Job description
HPの大型印刷機に関する契約関連やサービスオペレーションなどをご担当していただきます。
社内外との調整やコミュニケーション、および、信頼関係を構築できる人物を求めてます。
【業務内容】
- デジタルプレス事業本部のビジネス全般に関する契約書類やレター等の作成および更
- 英文契約書類の翻訳および法務部門との調整
- 契約プロセスの管理、社内外および国内外との調整、サポート、保管業務
- 契約に関する遠隔や対面でのお客様への説明対応
- オペレーションプロセスの管理やサポート、エスカレーションおよび改善提案等
- 特定のデータ集計やツール操作を伴うビジネスサポート業務
- 各種プロジェクト対応やレポーティングなどレターや契約書の新規作成や更新
【必要とされるスキルと経験】
- 営業、セールオペレーション もしくは サービスオペレーションの経験 ※3年以上必須
- 契約関連業務経験
- 印刷業界全体に関する知識・興味を持っていること
- 海外のメンバーと技術に関し英語でのコミュニケーションをメールや会話で円滑に行うことが出来ること
- 円滑なコミュニケーション能力、傾聴力があること
- 新しいこと・チャレンジなことに前向きに、ロジカルな思考に基づいて自発的に必要なアクションを立案し、実行することができること
- 高い当事者意識、何があっても諦めず責任感をもって物事に取り組むオーナーシップを持つこと
- Word・Excel・PowerPoint等のPCスキルを持ち、お客様へご説明する実際の業務利用経験があること
※グローバル組織で勤務された方を歓迎
※選考は人物面重視となります
【応募書類】
・職務経歴書（日英）
・履歴書（写真不要）
#LI-Post
Job Summary
• This role is responsible for managing contract and service operation and executing and continuously improving sales cycle operational processes, collaborating with stakeholders, and maintaining comprehensive process documentation while ensuring compliance. The role conducts in-depth data analysis to identify improvement opportunities, generates reports for senior management, and prioritizes customer satisfaction. The role develops subject matter expertise, mitigates operational risks, and provides guidance to junior team members for effective operation.
Responsibilities
• Create new and renew contract and business letters.
• Manage and support contract related matters.
• Communicate and negotiate with internal and external stakeholders in remote or onsite.
• Drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
• Collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives.
• Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards.
• Conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement.
• Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.
• Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
• Develops and maintains subject matter expertise in relevant areas, staying updated on industry trends and best practices.
• Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.
• Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.
• Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 3-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.
Knowledge & Skills
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Contract Knowledge
• Fluent in both Japanese and English
• Key Performance Indicators (KPIs)
• Process Improvement
• Project Management
• Workflow Management
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity