Job description
Hiring Manager:Helen Lesch
Recruiter:Kira Charytoniuk
HR Service Delivery Support
Workplace: Athens
Role Overview
The HR Service Delivery Support role provides transactional and administrative HR support across the employee lifecycle for EMEA, with a primary focus on Greece & Czech Republic. This position ensures accurate, timely, and compliant execution of HR processes while delivering a high level of service to employees and stakeholders.
Note: This is a 12-month defined term contract.
Key Responsibilities:
Onboarding
Issue employee contracts and coordinate hiring into the national system (ERGANI II) for GR
Support regional onboarding activities, including collection of required local documentation and management of onboarding meeting
Process new hires in SuccessFactors
Offboarding
Manage offboarding processes in line with local legal requirements
Maintain employee leave records and inform relevant stakeholders
Process leavers, prepare required documentation, and update HR systems accordingly
Payroll & Benefits Administration
Manage monthly payroll activities & provide payroll relevant input
Manage payroll cyclical reporting
Manage benefits enrollment and local benefits administration with external vendors
Contingent worker management and collaboration with agencies
HR Administration & Case Management
Provide first-level HR support for local HR-related inquiries via ServiceNow
Deliver ad-hoc administrative support (e.g., employment letters, work permits, visa requests, headcount reports)
Maintain updated employee records and files in SharePoint
Support local documentation requirements and site audit administration (files, reports, data)
Manage Leave of Absence processes in line with country-specific documentation requirements
HR Systems, Processes & Continuous Improvement
Support the administration and accuracy of employee data in SuccessFactors
Assist the System Administrator for the Leave System (Timmi) and collaborate closely with external Payroll Provider
Support employee training and development initiatives
Contribute to the implementation, maintenance, and improvement of HR services, systems, policies, and procedures
Stakeholder & Project Support
Represent HR Service Delivery Support in assigned initiatives or projects
Build strong internal relationships with Finance, Regulatory Affairs, HR Centers of Excellence, and Country Leadership Teams
Collaborate closely with in-country HR teams and broader EMEA stakeholders
Participate in continuous improvement initiatives as required
Required Skills & Experience :
Language Skills: Greek & English (B2 level or higher)
HR Systems Experience: Workforce and case management systems; experience with SuccessFactors and ServiceNow preferred
Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint)
Analytical Skills: Strong problem-solving and analytical capabilities
Customer Focus: Service-oriented mindset with the ability to support internal and external clients effectively
Attention to Detail: High level of accuracy and thoroughness
Collaboration: Ability to work effectively within a team and across functions
Adaptability: Flexibility to manage changing priorities and workloads
What We Offer :
Fixed-term contract (12 month)
Hybrid work model with flexibility
An international, dynamic, and innovative working environment
Access to modern tools and professional development programs
Career growth opportunities through mentoring, coaching, and global exposure
Comprehensive benefits package
Employee Stock Purchase Plan (ESPP)
Internal events and charity initiatives
Requisition ID:627649
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