Head of Account Management - EMEA

Job detailsApplication formThis is a hybrid role that requires 4 days/week in our London office (Fitzrovia)About LorumThe structural conflict at the centre of correspondent banking is not technological. It is economic. Banks earn revenue from their balance sheets: they lend deposits, capture FX spreads, and hold funds as long as it is rational to do so. Clearing, the act of releasing funds quickly and predictably, competes directly with those economics. An institution designed to lend has a structural incentive to hold deposits; an institution designed to clear has an incentive to release them. When one institution does both, clearing loses. The result is unpredictable settlement, trapped capital, and a correspondent network shrinking by design.Why LorumLorum was founded on a different premise: clearing as the business, not a byproduct. The model has been operational since 2023 and grew 55x in 2025, with USD clearing now the majority of volumes alongside a growing treasury offering. We have applied for a U.S. national trust bank charter. The people we hire now will build the clearing and treasury infrastructure it unlocks.The roleAccount management at Lorum is in strong shape today. Four Account Managers cover over 100 accounts across the US, Europe and Asia, and the team runs a tight ship — client issues get handled well, relationships are strong, and the day-to-day is under control. What's missing is the layer above that: an operating model, real reporting, and a programmatic approach to growth. That's the gap this role exists to close.This is a leadership role, not a hands-on account role. You will not be running point on individual accounts yourself — your job is to lead and develop the four AMs, and build the structure the function currently lacks: operating rhythm, reporting, account planning, and growth targets. You'll report to our Chief Revenue Officer.The title is EMEA, but you'll lead the global team initially. It narrows to EMEA once the US and Singapore teams warrant their own leads.Lorum is scrappy. You need low ego about hierarchy, an appetite to change things, and comfort with direct feedback. No two accounts here look the same, so the structure and playbooks you build need to bend to fit them — and you'll need to equip your AMs to make those judgment calls themselves. If you want a playbook handed to you, this is not the role.Day-to-day responsibilitiesOwn commercial performance across the existing client base: retention, volumes, revenue and product adoptionBuild the operating model: segmentation, account planning, reporting, forecasting, and the automation that lets a small team cover a lot of groundRun a real cross-sell and upsell pipeline across new products, currencies and marketsAct as senior commercial owner for our most important clients, managing a handful yourselfLead and mentor four Account Managers, and set the standard the function scales onSuccess in the first 3 to 12 months3 months. Reporting and commercial discipline in place, a programmatic approach to upsell, and a cross-sell pipeline stood up for the team to run6 months. You have real visibility into our major accounts through your team and your reporting, processes are established, and parts of the workflow are automated12 months. The function is built and running, automation is doing real work, and customer satisfaction and account growth are measurably betterWe will not hold you to a fixed revenue number in year one. Volumes here move with banking partner changes and shifts in risk appetite that no AM controls. At steady state we would expect improved customer satisfaction and around 20% year-on-year account growth.Ideal CandidateMust HavesBuilt or scaled an Account Management, Relationship Management or Customer Success function inside a fast-growing payments, FX, banking infrastructure or BaaS company. You understand financial infrastructure and compliance-heavy environmentsManaged a team of Account Managers. This is not a step up from an individual contributor roleTrack record of personally closing deals earlier in your career, not just supporting them — this role is about building the function, but we want someone who's done the job, not just managed people who do itUK or European experience is fine. You do not need a multi-jurisdiction background.Nice to havesScaling an Account Management organisation through fast international growthBuilding commercial playbooks, forecasting models and customer health metricsPulling Product, Operations, Compliance, Treasury and Sales together to solve client problemsComp & BenefitsCompetitive base, plus commission override based on your team's overall performanceEmployee stock ownership (ESOP)Flexible vacation policyPrivate HealthcareFlexible working and autonomyPay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energizeApply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*Phone*🇺🇸+1LinkedIn URL*Twitter URLGithub URLStackoverflow URLFacebook URLInstagram URLWebsite URLAddressNo options availableProfileResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCover LetterDrag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBQuestions?Why Lorum?*Why Lorum? Why this role? (Max 150 words). Be specific, but this is a great opportunity to stand out :)In-Office Setup UK*This role requires a minimum of 4 days per week in our London (Fitzrovia) office. This is a non-negotiable requirement for the role. Can you commit to this?YesNoLondon / Relocation*Which of the following best describes your location and ability to work from our London office (4 days/week)?Select an optionSalary Expectations*What are your salary expectations for this role? (A range is fine, but leaving this blank may affect your chances of being contacted)Right to work in the UK*Do you have full right to work in the UK without requiring visa sponsorship now or in the future?YesNoApply for this positionJob detailsApplication form