Job description
This is a remote position.
What you'll own
Coordinating day-to-day HR activities for Black & Grey and Managed HR Services clients
Maintaining accurate, confidential employee records, HR files, databases, and client documentation
Keeping the HR document library organized with clear filing, naming, and version control
Building and maintaining HR templates, forms, letters, checklists, trackers, SOPs, and standard documentation
Supporting recruitment from job postings and CV screening through interview scheduling, candidate communication, follow-ups, and recruitment tracking
Coordinating employee lifecycle activities including onboarding, documentation, attendance, leave, probation, renewals, payroll inputs, and offboarding
Supporting the drafting, updating, and implementation of HR policies, procedures, SOPs, workflows, and RACI matrices
Coordinating performance management and other HR cycles, including meetings, documentation, trackers, follow-ups, and action completion
Tracking tasks, deadlines, client deliverables, and outstanding actions so nothing slips
Following up proactively with employees, managers, candidates, clients, and other stakeholders
Preparing HR dashboards, trackers, management reports, and basic HR research
Coordinating approved employee, client, and business communications, ensuring accuracy and timely distribution to relevant stakeholders
Providing regular, proactive progress updates to the Director, including what is completed, what is pending, upcoming deadlines, dependencies, and any issues requiring escalation
Flagging delays, dependencies, risks, documentation gaps, and process issues before they become bigger problems
Providing administrative and coordination support across HR projects, client assignments, and other business requirements
Handling confidential employee, client, and company information with complete discretion
Responsibilities and priorities may evolve based on business and client requirements.
Remote Working Expectations
This is a full-time remote role, not a freelance, part-time, or flexible-hours position. You are expected to be available and responsive during agreed working hours and to attend scheduled team, client, and internal meetings.
Remote working requires a high degree of trust, accountability, responsiveness, and ownership. You should be able to manage your workload independently, communicate progress clearly, meet agreed deadlines, and raise issues early rather than waiting for follow-up.
Growth Opportunity
As Managed HR Services grows, this role will provide increasing exposure to different organisations, industries, clients, and areas of HR. You will have the opportunity to work across varied HR requirements, processes, and client environments while developing broader practical experience in HR operations, people advisory, and outsourced HR delivery.Requirements
What you bring
2–4 years of experience in HR coordination, HR operations, or a similar execution-focused role
Strong organization and relentless follow-through
Ability to take ownership of tasks from start to completion without constant reminders
Strong written and spoken English with clean, professional communication
Comfortable managing multiple priorities, deadlines, and stakeholders at the same time
High attention to detail, particularly with documentation, records, and HR data
Ability to proofread documents and communications carefully before distribution
Comfortable working independently in a fully remote environment
Strong sense of accountability, responsiveness, and reliability
Ability to handle confidential employee and client information with discretion
Comfortable working with HR documentation, trackers, spreadsheets, and business tools
Proficiency in Microsoft Excel, Word, and PowerPoint
Ability to communicate progress clearly rather than waiting to be asked for updates
Comfortable receiving feedback and revising work when required
Ability to work within defined processes, accountability structures, and RACI frameworks
Willingness to learn and work across different client requirements, industries, and HR processes
Added advantages
Experience with Power BI and/or AI tools for reporting, analysis, documentation, or productivity
Knowledge of HR systems / HRIS platforms, including Zoho
Experience with UAE/GCC HR practices or working with organisations in the GCC
Experience in outsourced HR, HR consulting, managed HR services, or a client-services environment
Exposure to working across multiple organisations or clients simultaneously
What success looks like
HR tasks are completed on time, employee and client records are accurate and organized, documentation is easy to find, follow-ups don't get lost, recruitment and employee lifecycle activities move smoothly, and the Director always has clear visibility on what's done, what's pending, what's overdue, what's coming up, and what needs attention next.