Job description
TheHoliday Inn Brussels Airportis a prime destination for travellers seeking to combine comfort, convenience, and top-notch service. Nestled near one of Europe's most dynamic airports, our hotel is more than just a place to stay—it's a haven of comfort and camaraderie. We strive to deliver an unforgettable experience to each guest, and we're looking for individuals passionate about customer service and the hospitality industry to join our team.
We are seeking aGuest Relations Traineefor an immersive experience ofat least five months. Thestart date would be in June 2026.
As a Guest Relations Trainee, you'll play apivotal rolein shaping our guests' overall experience.Here's what you'll be doing:
Proactivelyengaging with guests, anticipating their needs, and resolving any issues with efficiency and courtesy.
Occasionally assisting withcheck-in and check-outprocedures, providingpersonalized assistance to each guest.
Fostering meaningful conversationswith our guests, forging lasting connections, and contributing to awarm and welcoming atmosphere.
Supporting the reception team, gaining a comprehensive understanding of the hotel's operations.
Our ideal profile?Someone proficient inEnglish(a good knowledge ofFrenchorDutchis a plus!), enrolled in ahospitality schoolor similar program, and most importantly, someone with aburning passion for customer service.If you identify with this description, don't hesitate to apply!
What to expect during your internship at Holiday Inn Brussels Airport?
You willdevelop practical skills in hotel managementandGuest Relations.
You will have the opportunity to participate ininternal training sessionsandnetworking events.
For students residing abroad, we offeraccommodation.
Complimentary lunchprovided during your shifts.
Schedulesare from7am to 3pmand from3pm till 11pm.
Collaborative work environment:Join a dynamic and collaborative team that encourages idea exchange and creativity.
Wellness-focused company culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
Discounts on Products/Services:Did you know that Holiday Inn Brussels Airport is part of thePandoxinvestment group? We own and operate in five other hotels in Belgium, including:
Crown Plaza Antwerpen,
DoubleTree by Hilton,
The Hotel. Brussels,
Hilton Brussels Grand Place,
Indigo Brussels City.
Enjoy attractive discounts on rooms and restaurantsacross our various establishments as well asaccess to the hotel's gym. You also benefit fromdiscounts for IHG hotels worldwide.
Responsible Initiatives:Contribute to corporate social and environmental responsibility projects or initiatives.
Recruitment Process Steps
If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to better understand your expectations and goals. Then, you'll be invited for an in-person or Teams interview!
We have a company culture that promotesdiversity, inclusion, and equal opportunities. Are you a person with adisabilitywho needs adjustments for your internship? Don't hesitate to let us know.
We look forward to welcoming you to Holiday Inn Brussels Airport!