iboss Careers - Technical Support Engineer - 2nd Shift (Wed-Sun)

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iboss Careers Contact Us Blog Customer Login Request Demo Platform Why iboss How it Works Revolutionary Architecture Innovative Capabilities Unamtched Benefits Gartner's Magic Quadrant Solutions By Need Secure Web Gateway Data Loss Prevention Malware Protection Web Filtering Advanced Threat Protection GDPR By Industry Finance Government Healthcare K-12 Manufacturing Retail By Role Business Tech Compliance Purchase Packaging Partners Partner Program Overview Partner Application Find a Partner Technology Alliances Partner Portal Resources Case Studies Webinars Videos and Infographics eBooks & Whitepapers Data Sheets Analyst Resources Events Support Support Center About Our Story Leadership Board of Directors Press In the News Careers Job Listings { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-09-12", "description": "

Company Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/

Job Description

Technical Support Engineers interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. An outstanding candidate will have previously been the \u201Cgo-to\u201D network engineer, system administrator, or security engineer in a previous role. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today\u2019s borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast-paced, challenging, and exciting environment, and are driven to provide customer satisfaction, we want to hear from you. We\u2019ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats.\u00A0

\u00A0Responsibilities

Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
Document interactions comprehensively for auditing and record-keeping purposes
Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
Participate in testing pre-release solutions and validating performance against test plans documenting results
Create and submit knowledgebase entries to help improve customer self-service capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Skills/Qualifications\u00A0

The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.\u00A0

Previous technical support experience
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
3-5 years of experience designing and supporting multilayer IP networks; routing and switching
3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
3-5 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments
3-5 years of experience managing DNS; Microsoft or Bind
Experience with virtualization, specifically VDI implementations
Experience with acquiring and analyzing packet captures
Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision-making and analytical abilities
Availability to work 3pm-12am EST (Wednesday - Friday) and 9am-6pm EST (Saturday-Sunday)

Benefits

Health, Vision, Dental - open to domestic partners
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

*This position is not eligible for sponsorship of work visas

", "hiringOrganization": "iboss", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "oMiZkfw7", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Orlando", "addressRegion": "Florida", "addressCountry": "United States" } } ], "title": "Technical Support Engineer - 2nd Shift (Wed-Sun)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Engineer - 2nd Shift (Wed-Sun) Technical Support Orlando, Florida Apply Description Company Overviewiboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/Job DescriptionTechnical Support Engineers interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. An outstanding candidate will have previously been the “go-to” network engineer, system administrator, or security engineer in a previous role. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today’s borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast-paced, challenging, and exciting environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats. ResponsibilitiesSolve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanorDocument interactions comprehensively for auditing and record-keeping purposesSpin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposesWork with team leads and management to bubble up recurring issues or opportunities for product or process improvementsParticipate in testing pre-release solutions and validating performance against test plans documenting resultsCreate and submit knowledgebase entries to help improve customer self-service capabilitiesCreate and maintain internal knowledge systems to assist other internal team membersStay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and featuresSkills/Qualifications The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required. Previous technical support experiencePossess a strong work ethic and team player mentalityExcellent communication skills both verbal and written3-5 years of experience designing and supporting multilayer IP networks; routing and switching3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS3-5 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments3-5 years of experience managing DNS; Microsoft or BindExperience with virtualization, specifically VDI implementationsExperience with acquiring and analyzing packet capturesExperience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devicesHighly developed sense of integrity and commitment to customer satisfactionStrong detail orientation and listening skillsStrong decision-making and analytical abilitiesAvailability to work 3pm-12am EST (Wednesday - Friday) and 9am-6pm EST (Saturday-Sunday)BenefitsHealth, Vision, Dental - open to domestic partners401K with company matchUnlimited Paid Time Off (PTO)Company paid holidaysThe duties and responsibilities described above are essential functions of the job.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.*This position is not eligible for sponsorship of work visas Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Job Description

\u00A0Responsibilities

Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
Document interactions comprehensively for auditing and record-keeping purposes
Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
Participate in testing pre-release solutions and validating performance against test plans documenting results
Create and submit knowledgebase entries to help improve customer self-service capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Skills/Qualifications\u00A0

The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.\u00A0

Previous technical support experience
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
3-5 years of experience designing and supporting multilayer IP networks; routing and switching
3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
3-5 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments
3-5 years of experience managing DNS; Microsoft or Bind
Experience with virtualization, specifically VDI implementations
Experience with acquiring and analyzing packet captures
Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision-making and analytical abilities
Availability to work 3pm-12am EST (Wednesday - Friday) and 9am-6pm EST (Saturday-Sunday)

Benefits

Health, Vision, Dental - open to domestic partners
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays

The duties and responsibilities described above are essential functions of the job.

*This position is not eligible for sponsorship of work visas

Job Description

\u00A0Responsibilities

Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
Document interactions comprehensively for auditing and record-keeping purposes
Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
Participate in testing pre-release solutions and validating performance against test plans documenting results
Create and submit knowledgebase entries to help improve customer self-service capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Skills/Qualifications\u00A0

The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.\u00A0

Previous technical support experience
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
3-5 years of experience designing and supporting multilayer IP networks; routing and switching
3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
3-5 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments
3-5 years of experience managing DNS; Microsoft or Bind
Experience with virtualization, specifically VDI implementations
Experience with acquiring and analyzing packet captures
Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision-making and analytical abilities
Availability to work 3pm-12am EST (Wednesday - Friday) and 9am-6pm EST (Saturday-Sunday)

Benefits

Health, Vision, Dental - open to domestic partners
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays

The duties and responsibilities described above are essential functions of the job.

*This position is not eligible for sponsorship of work visas

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-09-12", "description": "

Job Description

\u00A0Responsibilities

Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
Document interactions comprehensively for auditing and record-keeping purposes
Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
Participate in testing pre-release solutions and validating performance against test plans documenting results
Create and submit knowledgebase entries to help improve customer self-service capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Skills/Qualifications\u00A0

The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.\u00A0

Previous technical support experience
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
3-5 years of experience designing and supporting multilayer IP networks; routing and switching
3-5 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
3-5 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
3-5 years of experience managing large (>1k seat) Windows and Mac workstation deployments
3-5 years of experience managing DNS; Microsoft or Bind
Experience with virtualization, specifically VDI implementations
Experience with acquiring and analyzing packet captures
Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision-making and analytical abilities
Availability to work 3pm-12am EST (Wednesday - Friday) and 9am-6pm EST (Saturday-Sunday)

Benefits

Health, Vision, Dental - open to domestic partners
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays

The duties and responsibilities described above are essential functions of the job.

*This position is not eligible for sponsorship of work visas

Technical Support Engineer - 2nd Shift (Wed-Sun)

Technical Support Orlando, Florida