Job description
JOB OVERVIEW
This position is responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
- Be you – by being natural, professional and personable in the way you are with people
- Get ready – by taking notice and using your knowledge so that you are prepared for anything
- Show you care – by being thoughtful in the way you welcome and connect with guests
- Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
- Works with superior in the preparation and management of the Department’s budget.
PEOPLE:
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
GUEST EXPERIENCE:
- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
RESPONSIBLE BUSINESS:
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Conducts shift
ACCOUNTABILITY
Supervises Room Attendant; Housekeeping Co-ordinator; Public Area Attendant; Uniform Attendant; Linen Room Attendant.
QUALIFICATIONS AND REQUIREMENTS
High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient