Job description
Join Workster as a German Business Travel Consultant based in Portugal, working from home. We are seeking individuals who are passionate about travel and dedicated to providing superb customer service.
Key Responsibilities
- Deliver exceptional service to German-speaking business travellers by organising travel plans, including flights, accommodations, and car rentals.
- Ensure all travel arrangements adhere to corporate travel policies and align with client preferences.
- Maintain precise records of travel itineraries and swiftly resolve any client inquiries or modifications.
- Actively engage with client requirements to provide tailored travel solutions and professional recommendations.
- Manage urgent travel requests and changes to ensure minimal disruption for clients.
- Collaborate with colleagues and cross-functional teams to ensure seamless service provision.
- Stay abreast of the latest industry trends to enhance service quality and client satisfaction.
Qualifications and Skills
- Fluency in German and English, both spoken and written; additional language skills are a plus.
- Experience in travel consultancy or a similar customer service-focused role is advantageous.
- Outstanding communication skills, with an emphasis on empathy and customer-focused service.
- Strong organisational abilities, capable of managing multiple tasks with efficiency.
- Familiarity with Global Distribution Systems (GDS) like Amadeus or Sabre is beneficial.
- Proficient with technology, and able to quickly learn and adapt to new systems.
Benefits and Career Opportunities
- Competitive salary with the potential for performance-based bonuses.
- A flexible work-from-home setup that encourages remote collaboration.
- A diverse and inclusive work environment that prioritises team well-being.
- Access to continuous training and development workshops to foster career advancement and skill enhancement.
- Comprehensive health and wellness benefits, including private medical coverage.
- Generous holiday entitlement and prospects for promotion within the company.
If you have a passion for travel, creativity, and top-tier customer service, we invite you to apply and be part of our enthusiastic team.