Gaming Player Support Specialist (German & English) - Sofia, Bulgaria

Gaming Player Support Specialist (German & English) Location: Sofia, Bulgaria (On-site) Company: TELUS Digital Bulgaria Level up your career in one of Europe's oldest and most vibrant capital cities. We are looking for a customer-focused, gaming-passionate Player Support Specialist fluent in German and English to deliver top-tier support to our growing gaming community. What You'll Do Player Assistance: Provide friendly, efficient support to players via chat and email in both German and English.Problem Solving: Resolve technical issues, account queries, in-game purchases, and gameplay troubleshooting.Community Engagement: Foster a safe, fun, and high-quality environment for players around the globe.Continuous Improvement: Collaborate with team members to optimize support workflows during comprehensive on-site training. Requirements Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken).Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria.Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday).Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience. Compensation & Package Gross Salary: €1,585.00 per monthWelcome Bonus: €1,500 bonus for start dates in July or AugustRelocation Package (for candidates moving to Bulgaria): Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses.Accommodation: 21 days of company-provided housing upon arrival.Housing Assistance: Dedicated help finding long-term rental accommodation. Job Details & Shift Info Working Model: 100% On-site (Sofia, Bulgaria)Schedule: 24/7 rotational shifts (Monday through Sunday, covering full 00:00–00:00 operational hours)Training: Full company-provided on-site training included to set you up for success. Why Sofia? Nestled at the foot of Vitosha Mountain, Sofia blends ancient history, affordable living, vibrant nightlife, and a thriving international tech hub. Ready to jump into the game? Apply today to kickstart your journey in Sofia!

Gaming Player Support Specialist (German & English)

Gaming Player Support Specialist (German & English)

Location: Sofia, Bulgaria (On-site)

Location:

Company: TELUS Digital Bulgaria

Company:

Level up your career in one of Europe's oldest and most vibrant capital cities. We are looking for a customer-focused, gaming-passionate Player Support Specialist fluent in German and English to deliver top-tier support to our growing gaming community.

Player Support Specialist

What You'll Do

What You'll Do

• Player Assistance: Provide friendly, efficient support to players via chat and email in both German and English.

Player Assistance:

• Problem Solving: Resolve technical issues, account queries, in-game purchases, and gameplay troubleshooting.

Problem Solving:

• Community Engagement: Foster a safe, fun, and high-quality environment for players around the globe.

Community Engagement:

• Continuous Improvement: Collaborate with team members to optimize support workflows during comprehensive on-site training.

Continuous Improvement:

Requirements

Requirements

• Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken).

Language Skills:GermanEnglish

• Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria.

Work Preference:on-site

• Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday).

Flexibility:

• Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience.

Passions & Soft Skills:

Compensation & Package

Compensation & Package

• Gross Salary: €1,585.00 per month

Gross Salary:

• Welcome Bonus: €1,500 bonus for start dates in July or August

Welcome Bonus:July or August

• Relocation Package (for candidates moving to Bulgaria): Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses.Accommodation: 21 days of company-provided housing upon arrival.Housing Assistance: Dedicated help finding long-term rental accommodation.

Relocation Package (for candidates moving to Bulgaria):

• Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses.

Relocation Bonus:

• Accommodation: 21 days of company-provided housing upon arrival.

Accommodation:

• Housing Assistance: Dedicated help finding long-term rental accommodation.

Housing Assistance:

Job Details & Shift Info

Job Details & Shift Info

• Working Model: 100% On-site (Sofia, Bulgaria)

Working Model:

• Schedule: 24/7 rotational shifts (Monday through Sunday, covering full 00:00–00:00 operational hours)

Schedule:

• Training: Full company-provided on-site training included to set you up for success.

Training:

Why Sofia?

Why Sofia?

Nestled at the foot of Vitosha Mountain, Sofia blends ancient history, affordable living, vibrant nightlife, and a thriving international tech hub.

Ready to jump into the game? Apply today to kickstart your journey in Sofia!

Ready to jump into the game? Apply today to kickstart your journey in Sofia!