Job description
Job description
Duties Include:
- Maintaining all Mexico based employee documentation/files.
- To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
- Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
- Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
- Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
- To process the various HR transactions as per the laid guidelines/SOP
- Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
- To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
- To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
- Open for new business process changes and adaptability for new systems/technology
- Entering/maintaining data in HCM modules
- Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
- Other onsite responsibilities as assigned.
Basic Qualifications:
- Relevant Bachelor’s degree, or equivalent combination of education and experience
- Proficient in English and Spanish
- Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office
- High level of accuracy and attention to detail
- Proficient organizational skills
- Ability to work independently
- Preferred previous experience working with filing and inventories.
- Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)