German Sales Customer Specialist in Sofia | No English Needed

Start Your Career as an Inbound Customer Specialist! Join a customer-focused and collaborative environment where exceptional service, professionalism, and communication are highly valued. If you enjoy helping people, solving problems, and creating positive customer experiences, this is an excellent opportunity to develop your skills and build a successful career in customer service.Role Overview: As an Inbound Customer Specialist, you will be the first point of contact for customers reaching out with questions, concerns, and service requests. Through phone, email, and chat channels, you will provide timely support, resolve inquiries, and ensure every customer receives a positive and seamless experience. Key Responsibilities: Handle incoming customer inquiries via phone, email, and chat in a professional and friendly mannerAssist customers with account-related questions, service requests, product information, and general support needsIdentify customer concerns and provide accurate solutions while maintaining high levels of customer satisfactionGuide customers through processes, policies, and available services with clear and effective communicationAccurately document customer interactions, requests, and resolutions within internal systemsEscalate complex or sensitive issues according to company procedures when necessaryCollaborate with internal teams to ensure efficient issue resolution and seamless customer supportMeet established service quality standards, productivity targets, and response-time objectivesStay informed about company products, services, procedures, and updates through ongoing training Requirements: Language Skills: Fluent in German (C1/C2 level)Eligibility: EU citizenship or valid Bulgarian residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsTransportation Support: Assisting with commuting costsHealth & Life Insurance: Comprehensive protection for your well-beingRelocation Package: Assistance to make your move smooth and stress-freeOnsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Start Your Career as an Inbound Customer Specialist!

Start Your Career as an Inbound Customer Specialist!

Join a customer-focused and collaborative environment where exceptional service, professionalism, and communication are highly valued. If you enjoy helping people, solving problems, and creating positive customer experiences, this is an excellent opportunity to develop your skills and build a successful career in customer service.

Role Overview:

Role Overview:

As an Inbound Customer Specialist, you will be the first point of contact for customers reaching out with questions, concerns, and service requests. Through phone, email, and chat channels, you will provide timely support, resolve inquiries, and ensure every customer receives a positive and seamless experience.

Key Responsibilities:

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner
• Assist customers with account-related questions, service requests, product information, and general support needs
• Identify customer concerns and provide accurate solutions while maintaining high levels of customer satisfaction
• Guide customers through processes, policies, and available services with clear and effective communication
• Accurately document customer interactions, requests, and resolutions within internal systems
• Escalate complex or sensitive issues according to company procedures when necessary
• Collaborate with internal teams to ensure efficient issue resolution and seamless customer support
• Meet established service quality standards, productivity targets, and response-time objectives
• Stay informed about company products, services, procedures, and updates through ongoing training

Requirements:

Requirements:

• Language Skills: Fluent in German (C1/C2 level)

Language Skills:

• Eligibility: EU citizenship or valid Bulgarian residency card

Eligibility:

• Skills: Strong analytical, creative, and communication abilities

Skills:

• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Mindset:

Why Join Us:

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills

Attractive Salary:

• Performance Bonus: Recognizing your achievements

Performance Bonus:

• Meal Allowance: Covering your daily meals

Meal Allowance:

• Transportation Support: Assisting with commuting costs

Transportation Support:

• Health & Life Insurance: Comprehensive protection for your well-being

Health & Life Insurance:

• Relocation Package: Assistance to make your move smooth and stress-free

Relocation Package:

• Onsite Work: Engage and grow in a collaborative office environment

Onsite Work:

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Apply today and be part of a team that values innovation and excellence!