GVW Group, LLC Careers - Infrastructure and Cloud Operations Lead

JobviteLocation: Birmingham, AL or Chicago, ILLead

Activeverified Jun 13, 2026

Job description

About Us Career Areas Featured Jobs Search All Open Jobs Submit Your Resume { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-01-22", "description": "

\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 \u00A0 aculocity

\u00A0

Join the dynamic and fast-paced world of Aculocity, a global technology consulting company dedicated to revolutionizing business processes through cutting-edge technology solutions. Since our formal inception in 2006 (and informal in 1999), we've been at the forefront of delivering tailor-made software development solutions, seamless software system implementations, powerful business intelligence, and innovative business process solutions. As a proud member of the GVW Group portfolio of companies, we are a premier provider of technology services for GVW's extensive portfolio and a rapidly growing external client base. Join a team that is driving innovation and transforming businesses worldwide. Elevate your career with us at Aculocity.

\u00A0

Location: Birmingham, AL or Chicago, IL

\u00A0

Role Summary

\u00A0

The Infrastructure and Cloud Operations Lead is responsible for IT Infrastructure and Services across GVW Group. The role is accountable for day-to-day operational execution, service reliability, scalability, and discipline across enterprise infrastructure, cloud platforms, identity, networks, and end-user services.

\u00A0

The Operations Lead is expected to remain deeply engaged in operations, personally involved in major incidents, escalations, and complex technical decisions, while building and enforcing a disciplined, execution-focused operating model. This role owns operational outcomes, not security strategy or budgets, and acts as the senior escalation and execution authority for infrastructure and service operations across a global manufacturing environment. The role is expected to use and operationally manage AI-enabled tools and platforms to improve efficiency, reliability, and execution across IT operations and supported business services.

\u00A0

Key Responsibilities:

\u00A0

Infrastructure & Service Operations

Own end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computing
Ensure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systems
Oversee virtualization, backups, core network services, and platform availability
Act as the senior escalation point for production incidents and systemic failures
Surface operational risks, capacity constraints, and technical debt with clear remediation paths
Partner with Security to ensure controls are operationally executed as designed

Operational Leadership & Execution

Run daily IT operations across all supported operating companies
Own incident response, escalation handling, and root cause analysis, using AI-enabled monitoring, correlation, and automation where it improves outcomes
Translate executive direction and priorities into clear, executable operational plans
Enforce accountability, ownership, and follow-through in lean, high-demand environments
Maintain operational discipline under pressure and during sustained incidents
Proactively identify and eliminate systemic operational weaknesses

AI-Enabled Operations & Execution

Apply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictability
Ensure AI-enabled operational tools (monitoring, service desk, analytics, automation) are production-ready, governed, and reliable
Operationally manage AI platforms and workloads used by the business, ensuring availability, performance, and cost discipline
Integrate AI outputs into daily operational decision-making, incident response, and capacity planning
Partner with Data, Security, and Applications teams to ensure AI usage is safe, observable, and aligned with production requirements
Prevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance risk

Helpdesk & End-User Services

Own the helpdesk function and its performance across all supported entities
Define, enforce, and continuously improve service standards, SLAs, and escalation paths
Ensure predictable, high-quality support for a globally distributed and culturally diverse user base
Drive reduction of repetitive and manual work through automation and AI-assisted service workflows
Provide concise monthly and on-demand operational reporting focused on trends, risks, and failures

Hands-On Technical Leadership

Participate directly in major incidents, escalations, and complex troubleshooting
Maintain deep, current working knowledge of the supported infrastructure, platforms, and the AI-enabled tools used to operate them
Lead by example through direct technical engagement, not delegation
Make informed decisions with incomplete information when required

People Leadership & Capability Building

Manage up to four direct reports, with additional indirect oversight as required
Delegate effectively while retaining accountability for outcomes
Set clear expectations and address underperformance directly
Ensure team capabilities align with real operational demand, not tool ownership or titles
Build an execution-oriented, resilient operations team

Process, Governance & Discipline

Own and enforce operational processes for incident, change, and asset management
Maintain concise, factual reporting focused on risks, failures, trends, and corrective actions
Eliminate ambiguity in ownership, accountability, and escalation paths
Ensure operational processes scale across regions while remaining practical

Cross-Functional & Manufacturing Alignment

Act as the primary operational interface between Infrastructure, Security, Applications, Data, and Manufacturing stakeholders
Balance global standards with local operational realities
Push back on unworkable, unsafe, or operationally unsound requests
Support tightly coupled IT/OT environments with production awareness

Required Experience:

12+ years in infrastructure, systems, or IT operations
7+ years in senior, hands-on operational leadership roles
Direct ownership of helpdesk and end-user service delivery
Experience supporting manufacturing, industrial, or engineering-heavy environments
Proven success operating in lean, high-demand organizations

Required Capabilities:

Strong operational judgment, prioritization, and execution discipline
Calm, decisive leadership under sustained pressure
Willingness and ability to remain technically hands-on
Comfortable making decisions with incomplete information
Direct, concise communication style
Low tolerance for operational ambiguity or chronic failure
Professional curiosity and continuous improvement mindset

Preferred Experience:

Global or multi-region IT operations responsibility
ERP, PLM, CAD, and engineering toolchains
Automotive or heavy manufacturing exposure
IT/OT convergence environments

Reporting & Accountability:

Reports to: Senior Director of Infrastructure & Security
Direct reports: Up to four senior leads or managers
On-call: Senior escalation participation as required

\u00A0

What We Offer:

Competitive compensation that recognizes your skills, experience, and impact
Performance-based annual bonuses that reward results and contributions
Comprehensive medical, dental, and vision coverage to support your well-being
401(k) with a 4% company match to help you invest in your future
8 paid company holidays to rest, recharge, and maintain work-life balance

\u00A0

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may\u00A0be required\u00A0to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:
Aculocity\u00A0is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

\u00A0

Reasonable Accommodations (ADA Compliance):

Aculocity complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Aculocity, LLC", "logo": "https:\/\/app.jobvite.com\/logo\/su4237_Aculocity-verysmall.png" }, "employmentType": "Full Time- Non-Exempt", "industry": "Infrastructure & Support", "identifier": "ocZmzfwQ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Birmingham", "addressRegion": "Alabama", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Chicago", "addressRegion": "Illinois", "addressCountry": "United States" } } ], "title": "Infrastructure and Cloud Operations Lead", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Infrastructure and Cloud Operations Lead Infrastructure & Support Birmingham, Alabama Chicago, Illinois Apply Description Position at Aculocity, LLC aculocity Join the dynamic and fast-paced world of Aculocity, a global technology consulting company dedicated to revolutionizing business processes through cutting-edge technology solutions. Since our formal inception in 2006 (and informal in 1999), we've been at the forefront of delivering tailor-made software development solutions, seamless software system implementations, powerful business intelligence, and innovative business process solutions. As a proud member of the GVW Group portfolio of companies, we are a premier provider of technology services for GVW's extensive portfolio and a rapidly growing external client base. Join a team that is driving innovation and transforming businesses worldwide. Elevate your career with us at Aculocity. Location: Birmingham, AL or Chicago, IL Role Summary The Infrastructure and Cloud Operations Lead is responsible for IT Infrastructure and Services across GVW Group. The role is accountable for day-to-day operational execution, service reliability, scalability, and discipline across enterprise infrastructure, cloud platforms, identity, networks, and end-user services. The Operations Lead is expected to remain deeply engaged in operations, personally involved in major incidents, escalations, and complex technical decisions, while building and enforcing a disciplined, execution-focused operating model. This role owns operational outcomes, not security strategy or budgets, and acts as the senior escalation and execution authority for infrastructure and service operations across a global manufacturing environment. The role is expected to use and operationally manage AI-enabled tools and platforms to improve efficiency, reliability, and execution across IT operations and supported business services. Key Responsibilities: Infrastructure & Service OperationsOwn end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computingEnsure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systemsOversee virtualization, backups, core network services, and platform availabilityAct as the senior escalation point for production incidents and systemic failuresSurface operational risks, capacity constraints, and technical debt with clear remediation pathsPartner with Security to ensure controls are operationally executed as designedOperational Leadership & ExecutionRun daily IT operations across all supported operating companiesOwn incident response, escalation handling, and root cause analysis, using AI-enabled monitoring, correlation, and automation where it improves outcomesTranslate executive direction and priorities into clear, executable operational plansEnforce accountability, ownership, and follow-through in lean, high-demand environmentsMaintain operational discipline under pressure and during sustained incidentsProactively identify and eliminate systemic operational weaknessesAI-Enabled Operations & ExecutionApply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictabilityEnsure AI-enabled operational tools (monitoring, service desk, analytics, automation) are production-ready, governed, and reliableOperationally manage AI platforms and workloads used by the business, ensuring availability, performance, and cost disciplineIntegrate AI outputs into daily operational decision-making, incident response, and capacity planningPartner with Data, Security, and Applications teams to ensure AI usage is safe, observable, and aligned with production requirementsPrevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance riskHelpdesk & End-User ServicesOwn the helpdesk function and its performance across all supported entitiesDefine, enforce, and continuously improve service standards, SLAs, and escalation pathsEnsure predictable, high-quality support for a globally distributed and culturally diverse user baseDrive reduction of repetitive and manual work through automation and AI-assisted service workflowsProvide concise monthly and on-demand operational reporting focused on trends, risks, and failuresHands-On Technical LeadershipParticipate directly in major incidents, escalations, and complex troubleshootingMaintain deep, current working knowledge of the supported infrastructure, platforms, and the AI-enabled tools used to operate themLead by example through direct technical engagement, not delegationMake informed decisions with incomplete information when requiredPeople Leadership & Capability BuildingManage up to four direct reports, with additional indirect oversight as requiredDelegate effectively while retaining accountability for outcomesSet clear expectations and address underperformance directlyEnsure team capabilities align with real operational demand, not tool ownership or titlesBuild an execution-oriented, resilient operations teamProcess, Governance & DisciplineOwn and enforce operational processes for incident, change, and asset managementMaintain concise, factual reporting focused on risks, failures, trends, and corrective actionsEliminate ambiguity in ownership, accountability, and escalation pathsEnsure operational processes scale across regions while remaining practicalCross-Functional & Manufacturing AlignmentAct as the primary operational interface between Infrastructure, Security, Applications, Data, and Manufacturing stakeholdersBalance global standards with local operational realitiesPush back on unworkable, unsafe, or operationally unsound requestsSupport tightly coupled IT/OT environments with production awarenessRequired Experience: 12+ years in infrastructure, systems, or IT operations7+ years in senior, hands-on operational leadership rolesDirect ownership of helpdesk and end-user service deliveryExperience supporting manufacturing, industrial, or engineering-heavy environmentsProven success operating in lean, high-demand organizationsRequired Capabilities:Strong operational judgment, prioritization, and execution disciplineCalm, decisive leadership under sustained pressureWillingness and ability to remain technically hands-onComfortable making decisions with incomplete informationDirect, concise communication styleLow tolerance for operational ambiguity or chronic failureProfessional curiosity and continuous improvement mindsetPreferred Experience:Global or multi-region IT operations responsibilityERP, PLM, CAD, and engineering toolchainsAutomotive or heavy manufacturing exposureIT/OT convergence environmentsReporting & Accountability:Reports to: Senior Director of Infrastructure & SecurityDirect reports: Up to four senior leads or managersOn-call: Senior escalation participation as required What We Offer:Competitive compensation that recognizes your skills, experience, and impact Performance-based annual bonuses that reward results and contributions Comprehensive medical, dental, and vision coverage to support your well-being 401(k) with a 4% company match to help you invest in your future 8 paid company holidays to rest, recharge, and maintain work-life balance Job Duties Disclaimer:The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.Equal Employment Opportunity:Aculocity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law. Reasonable Accommodations (ADA Compliance):Aculocity complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Don't see your dream job? Submit Your Resume © Copyright document.write(new Date().getFullYear())2026 GVW Group, LLC All rights reserved. Powered by Jobvite

About Us Career Areas Featured Jobs Search All Open Jobs Submit Your Resume { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-01-22", "description": "

\u00A0

Location: Birmingham, AL or Chicago, IL

\u00A0

Role Summary

\u00A0

Key Responsibilities:

\u00A0

Infrastructure & Service Operations

Own end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computing
Ensure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systems
Oversee virtualization, backups, core network services, and platform availability
Act as the senior escalation point for production incidents and systemic failures
Surface operational risks, capacity constraints, and technical debt with clear remediation paths
Partner with Security to ensure controls are operationally executed as designed

Operational Leadership & Execution

Run daily IT operations across all supported operating companies
Own incident response, escalation handling, and root cause analysis, using AI-enabled monitoring, correlation, and automation where it improves outcomes
Translate executive direction and priorities into clear, executable operational plans
Enforce accountability, ownership, and follow-through in lean, high-demand environments
Maintain operational discipline under pressure and during sustained incidents
Proactively identify and eliminate systemic operational weaknesses

AI-Enabled Operations & Execution

Apply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictability
Ensure AI-enabled operational tools (monitoring, service desk, analytics, automation) are production-ready, governed, and reliable
Operationally manage AI platforms and workloads used by the business, ensuring availability, performance, and cost discipline
Integrate AI outputs into daily operational decision-making, incident response, and capacity planning
Partner with Data, Security, and Applications teams to ensure AI usage is safe, observable, and aligned with production requirements
Prevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance risk

Helpdesk & End-User Services

Own the helpdesk function and its performance across all supported entities
Define, enforce, and continuously improve service standards, SLAs, and escalation paths
Ensure predictable, high-quality support for a globally distributed and culturally diverse user base
Drive reduction of repetitive and manual work through automation and AI-assisted service workflows
Provide concise monthly and on-demand operational reporting focused on trends, risks, and failures

Hands-On Technical Leadership

Participate directly in major incidents, escalations, and complex troubleshooting
Maintain deep, current working knowledge of the supported infrastructure, platforms, and the AI-enabled tools used to operate them
Lead by example through direct technical engagement, not delegation
Make informed decisions with incomplete information when required

People Leadership & Capability Building

Manage up to four direct reports, with additional indirect oversight as required
Delegate effectively while retaining accountability for outcomes
Set clear expectations and address underperformance directly
Ensure team capabilities align with real operational demand, not tool ownership or titles
Build an execution-oriented, resilient operations team

Process, Governance & Discipline

Own and enforce operational processes for incident, change, and asset management
Maintain concise, factual reporting focused on risks, failures, trends, and corrective actions
Eliminate ambiguity in ownership, accountability, and escalation paths
Ensure operational processes scale across regions while remaining practical

Cross-Functional & Manufacturing Alignment

Act as the primary operational interface between Infrastructure, Security, Applications, Data, and Manufacturing stakeholders
Balance global standards with local operational realities
Push back on unworkable, unsafe, or operationally unsound requests
Support tightly coupled IT/OT environments with production awareness

Required Experience:

12+ years in infrastructure, systems, or IT operations
7+ years in senior, hands-on operational leadership roles
Direct ownership of helpdesk and end-user service delivery
Experience supporting manufacturing, industrial, or engineering-heavy environments
Proven success operating in lean, high-demand organizations

Required Capabilities:

Strong operational judgment, prioritization, and execution discipline
Calm, decisive leadership under sustained pressure
Willingness and ability to remain technically hands-on
Comfortable making decisions with incomplete information
Direct, concise communication style
Low tolerance for operational ambiguity or chronic failure
Professional curiosity and continuous improvement mindset

Preferred Experience:

Global or multi-region IT operations responsibility
ERP, PLM, CAD, and engineering toolchains
Automotive or heavy manufacturing exposure
IT/OT convergence environments

Reporting & Accountability:

Reports to: Senior Director of Infrastructure & Security
Direct reports: Up to four senior leads or managers
On-call: Senior escalation participation as required

\u00A0

What We Offer:

Competitive compensation that recognizes your skills, experience, and impact
Performance-based annual bonuses that reward results and contributions
Comprehensive medical, dental, and vision coverage to support your well-being
401(k) with a 4% company match to help you invest in your future
8 paid company holidays to rest, recharge, and maintain work-life balance

\u00A0

Reasonable Accommodations (ADA Compliance):

\u00A0

About Us Career Areas Featured Jobs Search All Open Jobs Submit Your Resume { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-01-22", "description": "

\u00A0

Location: Birmingham, AL or Chicago, IL

\u00A0

Role Summary

\u00A0

Key Responsibilities:

\u00A0

Infrastructure & Service Operations

Own end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computing
Ensure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systems
Oversee virtualization, backups, core network services, and platform availability
Act as the senior escalation point for production incidents and systemic failures
Surface operational risks, capacity constraints, and technical debt with clear remediation paths
Partner with Security to ensure controls are operationally executed as designed

Operational Leadership & Execution

Run daily IT operations across all supported operating companies
Own incident response, escalation handling, and root cause analysis, using AI-enabled monitoring, correlation, and automation where it improves outcomes
Translate executive direction and priorities into clear, executable operational plans
Enforce accountability, ownership, and follow-through in lean, high-demand environments
Maintain operational discipline under pressure and during sustained incidents
Proactively identify and eliminate systemic operational weaknesses

AI-Enabled Operations & Execution

Apply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictability
Ensure AI-enabled operational tools (monitoring, service desk, analytics, automation) are production-ready, governed, and reliable
Operationally manage AI platforms and workloads used by the business, ensuring availability, performance, and cost discipline
Integrate AI outputs into daily operational decision-making, incident response, and capacity planning
Partner with Data, Security, and Applications teams to ensure AI usage is safe, observable, and aligned with production requirements
Prevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance risk

Helpdesk & End-User Services

Own the helpdesk function and its performance across all supported entities
Define, enforce, and continuously improve service standards, SLAs, and escalation paths
Ensure predictable, high-quality support for a globally distributed and culturally diverse user base
Drive reduction of repetitive and manual work through automation and AI-assisted service workflows
Provide concise monthly and on-demand operational reporting focused on trends, risks, and failures

Hands-On Technical Leadership

Participate directly in major incidents, escalations, and complex troubleshooting
Maintain deep, current working knowledge of the supported infrastructure, platforms, and the AI-enabled tools used to operate them
Lead by example through direct technical engagement, not delegation
Make informed decisions with incomplete information when required

People Leadership & Capability Building

Manage up to four direct reports, with additional indirect oversight as required
Delegate effectively while retaining accountability for outcomes
Set clear expectations and address underperformance directly
Ensure team capabilities align with real operational demand, not tool ownership or titles
Build an execution-oriented, resilient operations team

Process, Governance & Discipline

Own and enforce operational processes for incident, change, and asset management
Maintain concise, factual reporting focused on risks, failures, trends, and corrective actions
Eliminate ambiguity in ownership, accountability, and escalation paths
Ensure operational processes scale across regions while remaining practical

Cross-Functional & Manufacturing Alignment

Act as the primary operational interface between Infrastructure, Security, Applications, Data, and Manufacturing stakeholders
Balance global standards with local operational realities
Push back on unworkable, unsafe, or operationally unsound requests
Support tightly coupled IT/OT environments with production awareness

Required Experience:

12+ years in infrastructure, systems, or IT operations
7+ years in senior, hands-on operational leadership roles
Direct ownership of helpdesk and end-user service delivery
Experience supporting manufacturing, industrial, or engineering-heavy environments
Proven success operating in lean, high-demand organizations

Required Capabilities:

Strong operational judgment, prioritization, and execution discipline
Calm, decisive leadership under sustained pressure
Willingness and ability to remain technically hands-on
Comfortable making decisions with incomplete information
Direct, concise communication style
Low tolerance for operational ambiguity or chronic failure
Professional curiosity and continuous improvement mindset

Preferred Experience:

Global or multi-region IT operations responsibility
ERP, PLM, CAD, and engineering toolchains
Automotive or heavy manufacturing exposure
IT/OT convergence environments

Reporting & Accountability:

Reports to: Senior Director of Infrastructure & Security
Direct reports: Up to four senior leads or managers
On-call: Senior escalation participation as required

\u00A0

What We Offer:

Competitive compensation that recognizes your skills, experience, and impact
Performance-based annual bonuses that reward results and contributions
Comprehensive medical, dental, and vision coverage to support your well-being
401(k) with a 4% company match to help you invest in your future
8 paid company holidays to rest, recharge, and maintain work-life balance

\u00A0

Reasonable Accommodations (ADA Compliance):

\u00A0

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-01-22", "description": "

\u00A0

Location: Birmingham, AL or Chicago, IL

\u00A0

Role Summary

\u00A0

Key Responsibilities:

\u00A0

Infrastructure & Service Operations

Own end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computing
Ensure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systems
Oversee virtualization, backups, core network services, and platform availability
Act as the senior escalation point for production incidents and systemic failures
Surface operational risks, capacity constraints, and technical debt with clear remediation paths
Partner with Security to ensure controls are operationally executed as designed

Operational Leadership & Execution

Run daily IT operations across all supported operating companies
Own incident response, escalation handling, and root cause analysis, using AI-enabled monitoring, correlation, and automation where it improves outcomes
Translate executive direction and priorities into clear, executable operational plans
Enforce accountability, ownership, and follow-through in lean, high-demand environments
Maintain operational discipline under pressure and during sustained incidents
Proactively identify and eliminate systemic operational weaknesses

AI-Enabled Operations & Execution

Apply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictability
Ensure AI-enabled operational tools (monitoring, service desk, analytics, automation) are production-ready, governed, and reliable
Operationally manage AI platforms and workloads used by the business, ensuring availability, performance, and cost discipline
Integrate AI outputs into daily operational decision-making, incident response, and capacity planning
Partner with Data, Security, and Applications teams to ensure AI usage is safe, observable, and aligned with production requirements
Prevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance risk

Helpdesk & End-User Services

Own the helpdesk function and its performance across all supported entities
Define, enforce, and continuously improve service standards, SLAs, and escalation paths
Ensure predictable, high-quality support for a globally distributed and culturally diverse user base
Drive reduction of repetitive and manual work through automation and AI-assisted service workflows
Provide concise monthly and on-demand operational reporting focused on trends, risks, and failures

Hands-On Technical Leadership

Participate directly in major incidents, escalations, and complex troubleshooting
Maintain deep, current working knowledge of the supported infrastructure, platforms, and the AI-enabled tools used to operate them
Lead by example through direct technical engagement, not delegation
Make informed decisions with incomplete information when required

People Leadership & Capability Building

Manage up to four direct reports, with additional indirect oversight as required
Delegate effectively while retaining accountability for outcomes
Set clear expectations and address underperformance directly
Ensure team capabilities align with real operational demand, not tool ownership or titles
Build an execution-oriented, resilient operations team

Process, Governance & Discipline

Own and enforce operational processes for incident, change, and asset management
Maintain concise, factual reporting focused on risks, failures, trends, and corrective actions
Eliminate ambiguity in ownership, accountability, and escalation paths
Ensure operational processes scale across regions while remaining practical

Cross-Functional & Manufacturing Alignment

Act as the primary operational interface between Infrastructure, Security, Applications, Data, and Manufacturing stakeholders
Balance global standards with local operational realities
Push back on unworkable, unsafe, or operationally unsound requests
Support tightly coupled IT/OT environments with production awareness

Required Experience:

12+ years in infrastructure, systems, or IT operations
7+ years in senior, hands-on operational leadership roles
Direct ownership of helpdesk and end-user service delivery
Experience supporting manufacturing, industrial, or engineering-heavy environments
Proven success operating in lean, high-demand organizations

Required Capabilities:

Strong operational judgment, prioritization, and execution discipline
Calm, decisive leadership under sustained pressure
Willingness and ability to remain technically hands-on
Comfortable making decisions with incomplete information
Direct, concise communication style
Low tolerance for operational ambiguity or chronic failure
Professional curiosity and continuous improvement mindset

Preferred Experience:

Global or multi-region IT operations responsibility
ERP, PLM, CAD, and engineering toolchains
Automotive or heavy manufacturing exposure
IT/OT convergence environments

Reporting & Accountability:

Reports to: Senior Director of Infrastructure & Security
Direct reports: Up to four senior leads or managers
On-call: Senior escalation participation as required

\u00A0

What We Offer:

Competitive compensation that recognizes your skills, experience, and impact
Performance-based annual bonuses that reward results and contributions
Comprehensive medical, dental, and vision coverage to support your well-being
401(k) with a 4% company match to help you invest in your future
8 paid company holidays to rest, recharge, and maintain work-life balance

\u00A0

Reasonable Accommodations (ADA Compliance):

\u00A0

Infrastructure and Cloud Operations Lead

Infrastructure & Support Birmingham, Alabama Chicago, Illinois