Job description
Summary As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance Job Description KEY ACCOUNTABILITY Team management and development * Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. * Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience. * Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high. * Conduct regular and monthly performance conversations, discussing results and developing action plans. * Participate in attracting, recruiting, and onboarding a high performing team. * Manage the employee lifecycle of the Client Advisor both online through Workday and local platforms and offline through paper forms and documents. * Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution. * Monitor your team’s adherence to company policies and procedures; follow up when needed. * Support opening and closing of the store as Manager on Duty. * Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives. * Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors. Client service and development * Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor. * Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele. * Full utilization of the various clienteling tools to activate, retain and grow team and personal client base. * Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs. * Lead from the shop floor, actively selling and role modelling the selling ceremony. * Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered. * Manage and resolve customer issues, delighting and retaining the client relationship. Product and business development * Monitor the performance of the assigned categories and proactively propose action plans to reach the targets. * Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business. * Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained. * Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors. * Utilize digital platforms to support store and online product sales. Job Requirements * Be Curious, Empathic and Sensitive * Minimum 2 – 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion * Direct people management (team of 6/7) a strong plus * Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations. * Independent individual with strong decision-making skills * Passionate in growing a career within the luxury fashion industry Job Type Regular Start Date 2026-11-29 Schedule Full time Organization Gucci Singapore