Genpact Careers - Technical Support Technician

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{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-29", "description": "

Description

The\u00A0Technical Support Technician\u00A0responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities
Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments

  • Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
  • Administer and support\u00A0SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)
  • Experience with:\u00A0
    • Power Automate / Power Apps\u00A0
    • API-based integrations\u00A0
    • Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
    • Support and maintain Azure-based resources and identity services
    • Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
    • Monitor ticket queues and ensure adherence to SLA-driven support models
    • Escalate complex incidents to specialized teams when required
    • Assist Cloud, Security & Compliance: -
    • Support management of\u00A0Data Loss Prevention (DLP) policies\u00A0across Microsoft 365
    • Assist in maintaining\u00A0data security controls, including sensitivity labels and information protection policies
    • Support\u00A0endpoint security solutions\u00A0(e.g., Microsoft Defender, Intune policies)
    • Possess basic understanding of\u00A0Cloud-Native Application Protection Platforms (CNAPP), including:
      • Visibility into cloud security threats
      • Vulnerability management concepts
      • Risk prioritization across cloud environments
    • Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

    • 5+ years of progressive experience in systems administration\u00A0
    • Strong hands-on experience with\u00A0Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)\u00A0and\u00A0Azure AD / Entra ID
    • Mandatory experience in\u00A0SharePoint Online administration.
    • Mandatory experience in Salesforce also.
    • Familiarity with\u00A0Microsoft Intune / Endpoint Manager
    • Basic understanding of\u00A0Azure infrastructure and cloud concepts
    • Exposure to\u00A0security and compliance features\u00A0in M365 (DLP, Defender, Conditional Access)
    • Foundational knowledge of\u00A0CNAPP tools and cloud security posture management

      Education\u00A0\u00A0
  • A master\u2019s or bachelor\u2019s degree in computer science, or an equivalent qualification, is highly desirable.\u00A0
  • Microsoft certifications related to SharePoint, M365, or Power Platform
", "hiringOrganization": "Genpact", "employmentType": "Full-Time", "industry": "Information Technology", "identifier": "oYapAfwR", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Technical Support Technician", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Technician Information Technology Bengaluru, India Apply Description DescriptionThe Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.Key ResponsibilitiesProvide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environmentsTroubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)Experience with: Power Automate / Power Apps API-based integrations Manage user lifecycle activities, including provisioning, access control, and license assignment in M365Support and maintain Azure-based resources and identity servicesDiagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devicesMonitor ticket queues and ensure adherence to SLA-driven support modelsEscalate complex incidents to specialized teams when requiredAssist Cloud, Security & Compliance: -Support management of Data Loss Prevention (DLP) policies across Microsoft 365Assist in maintaining data security controls, including sensitivity labels and information protection policiesSupport endpoint security solutions (e.g., Microsoft Defender, Intune policies)Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:Visibility into cloud security threatsVulnerability management conceptsRisk prioritization across cloud environmentsEnsure adherence to organizational IT security standards and compliance requirementsDesired Skills & Experience5+ years of progressive experience in systems administration Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure AD / Entra IDMandatory experience in SharePoint Online administration.Mandatory experience in Salesforce also.Familiarity with Microsoft Intune / Endpoint ManagerBasic understanding of Azure infrastructure and cloud conceptsExposure to security and compliance features in M365 (DLP, Defender, Conditional Access)Foundational knowledge of CNAPP tools and cloud security posture managementEducation A master’s or bachelor’s degree in computer science, or an equivalent qualification, is highly desirable. Microsoft certifications related to SharePoint, M365, or Power Platform Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite © Copyright Genpact 2013-document.write(new Date().getFullYear())2026 | Privacy Policy | Terms of Use

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-29", "description": "

Description

The\u00A0Technical Support Technician\u00A0responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities
Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments

  • Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
  • Administer and support\u00A0SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)
  • Experience with:\u00A0
    • Power Automate / Power Apps\u00A0
    • API-based integrations\u00A0
    • Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
    • Support and maintain Azure-based resources and identity services
    • Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
    • Monitor ticket queues and ensure adherence to SLA-driven support models
    • Escalate complex incidents to specialized teams when required
    • Assist Cloud, Security & Compliance: -
    • Support management of\u00A0Data Loss Prevention (DLP) policies\u00A0across Microsoft 365
    • Assist in maintaining\u00A0data security controls, including sensitivity labels and information protection policies
    • Support\u00A0endpoint security solutions\u00A0(e.g., Microsoft Defender, Intune policies)
    • Possess basic understanding of\u00A0Cloud-Native Application Protection Platforms (CNAPP), including:
      • Visibility into cloud security threats
      • Vulnerability management concepts
      • Risk prioritization across cloud environments
    • Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

    • 5+ years of progressive experience in systems administration\u00A0
    • Strong hands-on experience with\u00A0Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)\u00A0and\u00A0Azure AD / Entra ID
    • Mandatory experience in\u00A0SharePoint Online administration.
    • Mandatory experience in Salesforce also.
    • Familiarity with\u00A0Microsoft Intune / Endpoint Manager
    • Basic understanding of\u00A0Azure infrastructure and cloud concepts
    • Exposure to\u00A0security and compliance features\u00A0in M365 (DLP, Defender, Conditional Access)
    • Foundational knowledge of\u00A0CNAPP tools and cloud security posture management

      Education\u00A0\u00A0
  • A master\u2019s or bachelor\u2019s degree in computer science, or an equivalent qualification, is highly desirable.\u00A0
  • Microsoft certifications related to SharePoint, M365, or Power Platform
", "hiringOrganization": "Genpact", "employmentType": "Full-Time", "industry": "Information Technology", "identifier": "oYapAfwR", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Technical Support Technician", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Technician Information Technology Bengaluru, India Apply Description DescriptionThe Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.Key ResponsibilitiesProvide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environmentsTroubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)Experience with: Power Automate / Power Apps API-based integrations Manage user lifecycle activities, including provisioning, access control, and license assignment in M365Support and maintain Azure-based resources and identity servicesDiagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devicesMonitor ticket queues and ensure adherence to SLA-driven support modelsEscalate complex incidents to specialized teams when requiredAssist Cloud, Security & Compliance: -Support management of Data Loss Prevention (DLP) policies across Microsoft 365Assist in maintaining data security controls, including sensitivity labels and information protection policiesSupport endpoint security solutions (e.g., Microsoft Defender, Intune policies)Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:Visibility into cloud security threatsVulnerability management conceptsRisk prioritization across cloud environmentsEnsure adherence to organizational IT security standards and compliance requirementsDesired Skills & Experience5+ years of progressive experience in systems administration Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure AD / Entra IDMandatory experience in SharePoint Online administration.Mandatory experience in Salesforce also.Familiarity with Microsoft Intune / Endpoint ManagerBasic understanding of Azure infrastructure and cloud conceptsExposure to security and compliance features in M365 (DLP, Defender, Conditional Access)Foundational knowledge of CNAPP tools and cloud security posture managementEducation A master’s or bachelor’s degree in computer science, or an equivalent qualification, is highly desirable. Microsoft certifications related to SharePoint, M365, or Power Platform Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite © Copyright Genpact 2013-document.write(new Date().getFullYear())2026 | Privacy Policy | Terms of Use

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-29", "description": "

Description

The\u00A0Technical Support Technician\u00A0responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities
Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments

  • Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
  • Administer and support\u00A0SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)
  • Experience with:\u00A0
    • Power Automate / Power Apps\u00A0
    • API-based integrations\u00A0
    • Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
    • Support and maintain Azure-based resources and identity services
    • Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
    • Monitor ticket queues and ensure adherence to SLA-driven support models
    • Escalate complex incidents to specialized teams when required
    • Assist Cloud, Security & Compliance: -
    • Support management of\u00A0Data Loss Prevention (DLP) policies\u00A0across Microsoft 365
    • Assist in maintaining\u00A0data security controls, including sensitivity labels and information protection policies
    • Support\u00A0endpoint security solutions\u00A0(e.g., Microsoft Defender, Intune policies)
    • Possess basic understanding of\u00A0Cloud-Native Application Protection Platforms (CNAPP), including:
      • Visibility into cloud security threats
      • Vulnerability management concepts
      • Risk prioritization across cloud environments
    • Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

    • 5+ years of progressive experience in systems administration\u00A0
    • Strong hands-on experience with\u00A0Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)\u00A0and\u00A0Azure AD / Entra ID
    • Mandatory experience in\u00A0SharePoint Online administration.
    • Mandatory experience in Salesforce also.
    • Familiarity with\u00A0Microsoft Intune / Endpoint Manager
    • Basic understanding of\u00A0Azure infrastructure and cloud concepts
    • Exposure to\u00A0security and compliance features\u00A0in M365 (DLP, Defender, Conditional Access)
    • Foundational knowledge of\u00A0CNAPP tools and cloud security posture management

      Education\u00A0\u00A0
  • A master\u2019s or bachelor\u2019s degree in computer science, or an equivalent qualification, is highly desirable.\u00A0
  • Microsoft certifications related to SharePoint, M365, or Power Platform
", "hiringOrganization": "Genpact", "employmentType": "Full-Time", "industry": "Information Technology", "identifier": "oYapAfwR", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Technical Support Technician", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Technician Information Technology Bengaluru, India Apply Description DescriptionThe Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.Key ResponsibilitiesProvide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environmentsTroubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)Experience with: Power Automate / Power Apps API-based integrations Manage user lifecycle activities, including provisioning, access control, and license assignment in M365Support and maintain Azure-based resources and identity servicesDiagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devicesMonitor ticket queues and ensure adherence to SLA-driven support modelsEscalate complex incidents to specialized teams when requiredAssist Cloud, Security & Compliance: -Support management of Data Loss Prevention (DLP) policies across Microsoft 365Assist in maintaining data security controls, including sensitivity labels and information protection policiesSupport endpoint security solutions (e.g., Microsoft Defender, Intune policies)Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:Visibility into cloud security threatsVulnerability management conceptsRisk prioritization across cloud environmentsEnsure adherence to organizational IT security standards and compliance requirementsDesired Skills & Experience5+ years of progressive experience in systems administration Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure AD / Entra IDMandatory experience in SharePoint Online administration.Mandatory experience in Salesforce also.Familiarity with Microsoft Intune / Endpoint ManagerBasic understanding of Azure infrastructure and cloud conceptsExposure to security and compliance features in M365 (DLP, Defender, Conditional Access)Foundational knowledge of CNAPP tools and cloud security posture managementEducation A master’s or bachelor’s degree in computer science, or an equivalent qualification, is highly desirable. Microsoft certifications related to SharePoint, M365, or Power Platform Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite © Copyright Genpact 2013-document.write(new Date().getFullYear())2026 | Privacy Policy | Terms of Use

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-29", "description": "

Description

The\u00A0Technical Support Technician\u00A0responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities
Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments

  • Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
  • Administer and support\u00A0SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)
  • Experience with:\u00A0
    • Power Automate / Power Apps\u00A0
    • API-based integrations\u00A0
    • Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
    • Support and maintain Azure-based resources and identity services
    • Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
    • Monitor ticket queues and ensure adherence to SLA-driven support models
    • Escalate complex incidents to specialized teams when required
    • Assist Cloud, Security & Compliance: -
    • Support management of\u00A0Data Loss Prevention (DLP) policies\u00A0across Microsoft 365
    • Assist in maintaining\u00A0data security controls, including sensitivity labels and information protection policies
    • Support\u00A0endpoint security solutions\u00A0(e.g., Microsoft Defender, Intune policies)
    • Possess basic understanding of\u00A0Cloud-Native Application Protection Platforms (CNAPP), including:
      • Visibility into cloud security threats
      • Vulnerability management concepts
      • Risk prioritization across cloud environments
    • Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

    • 5+ years of progressive experience in systems administration\u00A0
    • Strong hands-on experience with\u00A0Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)\u00A0and\u00A0Azure AD / Entra ID
    • Mandatory experience in\u00A0SharePoint Online administration.
    • Mandatory experience in Salesforce also.
    • Familiarity with\u00A0Microsoft Intune / Endpoint Manager
    • Basic understanding of\u00A0Azure infrastructure and cloud concepts
    • Exposure to\u00A0security and compliance features\u00A0in M365 (DLP, Defender, Conditional Access)
    • Foundational knowledge of\u00A0CNAPP tools and cloud security posture management

      Education\u00A0\u00A0
  • A master\u2019s or bachelor\u2019s degree in computer science, or an equivalent qualification, is highly desirable.\u00A0
  • Microsoft certifications related to SharePoint, M365, or Power Platform
", "hiringOrganization": "Genpact", "employmentType": "Full-Time", "industry": "Information Technology", "identifier": "oYapAfwR", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Technical Support Technician", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Technician Information Technology Bengaluru, India Apply Description DescriptionThe Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.Key ResponsibilitiesProvide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environmentsTroubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)Experience with: Power Automate / Power Apps API-based integrations Manage user lifecycle activities, including provisioning, access control, and license assignment in M365Support and maintain Azure-based resources and identity servicesDiagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devicesMonitor ticket queues and ensure adherence to SLA-driven support modelsEscalate complex incidents to specialized teams when requiredAssist Cloud, Security & Compliance: -Support management of Data Loss Prevention (DLP) policies across Microsoft 365Assist in maintaining data security controls, including sensitivity labels and information protection policiesSupport endpoint security solutions (e.g., Microsoft Defender, Intune policies)Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:Visibility into cloud security threatsVulnerability management conceptsRisk prioritization across cloud environmentsEnsure adherence to organizational IT security standards and compliance requirementsDesired Skills & Experience5+ years of progressive experience in systems administration Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure AD / Entra IDMandatory experience in SharePoint Online administration.Mandatory experience in Salesforce also.Familiarity with Microsoft Intune / Endpoint ManagerBasic understanding of Azure infrastructure and cloud conceptsExposure to security and compliance features in M365 (DLP, Defender, Conditional Access)Foundational knowledge of CNAPP tools and cloud security posture managementEducation A master’s or bachelor’s degree in computer science, or an equivalent qualification, is highly desirable. Microsoft certifications related to SharePoint, M365, or Power Platform Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-06-29", "description": "

Description

The\u00A0Technical Support Technician\u00A0responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities
Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments

  • Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
  • Administer and support\u00A0SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)
  • Experience with:\u00A0
    • Power Automate / Power Apps\u00A0
    • API-based integrations\u00A0
    • Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
    • Support and maintain Azure-based resources and identity services
    • Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
    • Monitor ticket queues and ensure adherence to SLA-driven support models
    • Escalate complex incidents to specialized teams when required
    • Assist Cloud, Security & Compliance: -
    • Support management of\u00A0Data Loss Prevention (DLP) policies\u00A0across Microsoft 365
    • Assist in maintaining\u00A0data security controls, including sensitivity labels and information protection policies
    • Support\u00A0endpoint security solutions\u00A0(e.g., Microsoft Defender, Intune policies)
    • Possess basic understanding of\u00A0Cloud-Native Application Protection Platforms (CNAPP), including:
      • Visibility into cloud security threats
      • Vulnerability management concepts
      • Risk prioritization across cloud environments
    • Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

    • 5+ years of progressive experience in systems administration\u00A0
    • Strong hands-on experience with\u00A0Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)\u00A0and\u00A0Azure AD / Entra ID
    • Mandatory experience in\u00A0SharePoint Online administration.
    • Mandatory experience in Salesforce also.
    • Familiarity with\u00A0Microsoft Intune / Endpoint Manager
    • Basic understanding of\u00A0Azure infrastructure and cloud concepts
    • Exposure to\u00A0security and compliance features\u00A0in M365 (DLP, Defender, Conditional Access)
    • Foundational knowledge of\u00A0CNAPP tools and cloud security posture management

      Education\u00A0\u00A0
  • A master\u2019s or bachelor\u2019s degree in computer science, or an equivalent qualification, is highly desirable.\u00A0
  • Microsoft certifications related to SharePoint, M365, or Power Platform
", "hiringOrganization": "Genpact", "employmentType": "Full-Time", "industry": "Information Technology", "identifier": "oYapAfwR", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Technical Support Technician", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Technician Information Technology Bengaluru, India Apply Description DescriptionThe Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.Key ResponsibilitiesProvide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environmentsTroubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)Experience with: Power Automate / Power Apps API-based integrations Manage user lifecycle activities, including provisioning, access control, and license assignment in M365Support and maintain Azure-based resources and identity servicesDiagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devicesMonitor ticket queues and ensure adherence to SLA-driven support modelsEscalate complex incidents to specialized teams when requiredAssist Cloud, Security & Compliance: -Support management of Data Loss Prevention (DLP) policies across Microsoft 365Assist in maintaining data security controls, including sensitivity labels and information protection policiesSupport endpoint security solutions (e.g., Microsoft Defender, Intune policies)Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:Visibility into cloud security threatsVulnerability management conceptsRisk prioritization across cloud environmentsEnsure adherence to organizational IT security standards and compliance requirementsDesired Skills & Experience5+ years of progressive experience in systems administration Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure AD / Entra IDMandatory experience in SharePoint Online administration.Mandatory experience in Salesforce also.Familiarity with Microsoft Intune / Endpoint ManagerBasic understanding of Azure infrastructure and cloud conceptsExposure to security and compliance features in M365 (DLP, Defender, Conditional Access)Foundational knowledge of CNAPP tools and cloud security posture managementEducation A master’s or bachelor’s degree in computer science, or an equivalent qualification, is highly desirable. Microsoft certifications related to SharePoint, M365, or Power Platform Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email

Technical Support Technician

Information Technology Bengaluru, India

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