Guest Service Associate - Housekeeping

Company Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Job Description

1. Cleaning & Presentation of All Suites and Guest Rooms

• Clean, refresh, and service all assigned suites (including specialty suites, corner suites, and signature Roswyn suites) and guest rooms as per luxury brand standards.
• Ensure interiors, furnishings, artwork, soft goods, and décor are handled with care and maintained in perfect condition.
• Replenish all suite amenities, minibar items, guest supplies, and linens according to Roswyn’s presentation guidelines.
• Maintain impeccable cleanliness in bathrooms, living areas, balconies, corridors, wardrobes, and luggage areas.
• Prepare suites for arrival with thoughtful, lifestyle-driven setups reflecting Morgans Originals brand personality.
• Execute turndown service in suites and rooms as required.

2. Guest Service & Interaction

• Respond promptly to guest requests related to housekeeping, amenities, or preferences.
• Deliver service that is warm, refined, and discreet, upholding guest privacy at all times.
• Support unique guest experiences, including VIP setups, special occasions, and guest personalization.

3. Operational Excellence

• Report maintenance issues, damaged equipment, or discrepancies immediately to the supervisor or Engineering.
• Ensure housekeeping trolleys, suite pantries, and equipment are clean, sanitized, and fully stocked.
• Follow room assignment sheets and complete rooms/suites within expected timelines.
• Handle guest laundry collection and delivery professionally.

4. Safety, Hygiene & Sustainability

• Follow all safety, hygiene, and sanitation guidelines, including safe chemical handling.
• Participate in scheduled deep cleaning of rooms and suites.
• Support Roswyn’s eco-friendly housekeeping practices, including proper waste segregation and energy-saving habits.
• Ensure compliance with all Morgans Originals housekeeping SOPs.

5. Collaboration & Communication

• Coordinate with Supervisors, Front Office, Laundry, and Engineering for room readiness and guest satisfaction.
• Update room status promptly to avoid delays in guest check-ins.
• Support colleagues and maintain a collaborative, positive work environment.