Job description
Job SummaryOur client in the Tech solutions world is looking for a HR generalist to join their esteemed client company. As a HR Generalist ,you will manage and execute comprehensive HR operations across the employee lifecycle while supporting strategic HR initiatives. Your responsibilities encompass talent acquisition, employee relations, performance management, learning and development, HR compliance, and operational HR management. You will serve as a trusted advisor to management and employees on all people-related matters.Key responsibilitiesRECRUITMENT & TALENT ACQUISITION Manage end-to-end recruitment processes including job posting, candidate sourcing, screening,interviewing and selection Develop innovative recruitment strategies to attract top talent aligned with organizational needs Coordinate with department heads to understand staffing requirements and create accurate jobdescriptionsOversee the onboarding process to ensure smooth integration of new hires into the organizationBuild and maintain relationships with recruitment agencies and other talent sourcesEMPLOYEE RELATIONS & ENGAGEMENT Serve as the primary point of contact for employee inquiries, concerns, and grievances Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner Conduct exit interviews and analyze trends to improve employee retention Support employee engagement initiatives and contribute to building a positive workplace culture Administer and analyze employee engagement surveys, recommending actionable improvementsPERFORMANCE MANAGEMENT Administer the performance review and development framework across the organization Train managers on effective performance management practices and coaching techniques Monitor performance review completion and quality, ensuring alignment with organizational goals Support the development of performance improvement plans where necessary Track and report on performance management metrics and trendsLEARNING & DEVELOPMENT Identify training needs through collaboration with department heads and performance data analysis Coordinate and facilitate training programs, workshops and development initiatives Manage the annual learning and development calendar and budget Evaluate training effectiveness and recommend improvements Support career development planning for employeesHR COMPLIANCE & ADMINISTRATIONMaintain accurate and up-to-date employee records in compliance with Kenyan labor lawsEnsure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.Develop, update and communicate HR policies and proceduresManage leave administration and maintain attendance recordsCOMPENSATION & PAYROLL SUPPORT Collaborate with finance team on payroll preparation and processing Ensure accurate capture of payroll data including new hires, terminations, and changes Manage benefits administration and communicate benefits information to employees Support annual compensation reviews and provide market benchmarking data Address payroll-related queries from employeesHR REPORTING & ANALYTICSPrepare monthly, quarterly, and annual HR reports for management and leadershipAnalyze HR metrics and trends to provide insights and recommendationsMaintain HR dashboard with key performance indicatorsSupport budget planning and monitoring for HR activitiesGenerate ad-hoc reports as requested by managementRequirementsQUALIFICATION / EDUCATION & EXPERIENCE Minimum 3-4 years of progressive HR generalist experience Bachelor's degree in Human Resource Management or related field Professional HR certification (CHRP or equivalent) is a MUST. Must be a member of IHRM. Minimum of 2+ years of experience in each role you have been in Prior experience in a tech industry or fast-paced environment is an advantage Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices Demonstrated experience in full-cycle recruitment and employee relations Proficiency in HRIS systems and MS Office SuiteCORE COMPETENCIESCommunication Excellence: Strong written and verbal communication skills with the ability tointeract effectively at all organizational levelsProblem-Solving: Ability to analyze situations, identify issues, and develop practical solutionsConfidentiality: High level of discretion in handling sensitive employee and organizational informationAttention to Detail: Accuracy and thoroughness in documentation, compliance, and datamanagementRelationship Building: Strong interpersonal skills to build trust and credibility with employees andmanagement Adaptability: Flexibility to manage multiple priorities and adapt to changing business needsSkills & Personal Attributes Self-motivated with ability to work independently and as part of a team Strong organizational and time management skills Customer service orientation with a solutions-focused mindset Proactive approach to identifying and addressing HR issues Proficiency in HR software, databases, and Microsoft Office applications Ability to maintain professionalism and objectivity in challenging situationsCommitment to continuous learning and professional development