Job description
Key Responsibilities
1. Legal Notice Processing
- Review incoming legal notices (garnishments, levies, liens, subpoenas) to ensure:
- Accuracy
- Completeness
- Basic legal validity (as per defined guidelines)
- Identify impacted customer accounts within internal systems.
- Categorise and prioritise incoming notices based on type and urgency.
2. Account Actions & Case Handling
- Place and release account holds in accordance with legal requirements and internal procedures.
- Support processing of levies, including:
- Applying account restrictions
- Supporting recurring holds
- Facilitating fund remittance coordination
- Process UCC liens, subpoenas, and account freeze requests.
- Handle account releases following legal resolution.
3. Case Management & Documentation
- Manage end-to-end case lifecycle, including:
- Case creation and tracking
- Updating system records
- Maintaining complete documentation
- Download and upload legal notices into internal systems.
- Maintain accurate and audit-ready records for all processed cases.
- Monitor assigned workload and meet defined SLAs and turnaround times.
4. External Communication & Responses
- Prepare and submit responses to third parties (e.g. creditors, tax authorities, agencies).
- Communicate with:
- Customers
- Government agencies
- Legal representatives / attorneys
- Respond to email-based cases using predefined templates and macros.
- Escalate complex or sensitive cases to the Manager where required.
5. Compliance & Quality Assurance
- Adhere to all legal, regulatory, and client-specific requirements.
- Ensure accuracy and completeness of all case actions and communications.
- Follow standard operating procedures (SOPs) and internal controls.
- Support audit requests and quality review processes.
6. Process Support & Continuous Improvement
- Identify process inefficiencies or recurring issues.
- Suggest improvements to workflows, templates, and SOPs.
- Participate in training and process updates as required.
Key Requirements
Experience
- 2–3 years’ experience in operations or back-office processing, ideally within:
- Financial services
- Payroll or garnishments
- Legal or compliance processing
- BPO/shared services environment
Core Skills
- Strong attention to detail and accuracy
- Ability to manage high-volume, case-based workflows
- Good written and verbal communication skills
- Ability to follow structured processes and SOPs
- Basic understanding of compliance-driven environments
- Strong time management and prioritisation skills
Preferred Attributes
- Exposure to legal notices (garnishments, levies, subpoenas, liens)
- Experience with case management systems
- Familiarity with email-based workflows and templates/macros
- Ability to work in a fast-paced, deadline-driven environment