Genpact Careers - SRE

Active

Job description

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-03", "description": "

Brief Description about role:

The\u00A0Site Reliability Engineer (SRE) will serve as a technical escalation point and a shift lead on the \u00A0Genpact Experience IT Operations team. This team provides 24x7 proactive and reactive support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks while providing support to junior team members. He/she will be responsible for leading a small group of technical analysts and SREs supporting enterprise applications within providers such as Microsoft Azure, O365, Amazon Web Services.\u00A0

In addition, the SRE will have responsibilities to oversee and provide technical delivery, process execution, ticket management, incident triage, and technical support for end-users, applications, infrastructures, and cloud resources.\u00A0 Proactive work includes project support, system administration, and maintenance. Prioritization of work and time management is crucial. The candidate must be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.\u00A0

The SRE role is client facing and has management, leadership, and delivery responsibilities for the Genpact Experience IT Operations team in Jaipur/Bengaluru India. It will require daily communication in English over the phone and via written communication (email updates/ticket updates).

\u00A0

Responsibilities:\u00A0

Serve as an escalation point for a small team of analysts and engineers
Provide professional support in a fast-paced environment\u00A0
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including AKS, virtual machines, cloud services, virtual network configurations
Provide technical guidance and support for Azure Kubernetes Service (AKS) clusters, including deployment, scaling, and troubleshooting
Implement and manage containerization solutions (e.g., Docker, Kubernetes) to ensure application reliability and scalability.
Collaborate with teams to optimize CI/CD pipelines for containerized workloads.
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurations
Provide technical leadership for the management, operations, and support of cloud solutions post implementation
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. \u00A0
Identification of trends, recurring problems, and root cause identification\u00A0
Own and contribute meaningful documentation to the knowledgebase
Conduct scheduled maintenance, patching, and deployments
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned

\u00A0

Minimum Requirements:\u00A0

A minimum of 5 years progressive IT experience is required
3+ years\u2019 of hands-on experience deploying and managing Microsoft Azure Kubernetes Service (AKS) is required
3+ years\u2019 experience in consulting or digital agency
3+ years\u2019 providing end user assistance/troubleshooting via phone and tickets/email in English
3+ years\u2019 experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)
2+ years\u2019 experience in leading others
2+ years\u2019 serving as a technical escalation point to junior personnel
Hands-on operational experience deploying and managing cloud environments using AWS, Microsoft Azure, or container platforms such as AKS
Hands-on knowledge of the Microsoft Stack of Technologies
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, DNS, CDN)
Experience with web delivered technologies (e.g. IIS, Sitecore, Optimizely, SharePoint, AEM)
Experience with management platforms such as Terraform, Ansible
Experience with monitoring and log analytic tools (e.g. New Relic, Elastic Search, Azure Log Analytics, Azure Application Insights, Azure Monitor and AWS CloudWatch)
Experience with PowerShell and advanced scripting languages
Experience with virtualization solution architecture including Microsoft Hyper-V and VMware is a plus\u00A0
Demonstrate exceptional oral and written communication skills in English

Exhibit exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)\u00A0

Focus on making yourself and those around you great
Motivation with an emphasis on positive team performance
Eagerness to learn and work outside your technology comfort zone
Ability to be self-motivated, work independently, and work in a team environment
Exhibit exceptional relationship management skills
Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.

Required Education:\u00A0

Bachelor's Degree in Computer Science, MIS, or related field

", "hiringOrganization": "Genpact", "employmentType": "Full-Time", "industry": "Infrastructure\/Engineering", "identifier": "oNDAAfwk", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Rajasthan", "addressRegion": "Jaipur", "addressCountry": "India" } } ], "title": "SRE", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } SRE Infrastructure/Engineering Bengaluru, India Rajasthan, Jaipur Apply Description Brief Description about role:The Site Reliability Engineer (SRE) will serve as a technical escalation point and a shift lead on the Genpact Experience IT Operations team. This team provides 24x7 proactive and reactive support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks while providing support to junior team members. He/she will be responsible for leading a small group of technical analysts and SREs supporting enterprise applications within providers such as Microsoft Azure, O365, Amazon Web Services. In addition, the SRE will have responsibilities to oversee and provide technical delivery, process execution, ticket management, incident triage, and technical support for end-users, applications, infrastructures, and cloud resources. Proactive work includes project support, system administration, and maintenance. Prioritization of work and time management is crucial. The candidate must be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality. The SRE role is client facing and has management, leadership, and delivery responsibilities for the Genpact Experience IT Operations team in Jaipur/Bengaluru India. It will require daily communication in English over the phone and via written communication (email updates/ticket updates). Responsibilities: Serve as an escalation point for a small team of analysts and engineersProvide professional support in a fast-paced environment Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including AKS, virtual machines, cloud services, virtual network configurationsProvide technical guidance and support for Azure Kubernetes Service (AKS) clusters, including deployment, scaling, and troubleshootingImplement and manage containerization solutions (e.g., Docker, Kubernetes) to ensure application reliability and scalability.Collaborate with teams to optimize CI/CD pipelines for containerized workloads.Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurationsProvide technical leadership for the management, operations, and support of cloud solutions post implementationTriaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. Identification of trends, recurring problems, and root cause identification Own and contribute meaningful documentation to the knowledgebaseConduct scheduled maintenance, patching, and deploymentsTake part in an on-call pager rotation to provide support coverage At times, participate in support coverage during non-business hours and/or provide additional coverage as neededAct as a technical escalation for troubleshooting complex issuesAct as an incident managerThis is a billable role with utilization targetsOther responsibilities as assigned Minimum Requirements: A minimum of 5 years progressive IT experience is required3+ years’ of hands-on experience deploying and managing Microsoft Azure Kubernetes Service (AKS) is required3+ years’ experience in consulting or digital agency3+ years’ providing end user assistance/troubleshooting via phone and tickets/email in English3+ years’ experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)2+ years’ experience in leading others2+ years’ serving as a technical escalation point to junior personnelHands-on operational experience deploying and managing cloud environments using AWS, Microsoft Azure, or container platforms such as AKSHands-on knowledge of the Microsoft Stack of TechnologiesHands-on knowledge of network security and compliance is preferred (encryption, security audit)Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, DNS, CDN)Experience with web delivered technologies (e.g. IIS, Sitecore, Optimizely, SharePoint, AEM)Experience with management platforms such as Terraform, AnsibleExperience with monitoring and log analytic tools (e.g. New Relic, Elastic Search, Azure Log Analytics, Azure Application Insights, Azure Monitor and AWS CloudWatch)Experience with PowerShell and advanced scripting languagesExperience with virtualization solution architecture including Microsoft Hyper-V and VMware is a plus Demonstrate exceptional oral and written communication skills in EnglishExhibit exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) Focus on making yourself and those around you greatMotivation with an emphasis on positive team performanceEagerness to learn and work outside your technology comfort zoneAbility to be self-motivated, work independently, and work in a team environment Exhibit exceptional relationship management skillsKnowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.Required Education: Bachelor's Degree in Computer Science, MIS, or related field Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite © Copyright Genpact 2013-document.write(new Date().getFullYear())2026 | Privacy Policy | Terms of Use

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-03", "description": "

Brief Description about role:

\u00A0

Responsibilities:\u00A0

Serve as an escalation point for a small team of analysts and engineers
Provide professional support in a fast-paced environment\u00A0
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including AKS, virtual machines, cloud services, virtual network configurations
Provide technical guidance and support for Azure Kubernetes Service (AKS) clusters, including deployment, scaling, and troubleshooting
Implement and manage containerization solutions (e.g., Docker, Kubernetes) to ensure application reliability and scalability.
Collaborate with teams to optimize CI/CD pipelines for containerized workloads.
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurations
Provide technical leadership for the management, operations, and support of cloud solutions post implementation
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. \u00A0
Identification of trends, recurring problems, and root cause identification\u00A0
Own and contribute meaningful documentation to the knowledgebase
Conduct scheduled maintenance, patching, and deployments
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned

\u00A0

Minimum Requirements:\u00A0

A minimum of 5 years progressive IT experience is required
3+ years\u2019 of hands-on experience deploying and managing Microsoft Azure Kubernetes Service (AKS) is required
3+ years\u2019 experience in consulting or digital agency
3+ years\u2019 providing end user assistance/troubleshooting via phone and tickets/email in English
3+ years\u2019 experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)
2+ years\u2019 experience in leading others
2+ years\u2019 serving as a technical escalation point to junior personnel
Hands-on operational experience deploying and managing cloud environments using AWS, Microsoft Azure, or container platforms such as AKS
Hands-on knowledge of the Microsoft Stack of Technologies
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, DNS, CDN)
Experience with web delivered technologies (e.g. IIS, Sitecore, Optimizely, SharePoint, AEM)
Experience with management platforms such as Terraform, Ansible
Experience with monitoring and log analytic tools (e.g. New Relic, Elastic Search, Azure Log Analytics, Azure Application Insights, Azure Monitor and AWS CloudWatch)
Experience with PowerShell and advanced scripting languages
Experience with virtualization solution architecture including Microsoft Hyper-V and VMware is a plus\u00A0
Demonstrate exceptional oral and written communication skills in English

Exhibit exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)\u00A0

Focus on making yourself and those around you great
Motivation with an emphasis on positive team performance
Eagerness to learn and work outside your technology comfort zone
Ability to be self-motivated, work independently, and work in a team environment
Exhibit exceptional relationship management skills
Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.

Required Education:\u00A0

Bachelor's Degree in Computer Science, MIS, or related field

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-03", "description": "

Brief Description about role:

\u00A0

Responsibilities:\u00A0

Serve as an escalation point for a small team of analysts and engineers
Provide professional support in a fast-paced environment\u00A0
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including AKS, virtual machines, cloud services, virtual network configurations
Provide technical guidance and support for Azure Kubernetes Service (AKS) clusters, including deployment, scaling, and troubleshooting
Implement and manage containerization solutions (e.g., Docker, Kubernetes) to ensure application reliability and scalability.
Collaborate with teams to optimize CI/CD pipelines for containerized workloads.
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurations
Provide technical leadership for the management, operations, and support of cloud solutions post implementation
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. \u00A0
Identification of trends, recurring problems, and root cause identification\u00A0
Own and contribute meaningful documentation to the knowledgebase
Conduct scheduled maintenance, patching, and deployments
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned

\u00A0

Minimum Requirements:\u00A0

A minimum of 5 years progressive IT experience is required
3+ years\u2019 of hands-on experience deploying and managing Microsoft Azure Kubernetes Service (AKS) is required
3+ years\u2019 experience in consulting or digital agency
3+ years\u2019 providing end user assistance/troubleshooting via phone and tickets/email in English
3+ years\u2019 experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)
2+ years\u2019 experience in leading others
2+ years\u2019 serving as a technical escalation point to junior personnel
Hands-on operational experience deploying and managing cloud environments using AWS, Microsoft Azure, or container platforms such as AKS
Hands-on knowledge of the Microsoft Stack of Technologies
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, DNS, CDN)
Experience with web delivered technologies (e.g. IIS, Sitecore, Optimizely, SharePoint, AEM)
Experience with management platforms such as Terraform, Ansible
Experience with monitoring and log analytic tools (e.g. New Relic, Elastic Search, Azure Log Analytics, Azure Application Insights, Azure Monitor and AWS CloudWatch)
Experience with PowerShell and advanced scripting languages
Experience with virtualization solution architecture including Microsoft Hyper-V and VMware is a plus\u00A0
Demonstrate exceptional oral and written communication skills in English

Exhibit exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)\u00A0

Focus on making yourself and those around you great
Motivation with an emphasis on positive team performance
Eagerness to learn and work outside your technology comfort zone
Ability to be self-motivated, work independently, and work in a team environment
Exhibit exceptional relationship management skills
Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.

Required Education:\u00A0

Bachelor's Degree in Computer Science, MIS, or related field

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-03", "description": "

Brief Description about role:

\u00A0

Responsibilities:\u00A0

Serve as an escalation point for a small team of analysts and engineers
Provide professional support in a fast-paced environment\u00A0
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including AKS, virtual machines, cloud services, virtual network configurations
Provide technical guidance and support for Azure Kubernetes Service (AKS) clusters, including deployment, scaling, and troubleshooting
Implement and manage containerization solutions (e.g., Docker, Kubernetes) to ensure application reliability and scalability.
Collaborate with teams to optimize CI/CD pipelines for containerized workloads.
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurations
Provide technical leadership for the management, operations, and support of cloud solutions post implementation
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. \u00A0
Identification of trends, recurring problems, and root cause identification\u00A0
Own and contribute meaningful documentation to the knowledgebase
Conduct scheduled maintenance, patching, and deployments
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned

\u00A0

Minimum Requirements:\u00A0

A minimum of 5 years progressive IT experience is required
3+ years\u2019 of hands-on experience deploying and managing Microsoft Azure Kubernetes Service (AKS) is required
3+ years\u2019 experience in consulting or digital agency
3+ years\u2019 providing end user assistance/troubleshooting via phone and tickets/email in English
3+ years\u2019 experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)
2+ years\u2019 experience in leading others
2+ years\u2019 serving as a technical escalation point to junior personnel
Hands-on operational experience deploying and managing cloud environments using AWS, Microsoft Azure, or container platforms such as AKS
Hands-on knowledge of the Microsoft Stack of Technologies
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, DNS, CDN)
Experience with web delivered technologies (e.g. IIS, Sitecore, Optimizely, SharePoint, AEM)
Experience with management platforms such as Terraform, Ansible
Experience with monitoring and log analytic tools (e.g. New Relic, Elastic Search, Azure Log Analytics, Azure Application Insights, Azure Monitor and AWS CloudWatch)
Experience with PowerShell and advanced scripting languages
Experience with virtualization solution architecture including Microsoft Hyper-V and VMware is a plus\u00A0
Demonstrate exceptional oral and written communication skills in English

Exhibit exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)\u00A0

Focus on making yourself and those around you great
Motivation with an emphasis on positive team performance
Eagerness to learn and work outside your technology comfort zone
Ability to be self-motivated, work independently, and work in a team environment
Exhibit exceptional relationship management skills
Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.

Required Education:\u00A0

Bachelor's Degree in Computer Science, MIS, or related field

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-03", "description": "

Brief Description about role:

\u00A0

Responsibilities:\u00A0

Serve as an escalation point for a small team of analysts and engineers
Provide professional support in a fast-paced environment\u00A0
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions including AKS, virtual machines, cloud services, virtual network configurations
Provide technical guidance and support for Azure Kubernetes Service (AKS) clusters, including deployment, scaling, and troubleshooting
Implement and manage containerization solutions (e.g., Docker, Kubernetes) to ensure application reliability and scalability.
Collaborate with teams to optimize CI/CD pipelines for containerized workloads.
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services and Web Application Proxy configurations
Provide technical leadership for the management, operations, and support of cloud solutions post implementation
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. \u00A0
Identification of trends, recurring problems, and root cause identification\u00A0
Own and contribute meaningful documentation to the knowledgebase
Conduct scheduled maintenance, patching, and deployments
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned

\u00A0

Minimum Requirements:\u00A0

A minimum of 5 years progressive IT experience is required
3+ years\u2019 of hands-on experience deploying and managing Microsoft Azure Kubernetes Service (AKS) is required
3+ years\u2019 experience in consulting or digital agency
3+ years\u2019 providing end user assistance/troubleshooting via phone and tickets/email in English
3+ years\u2019 experience using a Professional Services Automation (PSA) solution (e.g. Atlassian JSM, ServiceNow, etc.)
2+ years\u2019 experience in leading others
2+ years\u2019 serving as a technical escalation point to junior personnel
Hands-on operational experience deploying and managing cloud environments using AWS, Microsoft Azure, or container platforms such as AKS
Hands-on knowledge of the Microsoft Stack of Technologies
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, DNS, CDN)
Experience with web delivered technologies (e.g. IIS, Sitecore, Optimizely, SharePoint, AEM)
Experience with management platforms such as Terraform, Ansible
Experience with monitoring and log analytic tools (e.g. New Relic, Elastic Search, Azure Log Analytics, Azure Application Insights, Azure Monitor and AWS CloudWatch)
Experience with PowerShell and advanced scripting languages
Experience with virtualization solution architecture including Microsoft Hyper-V and VMware is a plus\u00A0
Demonstrate exceptional oral and written communication skills in English

Exhibit exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)\u00A0

Focus on making yourself and those around you great
Motivation with an emphasis on positive team performance
Eagerness to learn and work outside your technology comfort zone
Ability to be self-motivated, work independently, and work in a team environment
Exhibit exceptional relationship management skills
Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.