Job description
We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment. As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards. What You Will Do Handle customer inquiries via phone, email, and chat in German and EnglishProvide accurate and timely support to customersAssist with resolving service-related questions and concernsEscalate complex cases to the appropriate teams when necessaryMaintain accurate records of customer interactionsContribute to a high standard of customer satisfaction Requirements German language proficiency English language proficiencyCurrently based in Lisbon, PortugalStrong communication and problem-solving skillsCustomer-focused mindset and attention to detailAbility to work effectively in a structured environmentPrevious customer service experience is an advantage but not essential What We Offer Competitive salary packagePerformance-based bonus systemStructured training and onboardingCareer development opportunities within an international environmentSupportive and multicultural team culture If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.
We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.
As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.
What You Will Do
- Handle customer inquiries via phone, email, and chat in German and English
- Provide accurate and timely support to customers
- Assist with resolving service-related questions and concerns
- Escalate complex cases to the appropriate teams when necessary
- Maintain accurate records of customer interactions
- Contribute to a high standard of customer satisfaction
Requirements
- German language proficiency
- English language proficiency
- Currently based in Lisbon, Portugal
- Strong communication and problem-solving skills
- Customer-focused mindset and attention to detail
- Ability to work effectively in a structured environment
- Previous customer service experience is an advantage but not essential
What We Offer
- Competitive salary package
- Performance-based bonus system
- Structured training and onboarding
- Career development opportunities within an international environment
- Supportive and multicultural team culture
If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.