Housekeeping Floor Supervisor - Altunizade Suites Istanbul, Curio Collection by Hilton
Job description
What are we looking for?
You may be the person we are looking for if you:
Have previous Housekeeping experience, preferably in a supervisory role within the hotel industry.
Have strong knowledge of housekeeping operations and room cleanliness standards.
Have excellent attention to detail and a strong commitment to quality.
Have good organizational and time-management skills.
Are able to supervise, guide, and motivate a team effectively.
Have strong communication and interpersonal skills.
Are guest-focused, solution-oriented, and able to respond quickly to operational needs.
Are able to manage priorities effectively in a fast-paced hotel environment.
Are flexible to work different shifts, including weekends and public holidays.
Have basic computer skills and are comfortable using hotel systems.
Hilton Values
We are looking for Team Members who demonstrate our Hilton Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
What will I be doing?
As a Floor Supervisor, you will be responsible for:
Supervising and coordinating the daily activities of Room Attendants on assigned floors.
Assigning daily tasks and monitoring their timely and effective completion.
Inspecting guest rooms, corridors, service areas, and housekeeping pantries to ensure Hilton cleanliness and presentation standards are consistently met.
Ensuring guest rooms are cleaned, inspected, and released on time according to operational requirements.
Monitoring room status and coordinating priorities with Front Office when required.
Identifying and reporting maintenance issues and following up with Engineering to ensure timely resolution.
Ensuring guest requests and special requirements are communicated and followed up appropriately.
Monitoring the correct use, storage, and availability of linen, guest amenities, cleaning supplies, and equipment.
Ensuring compliance with hygiene, health and safety, security, and departmental procedures.
Training, guiding, and coaching Housekeeping Team Members to maintain service and quality standards.
Monitoring Team Member performance and providing feedback when necessary.
Handling guest requests, concerns, and service recovery situations promptly and professionally.
Supporting the Housekeeping management team in maintaining efficient daily operations.
Promoting teamwork, effective communication, and a positive working environment within the department.