Job description
Description We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world. Who we are looking for We are seeking a highly motivated and service-oriented Help Desk Team Leader to lead the IT support function and drive service excellence across the organization.This role combines team leadership, operational ownership, and continuous improvement of support processes and user experience. What you will do Lead the Help Desk team, including daily operations, workload prioritization, and performance managementMonitor and improve SLA/KPI performance, response times, and service qualityAnalyze support metrics and present insights to managementManage escalations and handle complex technical incidentsDrive process standardization, automation, and service improvementsBuild and maintain workflows, procedures, and support methodologiesCollaborate with IT teams and business stakeholdersLead cross-functional projects related to IT support and service delivery Requirements 3+ years of experience managing a Help Desk / IT Support teamExperience working with ticketing systems and SLA management Experience tracking, analyzing, and presenting service metricsExperience managing escalations and complex support casesExperience working with cross-functional teams and senior stakeholdersExperience in a global or multi-site environment High level of English #LI-IM1#LI-Hybrid#GLT What we have for you An exciting job opportunity in a fast moving and fascinating industry with unique learning experience in our companyProfessional Trainings: online, external, certificationsA competitive salary and bonuses systemOffice in the center of ChisinauRefreshmentsLunch compensationPrivate Medical insurance inclusive Dental, Oculist (65 000 lei)Description We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.Description We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.