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues Ensure that all industry and ICAT compliance requirements are metExercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.Collaborate with management and the team to establish plans for meeting short- & long-term goals Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendorsJoin sales calls with key accounts to cultivate relationships Work with vendors to negotiate rates and/or handle discrepancies, and service issues Work with station management to actively participate in team meetings and provide ideas for continued team growth and developmentBe a leader through actions, communication, and mentoringMay be required to work after hours on call as determined by managementPerform other duties as assigned Requirements Qualifications & Skill RequirementsBachelor’s degree or equivalent experience4+ Years of transportation and/or freight forwarding experienceWorking knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground servicesExpertise in the NMFC and density rating Hands-on ability with rating and routing freightIndustry experience with rating and routing freight., spot quotes, partial TL and volume LTLUnderstanding of major carriers, including those who serve Canada and MexicoProven track record of building relationships and gaining credibility with customers and vendorsAdvanced knowledge of operating government freightExperience working in the USTRANSCOM program a plusKnowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)Functional knowledge of international regulations and compliance procedures in air/ocean freightExperience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level. Knowledge of international and domestic geography, including countries & major citiesIntermediate skills with Microsoft Office productsKey CompetenciesExcels in meeting deadlines and demonstrates superior time management skillsNatural ability to multi-task in a fast-paced work setting, strong attention to detail Proven analytical, problem-solving skills in a logistics environmentAbility to work in a time-sensitive environmentDesire and drive to learn and growHighly motivated team player with an outgoing and positive work attitudeWell organized, able to plan and effectively set priorities for implementationAbility to be flexible as priorities shift Demonstrated ability to work in a client centric environmentAbility to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organizationOutstanding communication skills - Excellent verbal and written with an emphasis on listeningUnderstanding and responsive to situations that require a sense of urgencyConsistent in follow-up and follow-throughCredible with a high level of personal integrityAdaptive to ICAT’s core valuesPhysical Demands and Work Environment:Most work is performed indoors in an office setting Flexible approach to work, due to clients’ needs and project support requirementsRegularly use hands to type, handle, or feelRequired to use close, distance, color, and peripheral vision, depth perception and can focusMust have clear, easy to understand oral communication abilityAbility to push, pull, lift, carry, or maneuver weights up to 20 pounds Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squatSupervisory Responsibilities: No, but may provide mentoringTravel Requirement: NoSalary Range: $72,080 - $84,800Location: Can be remote, preference is onsite in Elkridge, MDJoin Our TeamIf you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply.Learn more about our available opportunities by visiting https://icatlogistics.comWe are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered. Salary Description $72,080 - $84,800 Apply View All Jobs

Apply Sr. Operations Agent Fully Remote • Remote in the U.S.